Lexus of Towson
Customer Reviews of Lexus of Towson
Review type:
New to me purchase
25K Service
by HDH on 05/14/2025Just had my 25K service at Lexus of Towson. My service advisor, Matt took great care of me and my RX. Got registered promptly, and the service was done quickly. Matt kept me posted on the progress, and my service was completed in the… time estimated.We're delighted to hear that Matt and the team at Lexus of Towson provided you with efficient service for your RX. Thank you for sharing your experience, and we look forward to assisting you again in the future!
New to me purchase
by SRD on 05/09/2025Great buying experience, Mike was knowledgeable and patientCongratulations on your purchase! We are happy to hear that you had a positive experience with Mike. Thank you for choosing Lexus of Towson!
Sparkle52771
by Sparkle T on 05/08/2025I love Lexus, this is my 2nd purchase. The people who work there are really friendly. My sales representative Gregory was the best very nice answered any questions I had. He went above a beyond to help me. Thank you Gregory for all your… support. TLeeThank you for choosing Lexus of Towson again! We're delighted to hear that Gregory provided exceptional service and made your experience a positive one. Enjoy your new purchase, and we look forward to seeing you next time!
Best experience.
by Kimmy on 05/08/2025My representative was very professional, very informed and very knowledgeable. All my concerns were addressed and completed and a timely matter.Kimmy, we're delighted to hear that your experience at Lexus of Towson was so positive and professional. Thank you for sharing this feedback!
My Lexus of Towson service experience
by LCH on 05/05/2025I’m always confident that my car will be properly serviced, and my service consultant Monique Wood will be efficient, friendly, and professional.Thank you for sharing your confidence in our team at Lexus of Towson! We're delighted to hear that Monique consistently provides efficient and professional service. We look forward to continuing to meet your expectations!
Quality Service
by Kevin W on 05/04/2025My service experiences are always great. Andrew always explains everything and makes sure I don't have any questions or concerns. He is one of the main reasons I got my second Lexus from Lexus of Towson.Kevin, we're delighted to hear that Andrew has been a key part of your positive experiences at Lexus of Towson. Thank you for choosing us again and sharing your feedback!
Smooth
by Mark Cooper on 04/01/2025As always Andrewoooo!!!!! Always great service, he makes it smooth. Thanks AW // Also a big thanks to the whole team!!Mark, we're delighted to hear that Andre and the team at Lexus of Towson provided you with smooth service! Thank you for your continued support.
Review
by Lee on 02/18/2025updated 02/25/2025Very knowledgeable. Very Professional.Lee, thank you for visiting Lexus of Towson!
Service with a smile
by Arlene S on 02/09/2025updated 02/18/2025Andrew Woo always makes my day lighter. No matter what time of day it is, early morning or late afternoon, he greets his clients with a smile. He is very professional and efficient. The loaner car is readily available for me to use. Quick… service. He values time. He made sure everything is in order on a very timely manner. He gives you a personalized service. He takes care of your car just like his own.Arlene, we're delighted to hear that Andrew consistently provides you with exceptional service at Lexus of Towson. Thank you for highlighting his professionalism and dedication! We appreciate your feedback and look forward to serving you again soon.
Beware of deceptive practices at Lexus of Towson.
by Gregory Michael Hudson on 02/02/2025They misrepresented a used vehicle I was interested in, failing to disclose prior accident damage (which significantly impacts its value and artificially inflates its "deal" rating on sites like CarGurus) They also falsely claimed a timing… belt replacement; the Carfax showed only a serpentine belt service. The sales staff were dismissive and dishonest, and the sales manager wouldn't even address my concerns. Avoid this dealership if you value transparency and ethical business practices.Gregory, I'm sorry to see this review. We work hard to ensure that the Carfax details are clear and straightforward. The timing belt has been replaced, and your offer for the vehicle was not one we could accept. Thank you for your feedback and we wish you all the best moving forward.
Great experience
by J and N on 01/22/2025Laura was a great sales rep, knowledgeable, helpful, very patient and kind. And we got a very fair price for our trade in.It's fantastic to hear that Laura provided such knowledgeable and patient service at Lexus of Towson. We're glad you received a fair trade-in price, and we appreciate your feedback!
Wonderful
by Dukes on 01/08/2025Always very friendly and caring for the needs of my vehicle Brandon Scott is always great service provider.Thank you for the wonderful feedback! We're delighted to hear that Brandon and our team at Lexus of Towson are taking great care of your vehicle needs. We appreciate your support!
