Customer Reviews of Passport Mazda
Review type:
Great Hassle-Free Deal
by Linda on 11/26/2024
I had a very pleasant and positive experience with Passport Mazda. My sales Consultant was Tonya Mickey. She was excellent…friendly, professional, knowledgeable and above all…very patient. Just when I thought I would be unable to purchase… my Mazda CX-5, she and her team worked very hard and made it happen. I am now a proud owner of a Mazda CX-5. If you’re looking for a hassle-free, great deal on your next vehicle, I suggest you contact Passport Mazda and ask for Tonya Mickey. You will not be disappointed. Tell Tonya that Linda sent you. 🙂
35 reviews
Sort by:
Great Hassle-Free Deal
by Linda on 11/26/2024I had a very pleasant and positive experience with Passport Mazda. My sales Consultant was Tonya Mickey. She was excellent…friendly, professional, knowledgeable and above all…very patient. Just when I thought I would be unable to purchase… my Mazda CX-5, she and her team worked very hard and made it happen. I am now a proud owner of a Mazda CX-5. If you’re looking for a hassle-free, great deal on your next vehicle, I suggest you contact Passport Mazda and ask for Tonya Mickey. You will not be disappointed. Tell Tonya that Linda sent you. 🙂Linda, we're delighted to hear that Tonya and the Passport Mazda team provided you with such a positive experience! Enjoy your new Mazda CX-5, and thank you for recommending us. Safe travels!
Five star customer service
by Erika Garzon on 08/31/2024Great experience purchasing my new Mazda. I was attended by Oscar Mejia who made the process go smooth, as well as the whole Mazda team. Awesome group of people. I am very satisfied, and love my new car.Erika, we're delighted to hear that Oscar and the Passport Mazda team made your car-buying experience smooth and enjoyable. Enjoy your new Mazda!
Just what I was looking for !
by John L on 04/26/2023Passport Mazda had "THE" 2023 Mazda 3 Hatchback with the bells and whistles I was looking for. From salesperson Tonya Mickey, I felt welcomed. Her knowledge of this high tech 3 with all the safety features was so helpful. So much safety… that the new car insurance rate was MUCH lower than I anticipated. Gen Manager Slavenko Drincic and Finance Manager Carlos Mendez gave me a deal and a good rate from Mazda Finance. Upfront and honest is what to expect at Passport and they deliver. I could not be happier with the new car buying experience.Great service
by Joe n Oscar on 03/22/2022I recently brought my 2018 CX5 (aka Oscar) in for regular maintenance/service and Jessica (Service Adv) was on point from beginning to end. She provided us with a convenient service date as well as a promise pick up time. Her genuine and… friendly personality set the initial stage of how special you're treated when entering the Service area. In addition, she provided me with an inspection Video (pretty cool) of her team providing a comprehensive inspection on Oscar..which I may add "Oscar is doing great." We have a follow up to return for tires and alignment. Prior to our appointment to Oscar mentioned he was feeling a little wobbly so we're looking forward to our next service date. Thanks again for the special attention. JOE N OSCARSuperior sales experience
by Great purchase experience on 05/05/2021Rafael and his team did a great job taking care of me even after I purchased my vehicle. He was available to answer any questions every step of the way. The Passport team is so friendly and professional, I highly recommend this dealership… if you want to be taken care of. I would totally buy from them again!Passport Mazda and Tonya A Winning Combination
by Headlam on 04/13/2021Passport Mazda did It again and in an AWESOME way. My wife and I were looking for a 2021 Mazda CX9 Grand Touring, with black second-row captain seats and Sonic Silver exterior. We contacted Passport Mazda and spoke to Tonya Mickey (Sales… and Leasing Specialist). They did not have that car on their lot. Tonya did not sell us a car; no, Tonya met and exceeded our expectations. Tonya search all the dealers to see if they had our car on their lots. She even Identified one onboard a car ship that was on its way to Baltimore from Japan. Tonya was never pushy; she was patient, she gave good advice; not only did Tonya answer all our questions, but she also kept us updated on any new information. Tonya made my wife, and I feel that our satisfaction was her only reason for coming to work. I may even say that Tonya is the living embodiment of the extraordinary service philosophy that Passport Mazda is known for. Tonya finally found our car; It was just released from US Customs. We collected the car on the weekend. We highly recommend Tonya Mickey (Sales and Leasing Specialist). If you want a no-hassle peaceful, enjoyable car buying experience, Go To Passport Mazda,5050 Auth Way | Suitland Md 20746, ask for Tonya and tell her Headlam sent you. It is truly a pleasure doing business with Passport Mazda.CX5"Team
