Lexus of Towson
Customer Reviews of Lexus of Towson
Review type:
New to me purchase
Dealer lacking
by Jason on 09/10/2024I question how a dealership of this type would be so dis functional. My salesman Adam is great. However a dealership that cannot spell my name correctly, nor document my address correctly, and not calculate the numbers for an accurate… invoice is mind blowing. The delays in the purchasing process because of these issues are beyond frustrating. I certainly hope I receive a better experience with the service department when that time comes.Jason, I apologize for the errors and delays you experienced during your purchase. We strive to provide accurate and efficient service, so it's disappointing to hear about these issues. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Kevin Ferg - General Manager - 443-632-2921
I really DID "Experience Amazing" with this salesman and dealership!
by Trbeaux K on 09/05/2024Donnell did a superb job from greeting me as I walked in through the moment I drove away in my new RX 350. I am not an easy sell, ever. I had done my homework. This was my first Lexus experience. Previous cars include BMW, Audi and VW.… There was no sales pressure, just direct answers to my questions, provided with a patient, supportive demeanor. Bought in one state, live in another. No problem. Donnell worked out all the details with Mcquen in Finance to get it titled in my home state. Pricing was excellent. The number came in way below the best on line offer from other dealerships in my home state. This was the smoothest buying experience ever!Thank you for sharing your positive experience! We're delighted to hear that our team at Lexus of Towson made your first Lexus purchase smooth and enjoyable. Enjoy driving your new Lexus RX 350, and we appreciate the support!
Great
by Gerald on 08/29/2024**Service Review for Lexus Dealer** I recently had the pleasure of visiting my local Lexus dealer for a routine maintenance check, and I must say, the experience exceeded my expectations in every way! From the moment I walked in, the… staff greeted me with warm smiles and a genuine willingness to assist. The service advisor took the time to explain the maintenance process and answer all my questions, making me feel valued as a customer. Their attention to detail was evident, and I appreciated how they personalized the service to my specific vehicle needs. The waiting area was immaculate and comfortable, equipped with complimentary refreshments and Wi-Fi, which made the wait for my car feel quick and enjoyable. I was impressed by how efficiently the service team worked, completing the maintenance ahead of schedule. When my car was ready, the service advisor walked me through the work that had been done and provided valuable recommendations for future maintenance, all without any pressure to upsell. It’s clear that the team at this dealership prioritizes customer satisfaction and integrity. Overall, my experience at this Lexus dealer was fantastic. I left feeling confident in the care my vehicle received and appreciated the friendly atmosphere. I highly recommend this dealership for anyone looking for top-notch service and a commitment to excellence. I will definitely be returning for my future service needs!Gerald, we're delighted to hear that your experience at Lexus of Towson exceeded expectations! Our team takes pride in providing exceptional service and creating a welcoming environment. Thank you for the high recommendation and we look forward to assisting with your future maintenance needs!
Catchy Title? Tire Repair
by Joshua Taylor on 08/26/2024FriendlyThank you for the 5-star review of Lexus of Towson, Joshua!
Wooooo!!
by Mark Cooper on 08/11/2024updated 08/20/2024I would like to complement Andrew Woo. He was on point if I had questions, also gave me periodically updates as how far along my vehicle was.Mark, we're delighted to hear that Andrew provided you with excellent service at Lexus of Towson. Thanks for sharing your experience!
Communicative team for scheduled maintenance
by Lexus RX 350 driver on 08/15/2024Located in Towson. Great customer service. Nice waiting area/lounge for customersIt was our pleasure to assist you. Thank you from all of us here at Lexus of Towson!
Loving the services provided by Kyle At Lexus
by Justine Roberts on 08/01/2024I love the professionalism and dedication of the entire Lexus team. They know exactly what they’re talking about and aren’t afraid to share their thoughts regarding excellence in their Service ProvidedJustine, we're delighted to hear that our team's professionalism and dedication stood out during your visit to Lexus of Towson. Thanks for the kind words!
Great service experience
by Scott on 07/18/2024Flawless service, with quick and easy drop off and loaner car experience.We are so happy that our Lexus of Towson team earned your five stars. Thanks, Scott!
Greg was wonderful. He was professional and patience with me.
by Lisa on 04/01/2024I would star review for Greg.All of us at Lexus of Towson are happy to see this wonderful feedback! Thank you, Lisa!
