Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Never a salesman but a friend!
by Maria Stanley on 11/28/2023I’ve bought many cars from Silver Spring BMW. I have always had a great experience with my sales guys. However, Mr. Harold Shelby was definitely ONE of a kind. He is very professional and very knowledgeable about the cars. He is very… friendly and doesn’t treat you like a client. He treats you like a friend. We bought the XI and he made sure I knew everything I needed to know about the car. If I had any questions he answered them. He came on the road with me and showed me all the bells and whistles my car had to offer. I had more questions after I took the car home and he had no problem when I called him for anything. He exceeded our expectations so go check him out! You won’t be disappointed.Hi Maria, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Safe travels!
Great Service
by Monica Snyder on 11/28/2023Was a great experience. Love working with Nate. He is always there to help and answer any questions. Very professional and knowledgeable. Would definitely recommend this place.Hi Monica, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BMW X3
by Robby on 11/27/2023Harold and the BMW Silver Spring Team made our BWM purchase go so smoothly! The vehicle came to us in great condition and the reveal was very special. We look forward to working with Harold for years to come!Hi Robby, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Best Service & Got My Dream Car
by Keona J on 11/20/2023Ron Askew changed my life in one day. I knew exactly what kind of truck I wanted and he fought hard for me to get approved to get my dream car. When I say he put up a fight for me because I didn't have the best credit in the world. He was… not going to let "not approve" be an answer. After he gave me the best news that I was approve for my BMW M50i. He made sure all my concerns and questions were answered. He went above and beyond to make sure my car was taking care of before I pull off. He was well invested into this as much as I was. I am just grateful Ron made that day happen for me because it wasn't an easy fight, but he wasn't willing to give up. Ron provided the best service so I can walk away that day with my dream car and I DID.Hi Keona, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
I love my iX! Thank you BMW of Silver Spring!
by Stephi on 11/16/2023I wanted to take a moment to express my sincere appreciation for the exceptional service I received from Nate Vitek, during my recent car purchase at your dealership. As per usual, from the moment I walked through the doors, the atmosphere… exuded professionalism and warmth. Nate and the staff were courteous, knowledgeable, and genuinely invested in ensuring a positive experience. A special shoutout to Nate Vitek for his outstanding assistance. This is my second time purchasing with Nate and like before, he not only helped me find the perfect car but also made the entire process smooth and enjoyable. Pedro Delgado made the financing process surprisingly stress-free, thanks to the transparent and straightforward guidance provided. Now, as a proud owner of BMW iX, I am thrilled with the purchase. The vehicle has exceeded my expectations in terms of both style and functionality. It's a true testament to the quality of the cars you offer. I would like to commend your entire team at BMW of Silver Spring for their dedication to customer satisfaction. The post-purchase follow-up has been equally impressive, reflecting a genuine commitment to ensuring customer happiness even after the sale.Hi Stephi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
BMW: where excellence in service and driving experiences meet
by Ryan Stevenson on 11/13/2023I was in the market for an electric vehicle and I had three makes in mind. The other two dealerships were okay; the service was high pressure and they left little time assess what they had to offer. When I went to the BMW dealership in… Silver Spring, I met Mr. Harold Shelby during the renovations of the main showroom. Since this was both my first time buying an EV and a BMW, Mr. Shelby provided me with some materials about the model and advised me to read it over and decide what I wanted. After a week, I returned to the dealership and submitted a deposit for my production number. Once the vehicle arrived, we arranged a time to meet at the dealership where he unveiled the car; it was quite an experience. After the test drive, he and Matt Dolesh went step-by-step through the vehicle setup and the service package. The car is more than impressive and what you would expect from BMW; however, the service provided by Harold Shelby is the kind that can make a difference when it comes to closing the sale.Hi Ryan, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!
Quality Customer Service
by Srini on 11/11/2023From the moment I stepped into the dealership, the customer service was exceptional. With Mr. Harold Shelby as my sales rep was very knowledgeable, patient, and helped me find the perfect vehicle per my requirements. The entire process was… very smooth and I genuinely feel that they really cared in understanding my needs and my satisfaction. Harold Shelby was always in touch with me listing all the possibilities and with updates on the incoming vehicles and even helped me hold on to the car even after it arrived at the dealership facility as I was out of the country. Mr. Gen Awanohara from Finance department was really helpful in explaining all the various options that I have and even went an extra mile with recommendations that suit my necessity. I'm beyond satisfied with my purchase and highly recommend this dealership to all my friends and family.Hi Srini, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
by Raj on 11/10/2023Had a pleasure working with Nate to purchase my x5. He was very knowledgeable about my new car and explained everything perfectly.Hi Raj, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. If you have any further questions, please don't hesitate to reach out!