by Joseph Thornton on 04/06/2021The service team is awesome. The friendly service couple with great professionalism makes anyone feel comfortable your care is in good hands. Jessica ntook time to explain my work reviewing my service order and sending on my way… withncnfidence in knowing they took care of Oscar (CX5 name). Jessicaa keep up the fine work. And I will be see you on my next service.Fast, efficient peace of mind
by Veronica on 02/11/2021I go to passport Mazda for all my regular services, and it’s hands down the most professional dealership I’ve dealt with. The staff (Jessica) is very efficient and accommodating. They explain everything and haven’t tried to pressure me into… unnecessary services. Service technicians work quickly and text updates keep you informed on service status. Five stars!service that is awe-inspiring
by Headlam on 02/02/2021Passport Mazda provides a level of service that is awe-inspiring. My Customer Service Representative, Mr. C.J. Neal is the living embodiment of that service philosophy. My wife and I were made to feel that our satisfaction with the job was… his only reason for coming to work. He was polite, welcoming, and professional. Mr. Neal made sure that he updated us in a timely manner about the progress of our car. We are confident that our car MAM has received excellent service. It is truly a pleasure doing business with Passport Mazda.Best service department
by Marcia W on 01/23/2021I have been going to Passport Mazda service department for the past 11 years. I had one bad customer service issue during the first year brought it to managements attention and has had the most delightful, professional service since. They… are extremely transparent, the are always willing to help, they present all the facts and make you feel comfortable. I am even more impressed with the now during covid there attention to detail and value in customer service keeps me as a customer always willing to keep going back.Painless Safe Purchase
by W King on 01/14/2021I purchased a 2021 Cx-30 all online and completed paperwork and took delivery of my vehicle at home. The professionalism of the sales associate and her understanding of my reluctance to visit the show room was greatly appreciated. Because I… knew what I wanted and the amount I wanted to pay, the process was haggle free and seamless.Mazda 50k Service Visit
by Red Mazda 3 2014 on 01/14/2021I visited Passport Mazada in Maryland for the 1st time this past weekend. Everyone I encountered was friendly, helpful and committed to customer service. I was very pleased with my experience and will return.Great, no-pressure buying experience
by Happy client in Annapolis on 11/25/2020Jay L was very friendly, knowledgeable, and provided professional, no-pressure buying experience. He was able to provide accurate, easy-to-understand information about vehicles we were considering in a no-pressure environment. Didn't have… to "go back to manager" several times to reach an agreement on price/sales details. Had to wait a bit between agreement and completing the paperwork, but it was a Saturday! Overall, very clean, professional dealership and car buying experience. I would definitely recommend them!Incredible customer service
by Meredith on 03/12/2020Buying/leasing a car takes a significant amount of time and if/when I go to do the process again I will go back to Passport Mazda. Nothing but positive things to say about my experiences. I've done both purchasing and leasing from… Passport Mazda and both experiences were comfortable and easy. The dealership is clean and beautiful, my sales professionals were kind and easy going and we had a great rapport. They worked with my budget and what I wanted and I left incredibly happy.GREAT BUYING EXPERIENCE
