Customer Reviews of Herb Gordon Subaru
Review type:
My go to Service
New purchase.
by elliottcrs on 09/10/2016updated 09/15/2016This is my second Subaru from Herb Gordon and each experience has been wonderful. They are fair, personable and responsive. I do not hesitate to recommend them, and I love my SubaruHerb Gordon Subaru appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Subaru for a checkup! Thanks again, and we hope to see you again here at Herb Gordon Subaru.
Super sales experience
by 1engineer1 on 08/09/2016My wife and I were extremely pleased with our Subaru Forester purchase from Herb Gordon Subaru in Silver Spring. Sure, we had to travel a little further to get to the facility, but it was well worth the effort. The salesperson, Sue… Ireland, was outstanding she was both professional and personal. We really appreciated her in-depth product knowledge, and attention to detail throughout the buying process. Credit also the manager on-duty, Mr. Michael Roy. He personally assisted Ms. Ireland with the new vehicle (and our trade-in), and provided an interesting overview of personnel and operational aspects of Herb Gordon Subaru. And finally, concerning the financial aspects, Mr. Marc Dorsman did an excellent job explaining the optional service/security/warranty packages. We plan to continue our visits to that facility with our vehicle service requirements. The entire purchase was a truly an enjoyable experience and look forward to a long-term customer relationship with Herb Gordon Subaru.Thank you for your encouraging review of Herb Gordon Subaru. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Herb Gordon Subaru.
Excellent Dealership!
by FallsDownStair on 07/03/2016Herb Gordon Subaru provided a great sales experience with no stress or pressure. I stopped in one weekend, test drove a few cars, then emailed Rod, the sales associate that helped me, and told him I wanted to buy one of the cars I drove.… It was really that simple! I emailed Rod whenever I had a question and he always got back to me right away. They even came out to pick me up, even though I live about 40 min from the dealership. All in all, it was a fun , exciting, no pressure experience!Thank you for taking the time to review us! Herb Gordon Subaru strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback.
Our First Subaru
by j_imperio on 05/12/2016Buying a car doesn't have to be tedious and that's what this dealership is all about. Right from the first email, you already get a good and honest quotation. The follow-ups were just right and I didn't feel any pressure as a buyer. When… you step inside the dealership, the ambiance is outstanding. Staff is friendly and helpful. I have yet to try any of their services but I can already tell it will be good. This was our 2nd time buying a car and we had a far better experience with this dealership compared to the previous one. The car sales expert assigned to us was Cory Hymas. Negotiations are part of car buying and he did his part really well! I was able to negotiate for a lower price from his original quotation and came out satisfied with the deal. I think as buyers there's always that hope to be able to bring the price down even further but we have to be realistic too and just do your research. We actually went to another dealer just so that we could compare prices but ultimately ended up back with Cory's offer - plus the fact that I felt more comfortable closing the deal with him. Overall, I would recommend this dealership if you're looking for a car. In fact, look for a Subaru. Consumer Reports 2016 ranked Subaru #2 as most reliable car brand (first place goes to Audi).Thank you for your earnest response. We appreciate your feedback and will be sure to share your encouraging thoughts with Cory and the team! If you should have any further questions or want a little more insight on your vehicle, please don't hesitate to contact us! We would love to work with you again soon.
A Superstar!
by Joan_Carlo on 03/22/2016There were many small things going on with our Outback other than the oil change for which we came in. Vitaliy Khlebnikov went with me to our car and immediately corrected two of the challenges on our list! Thus the title "Superstar." He… addressed our other concerns, and we are extremely pleased with our service visit.Thanks for the positive feedback Joan! It was our pleasure servicing your Subaru and we would be happy to help with any future vehicle needs. We encourage you to Like us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Herb Gordon Subaru would like to genuinely thank you for taking your time to share your experiences with us. Happy driving!
2016 Subaru Outback Purchase
by newbilljt on 03/17/2016Sales department was very patient with us. We had a lot of questions and had looked at a lot of cars before deciding on the Subaru. The finance department explain various option to us and we were able to select the best option for… us. The checkout person went over the car with us explaining all the high tech options so we became familiar with them. The 2016 Subaru Outback has many advanced features like the lane change alert, quick stop, etc. The Outback has excellent gas mileage and is the most "bang for the buck" compared to out SUVs we looked at, so we bought it.Herb Gordon Subaru appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new 2016 Subaru Outback for a checkup! Thank you again for the highly praised feedback.