Great Experience with Nate
by Jo on 11/08/2023I had such a great experience with BMW of Silver Spring and Nate that I will be coming back for future purchases. Nate was very attentive made the process very easy.Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great team at BMW of Silver Spring!
by Stuart in SC on 10/21/2023I bought a car from 500 miles away, sight unseen and they went out of their way to make me feel comfortable that I was getting exactly what I thought. Scott Sohn was very professional and responsive, even on his days off. He and his team… took care of the paperwork and helping arrange transportation in a timely manner, I was driving within a week of deal acceptance. When you are buying a used car off the internet, one of the most important things a dealer can do is instill trust in the buyer, and no one did it better than Scott and his team at BMW of Silver Spring.Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Happy customer
by RNewmark on 10/01/2023Dealership was very helpful in answering my questions and worked hard to expedite our purchase process.Hi Rnewmark, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Easy car buying experience
by Kan on 09/28/2023I recently purchased an x3 from Nate at BMW of Silver Spring and the process was smooth and efficient. Nate was absolutely fantastic, didn’t push me into buying and offered me a great price.Hi Kan, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Great Car!
by PS on 09/18/2023updated 09/25/2023I recently purchased a car from BMW of silver spring and i got to work with Nate as my sales advisor. he was very patient and took his time teaching me about the vehicle.Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
"Worth the wait..."
by Parker on 09/09/2023I find the BMW SUV's to be very attractive, but I'm a sedan person. I prefer a car. And that's the reason I selected the M340i. I was told from the very beginning that there was a waiting period for that vehicle. And that I could go online… to follow the status. At times I became a little inpatient, especially watching the You Tube videos of other M340i owners bragging! My salesperson R. Askew was sensational the entire time! Thanks Ron. So I say, "Worth the wait...."Hello Parker, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Great Deal, Awesome Experience
by Leah on 08/30/2023Nate was by far the most knowledgeable BMW salesperson I have had the pleasure to work with. I love my new 330Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Buying Experience
by MO on 08/24/2023Nate was great. I bought a jeep and it could not have gone smootherHi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
Great sales people and even better finance dept.
by Macwater5 on 08/22/2023Purchased an M3 competition through Scott Sohn at BMW of Silver Spring and had a wonderful experience from start to finish. Scott was professional and courteous throughout the entire process and fought to make sure I was able to get exactly… what I wanted out of the car I was building. The finance team is also wonderful and will not pressure you into buying additional warranties/protection plans that you do not want. They are very reasonable, and I highly recommend the entire dealership for their professional conduct and friendliness. I will be making this my BMW dealership of choice from now on!Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
iX Purchase at Silver Spring
by Thomas on 08/01/2023I recently purchased an iX 2024 from Scott Sohn. The vehicle is a great fun to drive. Scott is extremely knowledgeable about BMW products and responsive to our inquiries. Scott is extremely helpful for us to gain insights about iX and… understanding of the latest EV features, and reinforce our deep love for BMW products. I highly recommend Scott, Silver Spring, and iX, the ultimate driving EV.Hi Thomas, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
New BMW customer
by Miguel Mendez on 08/01/2023BMW of Silver Spring is very elegant and classy. There are no sales pressure or tactics. Miguel and John the manager was very professional.Hi Miguel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Wonderful Buying Experience w/ Nate Vitek at BMW of Silver Spring
by Ed King on 06/26/2023I purchased a used BMW M8 Competition from Nate Vitek yesterday. Nate provided all of the the requested information and went far and beyond his duties to ensure my wife and I were blown away with the overall buying experience. Highly… recommend working with BMW of Silver Spring! Make sure you ask for Nate!Hi Ed, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Nate was wonderful!
by Crystal Robinson on 06/13/2023Nate made my first experience with BMW a wonderful one. He quickly answered all of my questions and made sure to provide me with information that I didn't think of at the time. Nate made the buying process go smoothly by walking me through… each step so I didn't end up with any surprises. I would highly recommend Nate to work with anyone who wants this type of wonderful buying experience. I would highly recommend him to others for the great experience that I had.Hi Crystal, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Our team is available should you require any extra help.
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025