Passport Mazda is the worst dealership I've ever dealt with. I leased a Mazda3 through here and the car is fantastic, but all the pain I had to go through to get everything finalized, definitely not worth it.
Muhammed is the worst and you should never do business with him. Don't trust whatever he says because he's probably lying to you. He won't admit his faults and blames you for it. I can't believe he's a manager who's deal with customer service. I've been many dealerships all over and I've never experienced anything like it.
Even if it's farther, I'd recommend you take your money either to Brown's Fairfax Mazda or Ourisman Mazda.
For the most part, I am very pleased with Passport Mazda Service Department. I have after market wheels on my car and they left them a little dirty and the new tire wasn't cleaned to my liking. Overall though, I am very pleased with their service and pretty confident that their service recommendations are needed honest service repairs and not fabricated. Julie is simply awesome! I have learned so much about my Miata from her!!!
Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
I was interested in leasing a Mazda CX-5 (2016). I requested a quote from three dealers in my area. In the quote, I wanted to know the 36 month residual factor, the money factor (or interest rate) and the total monthly payment. I provided the dealers with my credit score.
I didn't want to waste time going to three dealers listening to sales pitches and wasting time with finance departments. One dealership wouldn't give a quote unless "I came in to fill out some papers." Another gave me a quote but said "we will be able to give a better deal if you come in for a test drive." Both cases would keep me as a captive audience (wasting my time).
Passport was the only one that gave me a quote. I went to the dealership and leased the vehicle the next day. Very up front and helpful staff.
My wife and I had looked for about a month for the best deal on a new CX-5. We found the deal at Passport Mazda. The only problem was the dealership was over 200 miles away. We could not get a local (Hampton Roads area of VA) dealership to sell a similar vehicle at the price Alan had agreed to sell his CX-5. Then Mark Bowers, salesman extraordinaire, stepped in and said he would drive the vehicle to our house. Deal done!! WOW!!
I had almost the exact same experience as the previous commenter - we must have had the same finance guy because he said some of the same things to me WORD FOR WORD (such as "...we shouldn't worry about the higher rate because we could simply pay off the loan in a week and take out another loan from our credit union."
Bottom line is I came in asking for the price the dealer themselves put up on cargurus.com. They waved that price off - it wasn't even in consideration - and presented a whole new set of numbers. The salesman and finance guy were friendly enough, but they got me in the door with a price they refused to honor.
My advice is to stay far away from this dealership. I was provided a quote for a Mazda 3 s Touring. When I believed the quote was far lower than seemed realistic, I called the salesperson. He acknowledged he sent a quote for an i touring. He apologized and agreed to send a quote for the Mazda s Touring. The price again was very good, so I called to verify what was included, any strings on rebates, etc. The salesperson stated that the quoted price was the actual price and even provided an "out the door" price. I then traveled 30 miles to complete the transaction. Upon arriving at the dealership, one salesperson tried to steer us towards the i Touring model, and even drove one up to the door for us to see. When I said we were not interested and simply wanted to sign papers and move on, I was told that the $750 rebate we were promised was only if we took out a higher interest Mazda loan. The salesperson said we shouldn't worry about the higher rate because we could simply pay off the loan in a week and take out another loan from our credit union. The salesperson also said that he quoted us the price for an i Touring, not an s Touring car.
When it was clear that this dealership was trying to scam us into buying something we didn't want, and it was clear that we were lied to about the s Touring quote, we left and said we'd be sure to file complaints.
We ended up purchasing our car from Ourisman Honda in Rockville, MD. This was an honest dealership with an honest salesperson. Stay away from Passport Mazda.
As part of the Passport Auto Group, we share a 20-year commitment to our community and to customer car excellence. Passport Mazda is the ONLY MAZDA IMAGE facility in the Washington, D.C. metro area, so whether you are in Suitland, MD, Washington, D.C., or anywhere in the metro area, we want to be your New Mazda Sales and Mazda Service leader for life! For our D.C. area customers, ask about our courtesy off-site V.I.P. test-drive service where we come to your home or work.
what sets us apart
Aggressive and Market Based Pricing plus tremendous lending power allows us to ensure our clients leave satisfied and driving home with no regrets!
We are the DC Metro's FIRST redesigned Mazda showroom with the latest tech, beautiful showroom and first class amenities.