Service is timely and top notch
by oncedriven on 03/10/2016Great service every time and always quick to assess what is needed and how long it will take. Vitaliy is the best.Mile One Subaru
by CrabbyCows03 on 02/19/2016Great place to buy a car and have your Subaru serviced. I was hesitant to use a dealership for service but Mile One Subaru put me right at ease. They did an oil change and 6 month check and then washed the car just because! I will be going… back.Thank you for your complimentary feedback of Herb Gordon Subaru. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
Efficiency, Excellance and Respect
by happi_custmer on 02/18/2016Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline… rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.' Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service. Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility.Hello, Herb Gordon Subaru would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with James Boartenski and the team! Thank you again for your review.
Great service at Herb Gordon Subaru
by flames9 on 02/05/2016Superb service from the Herb Gordon Subaru service team, especially by Ken Hanscom. I purchased our 2016 Outback in New Hampshire and we had just recently moved to Laurel. Unfortunately, my window, on the lower drive side had a crack and… spidered. I came into Herb Gordon and Ken, along with Greg Edwards took pictures of the windshield and sent them off to Subaru of America regional rep and got the windshield covered 100% under Good Will. I was very impressed on how well Ken and his team took care of me and my Outback and even provided me with a loner vehicle for the day. I was extremely pleased with their professionalism and superior service. I would highly recommend their service to friends and family.Excellent Service & Friendly Staff
by tvsilverspring on 01/27/2016Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries… here. I take my car for oil changes and every repair needed and I'm always happy.Great Experience
by RB195672 on 01/27/2016Very nice transaction. Knowledgeable salesman, very helpful, and no pressure. We are very happy we chose this dealer and would most definitely recommend it to anyone looking for a Subaru.Excellent Service
by Freeedgar45 on 01/26/2016I have always taken my 2012 Forester to Herb Gordon. They have been thorough and responsive and generally great about identifying if there is an issue that needs to be resolved. My most recent service consultant, Vitaliy, was particularly… helpful, even providing us a loaner when we extended the service appointment to have our break pads replaced.Outstanding Sales Experience
by thomasm5 on 11/24/2015updated 12/01/2015My wife and I purchased a new 2016 Subaru Outback Limited from Herb Gordon. The car, we wanted, the 6 cyl version, had to be ordered. Our salesman John Sessoms answered all of my many email, in-person, and telephoned questions about the… Outback and its available options and kept us informed an the projected delivery date. The Outback was delivered on the projected date. Upon delivery, the finance staff as well as Mr. Sessoms did an excellent job of explaining finance options as well as vehicle operation. If one is considering a Subaru, I would highly recommend that you visit Herb Gordon. ThomasMThank you for the positive feedback thomasm5. Herb Gordon Subaru strives to provide a memorable car buying experience for all customers and we are pleased to hear that you and your wife had a great experience while purchasing your 2016, Subaru Outback Limited. We are also happy that you enjoyed working with John and the team during your purchase and we will certainly share your encouraging thoughts with them! If you should have any questions as you settle in to your new Subaru, please do not hesitate to contact us. Thanks again thomasm5 for the highly praised review.
Thank you for the positive feedback thomasm5. Herb Gordon Subaru strives to provide a memorable car buying experience for all customers and we are pleased to hear that you and your wife had a great experience while purchasing your 2016, Subaru Outback Limited. We are also happy that you enjoyed working with John and the team during your purchase and we will certainly share your encouraging thoughts with them! If you should have any questions as you settle in to your new Subaru, please do not hesitate to contact us. Thanks again thomasm5 for the highly praised review.
Outstanding Service and Experience!
by stevec17 on 09/14/2015I had a great experience at Herb Gordon Subaru, This is the second Subaru I purchased from Herb Gordon in the last 9 months. I went back directly to this dealership and the same salesman, Lakshman Sukar, since I had a very good experience… the first time. I purchase the 2015 XV Crosstrek. There were specific options that I wanted so I ordered my vehicle. Lakshman was very professional, organized and very knowledgeable about the Crosstrek and the options available. We did everything online. The transaction went very smoothly. The final price was what we agreed to online, there were not any surprises. The only time I went to the dealership was to pick-up my vehicle. My vehicle arrived ahead of schedule, exactly with all the options I wanted. Picking up the vehicle was easy. I was in and out with my new vehicle in a very short time. I am very happy with the service I received. I would highly recommend this salesperson and the dealership.Hi stevec17! Herb Gordon Subaru would like to sincerely thank you for your thoughtful review. We are happy to hear that your second purchasing experience with Lakshman Sukar was just as memorable as your first and we will be sure to share with him your kind comments. As you settle in to your new vehicle, please do not hesitate to contact us should you have any questions or want a little more insight on your new Subaru. Thank you again stevec17 for the highly praised review!