Donnell is the the BEST
by Carole on 01/03/2025The dealership is lovely to look at. However, my recommendation is most attributed to my interaction with Donnell - a calm, friendly salesperson. I did not feel rushed; I felt respected and ultimately purchased. It’s a transaction no doubt… about it. . But if you can walk away and feel pretty good after all of it - it’s a good outcome. I did that with Donnell.Carole, we're delighted to hear that Donnell provided such a respectful and pleasant experience at Lexus of Towson. Thank you for sharing your positive feedback! Enjoy your new purchase!
Andrew is the best
by Pam on 12/14/2024Excellent customer service. I've been working with Andrew Woo for over 5 years. He always listens and offers the best suggestions for keeping my car in the best condition.Pam, thank you for your loyalty and kind words about Andrew! We're delighted to know that you've consistently received excellent service here at Lexus of Towson. We look forward to continuing to keep your car in top shape!
RX service
by HH on 11/21/2024Just had my first service at Lexus of Towson on my new RX. They are so very professional. Matt was my service rep and he was just great to work with. He is very knowledgeable and service oriented with the customer in mind. The service was… done promptly and efficiently with updates provided along with some service recommendations.Thank you for sharing your experience with us at Lexus of Towson! We're delighted to hear that Matt provided excellent service and kept you informed throughout the process. We look forward to serving you again in the future!
Silverado 1500
by Leonard Nelson on 11/05/2024The place is busy, so that should tell you something. My salesman, Steve Rainey was helpful from beginning to end. The business is upscale and beautiful.Leonard, we're delighted to hear that Steve provided you with excellent service at Lexus of Towson. Thank you for sharing your experience and appreciating our beautiful dealership!
Routine Service Visit
by Ann Sieber on 10/31/2024Lexus of Towson functions at the highest level whether it is sales or service. All staff are well trained and responsive. My service consultant, Monique Wood, is professional and communicates our service plan very effectively.Ann, thank you for the wonderful feedback! We're delighted to hear that Monique and our team at Lexus of Towson provided top-notch service. We appreciate your support and look forward to serving you again!
Working for the customer
by Jerry Jenkins on 10/22/2024I have dealt with this dealership for years, and I found them to be extremely professional, and very customer oriented. On my last two transactions with this dealership, they have gone above and beyond to make sure that I was totally… satisfied.Jerry, thank you for your continued trust in Lexus of Towson! We're delighted to hear that our team consistently goes above and beyond to ensure your satisfaction. We look forward to serving you again in the future!
Good.
by None on 09/16/2024updated 09/24/2024That Monique is very nice and kind and respectful.We are glad to hear that Monique provided stellar service! Thanks for choosing Lexus of Towson and for sharing your positive feedback!
Awesome!
by A on 09/13/2024updated 09/20/2024Busy but efficient clean friendly. Andrew W. is great!There's nothing better than a 5-star review! Thank you for trusting Lexus of Towson!
2010 Lexus
by Geo on 09/19/2024The staff was nice, but disappointed in the condition of the car. Coming from a dealership, I expected the car to be serviced before I bought it. Maybe I’m delusional. The car looked great and drove great. But t I started to have an odd… smell. Looking at the cabin air filter there was a mouse nest. I only know this because I looked it up. I thought it might have been insulation that was dropping. They did remove what I couldn’t and vacuumed the area with no charge, but it should have been completed before selling the car. The interior looked cleaned until you wiped it down. It was very dirty. Another issue I had, I asked for the Md inspection report and it took aver 2 months to get, only providing after I told them they needed to provide it or reinspect the car. This could have been because the brakes barely passed inspection. Only 4mm left. Looking at the brake gauge charts, that is when you need to replace them. I love the car, but will caution anyone buying from them to check the car throughly before purchasing. They did provide a free rental while they cleaned the car. Maybe I’m naive, but not happy I have to get the brakes done right after purchasing the carThank you for sharing your honest feedback. While it's great to hear our team provided friendly service, it's disappointing to hear about the issues with the car's condition as well as the inspection report delay. We strive to ensure all vehicles are thoroughly serviced before sale, so we apologize for missing the mark. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Dan Morgan - Preowned Manager - 443-632-2981
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Portuguese
- Spanish
Congratulations on your purchase! We are happy to hear that you had a positive experience with Mike. Thank you for choosing Lexus of Towson!
by Lexus of Towson on 05/12/2025