by M W on 01/22/2020I'll start off with I own a business that services car dealers. We service just over 300 new & used car dealers. I rarely buy a new car. Most of my cars are bought used, usually 2 to 4 yrs old and under 30,000 miles. Because I deal with so… many car dealers I typically buy from 1 of my customers and the transactions take probably only 10-15 minutes. We currently own 9 cars this Miata RF will be our 10th. Recently my wife decided she'd like to get a Miata RF and it had to be either Red or Metallic Grey, Automatic and under 10,000 miles. Searched around for a few months through my sources and came up empty. I could have had 1 of my dealers look for 1 at the auction but decided to not go that route, at least for now. Instead I searched around on line. Eventually I expanded my search to a 1000 mile radius. I would be willing to fly to get the car and drive it back or have it shipped. I've done this a few times with cars bought as far away as Ca. & Fl. I searched Edmunds, Autotrader, Cargurus, Carfax, Individual Dealer Sites, and CL. I found a few cars that fit our criteria & responded on their respective sites. I received responses with in minutes. Before they started their speech I gave them mine. I'm a cash buyer, no financing. If we agree on a price I can wire payment or bring certified check. I'll be titling car in my state therefore I'd be paying sales tax and title fees at time of registration. So, now give me your best out the door final price. I'm not going to waste our time going back and forth, If I like your price I can put a deposit on a CC or wire the $. All of them except Passport said, I'll get back to you. I'd say 90% of them never got back to me. The few that did, came back with ridiculous jacked up prices well above their low ball come on internet prices. But, Mohamed at Passport Mazda (I think he responded to my inquiry within 30 seconds of making it) listened to my pitch and immediately responded with his price. I said, OK-Deal. I'm 200 miles and a 3.5 drive from Passport Mazda. I tell him I probably can't get to him for about a week. Can I put the deposit on a CC or wire the funds to hold the car. He says, not necessary-he'll hold it for me. I then ask how he'd like the payment when I pick the car up. I offer to wire the $ or a certified check. He says, personal check is OK. Now I do this all the time with the dealers I know. But Passport is in Md I'm in NJ and they don't know me from a hole in the wall. I tell him one more time it's no problem for me to pay by wire transfer or certified check and he says again, personal check is OK. A few days later I text him and let him know I can get there on Mon, which happens to be MLK Day and banks are closed. I say again, I can pay with wire or certified check because on MLK Day banks are closed and they won't be able to verify my funds. He says again, personal check is OK. My wife I I arrive at Passport, see our RF sitting out front all shiny. And by the way my wife and I were fully prepared to walk out the door if they did not hold to the price agreed to on the phone. Even if they jacked by only a few $. We walk in & ask for Mohamed. He greets us we talk for a few minutes and he turns us over to a sales person who asks if we want to go over the car and drive it-I respond no don't really need to, he repeats maybe we should, so eventually my wife agrees to walk out take a look at the car and do a little drive around the property. We're ready to finalize things but we need to wait for Paula in finance. The dealer was actually very busy and Paula was working with a customer. They asked us to wait. We waited close to 90 minutes. Normally I would have been pissed off and left. But, I could see they were busy and Paula was still busy. Periodically some of the staff would come over to us and ask if we wanted any refreshments or snacks while we waited. It seemed that they actually respected our time and were appreciative that we were there. We sat down with Paula and wrapped everything up in under 30 minutes. All I can say from start to finish that everyone we encountered (and I forgot everyone's names) was friendly, personable and professional. In the end did I get the cheapest best price out there, maybe I did-maybe I did not. But, did I get the fairest deal and best buying experience from start to finish-ABSOLUTELY-YES I DID. All I can say is other dealers should study Passports business model and emulate it-it will only improve their customer's experience and their business. I would recommend Passport to anyone and it would be worth a 3 hour drive.5 STAR!!!!!!!!