New Car
by Pete on 03/20/2024Very good experience. My salesperson Huntley came through with all his promises.Pete, we're thrilled Huntley hit the mark with 5-star service! Safe travels from all of us at Lexus of Towson!
Superb Dealership
by Lisa Ward on 02/21/2024This is by far the best dealership we have ever bought a car from. Our salesman Mike Crusoe was amazing. He walked us through the entire process and gave us 5 star service. He was excellent when it came to calling us back, answering our… questions and keeping us informed. We are out of state buyer so we were purchasing a car site unseen. He took several pictures and videos and that made us feel comfortable about buying from the dealership. The finance department (Mr. Weisfeld) got us a better rate than our credit union. We were having problems with our transport company and Mike helped us secure a company that delivered to our front door in 2 days. We highly recommend this dealership, the sales team, the finance team and the management team. Thank you 🙂Lisa, it's great to know that Mike and our team at Lexus of Towson were able to provide you with such a positive experience. We're glad we could make your out-of-state purchase as smooth as possible! Thanks for the recommendation - enjoy your new car!
Excellent and Professional service.
by Ex Dir on 02/05/2024Efficient and Professional.We are honored to receive your support. Thank you! - Lexus of Towson Team
Back 7 years later for another car from Lexus of Towson! Josh is the best!
by CMSmith on 02/01/2024Huge inventory with attentive n caring sales people!Thank you for your confidence in Lexus of Towson, and for your business. We are grateful to have you as a loyal customer! Enjoy your new ride!
Who knew I had a squirrel development set up in my air filter
by DiStefano Rosemary on 11/10/2023My service manager was professional very interested in letting me know about the leaves and twigs clogging everything... which led to fixing my lack of AC and heat! My original concern. The Lexus dealership in Towson is top rate and Scott… Daniels is knowledgeable and tops in people skills.Rosemary, we're glad to know that Scott and our team at Lexus of Towson were able to help with your AC and heating issues. We appreciate the kind words about our service and are here for you and any of your future needs!
Excellent service offered by Andrew and Matt. Both attentive to our needs.
by Robert Horst on 11/07/2023Always helpful and offer service to automobiles and our personal concerns and questions.Robert, thank you for your positive review. We really appreciate it! - The Lexus of Towson team
Service for my car was excellent
by Reynaldo Flores on 10/31/2023I always have a great experience going to this dealership. Kyle the service manager is very professional. He explained in details about the situation and very polite. Certainly, I’m going to asked for him next time up. I have nothing but… respect for him. Great job Kyle.Reynaldo, it's great to know that Kyle and our team at Lexus of Towson provided you with a top-notch experience. We appreciate your kind words about the professionalism and detailed explanations given by Kyle. Looking forward to seeing you next time!
Great Service
by Ed G on 10/26/2023Easy and smooth extended service.Ed, thanks so much for the 5-star review of Lexus of Towson!
Outstanding Service
by Gfel on 08/18/2023Every time we visit Andrew does an exceptional job of taking care of us. He explains things very well and makes excellent recommendations on what we need to do and also what we do not need to do for service on our vehicle.We're so glad to know that Andrew has been able to provide you with exceptional service during your visits to Lexus of Towson. We appreciate the positive feedback and look forward to assisting you in the future!
New2arra
by shsd on 06/10/2023Clean, comfortable waiting area. Kyle was helpful and cooperative. Will use them in the future.Thank you for the review! We appreciate the kind feedback about Kyle and hope to see you again at Lexus of Towson. Safe travels!
New hybrid owner
by Best hybrid owner on 05/06/2023Full service, treats the customer with respect!Our clients are our top priority at Lexus of Towson, so your feedback means a lot to us!
LC500 - Got the Colors I Wanted!!
by Ed and Missy on 04/14/2023We were searching for an LC500 convertible in very specific colors. This dealer did not have it in stock, but found what we wanted and had it shipped to their dealership. Everything about this dealership is top notch (including the sales… staff) and no-nonsense. No lengthy extended warranty discussions!Our team is always happy to help you out! Thank you so much for supporting Lexus of Towson and congratulations on your new car!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Portuguese
- Spanish
Congratulations on your purchase! We are happy to hear that you had a positive experience with Mike. Thank you for choosing Lexus of Towson!
by Lexus of Towson on 05/12/2025