Top Notch Sales
by sharonac1 on 09/08/2015I had a great experience buying my new 2016 Subaru Forester. I have never had such a positive experience; from the moment I walked into the dealership to the moment I drove away in my new vehicle. I felt completely in control of the… selection and buying process, so I am certain that I got the best car to fit my needs. I felt respected as a prospective buyer and valued as a customer. John and Brian were able to answer all of my questions and the entire staff was excellent. I will recommend MileOne to anyone looking for a Subaru.Greetings sharonac1! Herb Gordon Subaru would like to sincerely thank you for your heartfelt response. We are pleased to hear that John and Brian lead you to your 2016, Subaru Forester, and we will be sure to share your feedback with them. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup. We would love to see you. Thanks again sharonac1 for the highly praised review!
Painless Purchase / Excellent Sales Staff
by johnpa56 on 08/14/2015It doesn't get any better than the experience I had purchasing my 2016 Outback from Herb Gordon Subaru. My salesman, Rich Cross, was upfront in every aspect of the purchase and the factory order was delivered weeks ahead of the… original delivery date. He kept me well informed as to when the car would arrive and patiently fielded all of my questions before, during and after the purchase. Compared to the purchase of my previous car, a Toyota Prius from DAR Cars in Rockville MD, Rich and Herb Gordon delivered 5 star service across the board and, without a doubt, I would come back to Rich for any future Subaru's our family purchases.Good morning johnpa56. Herb Gordon Subaru would like to sincerely thank you for your thoughtful review. We work extremely hard to ensure a memorable car buying experience for all customers and it gives us great pleasure to know that your experience was a superior one. We were also delighted to hear that Rich was of such great assistance throughout your purchasing process and we will certainly share your feedback with him! As you settle in to your new 2016, Subaru Outback, please do not hesitate to contact us with any further questions you may have. We would be happy to lend our support. Thanks again johnpa56 for the highly praised review!
Best car buying experince EVER!
by radkoldguy on 07/30/2015My wife and I recently bought a new 2015 Subaru Outback. What we wanted was not in stock so we had to order it. This is the first car I've EVER bought, and I've bought a lot in my years, where there was absolutely NO hassle whatsoever.… Our sales representative Sue Ireland was just about the most low key sales person I've ever met. She was polite and patient with my wife and I as we laid out exactly what options we wanted. Sue was knowledgeable of the options of the Outback and thoroughly answered all of our questions. She even made a couple recommendations that we ended up going with. Sue emailed us as our car went through the process of being ordered, being built, and being delivered. When we picked it up she went over just about everything we needed to know and when we drove away we felt we had a good start on knowing everything. We knew we wanted a Subaru Outback and went to Herb Gordon based on the recommendation of a teacher my wife works with. We asked for a particular sales person only to find out he had recently retired and Sue was hired to replace him. How lucky can you get?. Herb Gordon, and in particular Sue Ireland, restored my faith in car dealers and car salesmen (saleswomen). This was the best car buying experience I have ever had and would highly recommend Herb Gordon and Sue Ireland if you are interested in purchasing a Subaru.Good afternoon radkoldguy. Herb Gordon Subaru would like to congratulate you and your wife on your brand new 2015, Subaru Outback! We are pleased to hear that Sue Ireland lead you to your new Subaru and we will certainly share your kind words with her. As you settle in to your new vehicle, please don't hesitate to stop by for a regular checkup! Thank you radkoldguy for the highly praised review and we hope you both enjoy your new Subaru.
Very helpful sales
by marctcl on 06/20/2015Mr. Suker is a very friendly and helpful salesman. He helped a lot in process of trading in my old car and purchase the new one. I am happy with the purchase.Herb Gordon Subaru appreciates your feedback! I hope you are loving your new vehicle. Please don't hesitate to contact us if anything is to come up while you are still getting settled in! Happy driving!
A really pleasant experience in buying a car.
by mmandm1 on 04/17/2015I have been thinking about an Outback for 2 1/2 years but I kept putting off that "car buying hassle". This was such a pleasant buying experience and most of it was done over emails. I dealt with Rich Cross and he was such a professional.… No pressure at all. I kept thinking this is just too easy. I had to order the car and Rich gave me updates giving me my time frame and I picked it up last Friday. I love this new car and will recommend Rich and Herb Gordon to everyone. Thanks !Thank you for your earnest response! We appreciate your feedback and will be sure to share your encouraging thoughts with Rich and the team! If you should have any further questions or want a little more insight on your Subaru, please dont hesitate to contact us! We would love to work with you again soon.
Outstanding!
by ctoconnor89 on 04/08/2015I visited many dealerships when looking for a car to buy and Herb Gordon was by far the best. They have a large inventory of vehicles, their sales people are very professional. They actually help you try and buy the vehicle you want and… don't try and pressure you into giving them money. I would go back and buy another's vehicle from them and probably will.Greetings ctoconnor89! Thank you for stopping by Herb Gordon Subaru. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Legacy
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
by Moses Jenkins on 06/19/2024