Koons Westminster Toyota

Bypassing some other large Toyota dealers we made our way to Westminster Toyota with pre-negotiated amounts both for purchase and trade-in. Once we arrived and test driven selected vehicle, the sales manager came back with numbers that did not match just what we discussed in email day before. Sales manager while polite on email and online chat was very unhelpful in person, almost no eye-contact and rather dodging. He did not honor my trade-in agreement under pretense that he misunderstood the trade-in age (2 year old car agreed to sell at KBB price - match Carmax offer). His sale price was also $300 higher then what he agreed to sell at only a day before basically resulting in $800 increase over previous agreement. Very strange experience. Sales assistant/test drive guy was polite and very helpful, but the manager's disinterest, lack of engagement and gaming makes this a firm 2 star rating.