by Moses M on 01/07/2020It was honestly one of the best customer buying experience my wife and I had PERIOD. Prior to committing to buying the Mazda CX9 Grand Touring, we visited two other dealerships and the experience was horrible. We visited the Mazda… dealership first, we loved the service and the car, but had to do our due diligence by checking out what the competition had to also offer. Sadly we did not feel welcomed at both dealerships. One dealership was kind enough to take us for a test drive, but when it came down to explaining different options and understanding more about the vehicle and purchase, they had little patients for us. We only asked certain questions due to the detailed breakdown while we were at passport Mazda. The other dealership wanted to run our credit before they would talk to us. We thought that was extremely disrespectful and judgmental of them. So we went back to passport Mazda and purchased the CX9 that week. We are glad we made the purchase, now every time I'm behind the wheel I feel like a kid on Christmas unwrapping a gift. THANK YOU PASSPORT MAZDA!One Great Car Buying Experience
by Super Car Buying Experience on 12/02/2019My very best car buying experience. (And, I've had a few-lol). My shopping covered the DMV, DE, and NJ. I live up around Baltimore. Drove down from Baltimore. Happy I did. State-Of-The-Art facility. Cannot say enough good things about the… sales team at Passport Mazda. They listen to you very carefully--something sadly missing from a lot of sales people. Plan on servicing my lovely Mazda6 at Passport Mazda. I see no reason why I will not have the same great experience with the service team as I did with their sales team.No run around
by Dayo on 10/23/2019Actually, I was sitting in another dealership that was giving me the run around. I got so frustrated that I looked up this CX-9 on my phone and called them on the parking lot. I told them what was looking for and asked for there out the… door price right there. The manager called me back in 5 minutes. The sales person at Passport Mazda (Aaliyah Dopson) was great. She showed me exactly what I was looking for and did not try to pressure me with other stuff. They honored the price, with no hidden fees. I bought the car the next morning. This is what car buying should be like.Pleasant Experience
by Michael Trevethan on 10/19/2019Just bought a 2016 Mazda CX-5 from Passport Mazda in Suitland Maryland off Auth Place. Passport had by far the largest selection of certified used Mazda’s to choose from. They are extremely competitively. priced so you don’t have to haggle.… The salesman (Kim Lewis) was extremely knowledgeable, courteous and friendly. We drove several before deciding on a silver Grand Touring that was fully loaded. If your in the market for a Mazda new or used I can’t imagine a better dealership to buy from.Wonderful Quality
by Passport is great on 10/07/2019Service personnel were polite and pleasant. The waiting area was comfortableTop-notch, no pressure experience!
by Suleyman N on 10/04/2019The entire Passport Mazda team with whom I dealt - Slavenko D., Rafael P., Andrew B., Mark B. & Richard T. - made the car leasing process seamless, stress-free and, surprisingly, fun! After having gotten the run-around from a dealer in my… home state of NY, the Passport Mazda team went out of their way to get the exact CX-5 GTR that I was looking for. I came in from NY and, after a short time, I was on the road back home with my vehicle. Each of the Passport Mazda team members proved themselves to be the consummate professionals - attentive, courteous, knowledgeable and efficient. I can't thank them enough. Well worth the trip from NY! Highly recommended!
Videos
About our dealership
As part of the Passport Auto Group, we share a 20-year commitment to our community and to customer car excellence. Passport Mazda is the ONLY MAZDA IMAGE facility in the Washington, D.C. metro area, so whether you are in Suitland, MD, Washington, D.C., or anywhere in the metro area, we want to be your New Mazda Sales and Mazda Service leader for life! For our D.C. area customers, ask about our courtesy off-site V.I.P. test-drive service where we come to your home or work.
What sets us apart
Newest Mazda facility in the Washington DC Metro market and eager to provide world class customer service for service, parts and Mazda sales.
Aggressive and Market Based Pricing plus tremendous lending power allows us to ensure our clients leave satisfied and driving home with no regrets!
We are the DC Metro's FIRST redesigned Mazda showroom with the latest tech, beautiful showroom and first class amenities.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish
Linda, we're delighted to hear that Tonya and the Passport Mazda team provided you with such a positive experience! Enjoy your new Mazda CX-5, and thank you for recommending us. Safe travels!
by Passport Mazda on 11/27/2024