Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Great service from Andy at BMW of Silver Spring
by Great service from Andy on 11/22/2020Andy Alexis ensured that the transaction was prompt and at the agreed upon priceThanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
Thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
BMW X5 Purchase
by Cristian on 11/20/2020Had a great experience on purchasing my first BMW. Karen provided me the best customer service possible and worked through my budget.Cristian, thank you for your support! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!
Amazing
by Nancy on 11/20/2020Karen was extremely professional and made the car buying process easy for us. She answered all of our questions and has checked in several times after the purchase to make sure everything is fine. She is a pleasure to work with. Pedro… explained everything in detail to make sure we understood every document being signed. He was great to work with and was extremely helpful after we decided to change our financing terms the next day. Professional and kind!Nancy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!
Thank you, Harold!
by Jesse Lee on 11/19/2020We just got the BMW X5 a couple days ago from BMW of Silver Spring. The car is very beautiful. The process (with all the paper work) is so fast and easy. Thank you, Harold, for doing such a good job helping us with the new car. We're very… pleased. Thank you!!!Jesse, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
Great service from Ben Peter and Silver Spring BMW
by Patrick Fogle on 11/19/2020I just had a great experience in my purchase of a 2021 BMW X7 with the assistance of Ben Peter at Silver Spring BMW. Ben was very helpful, walked through the functions of the whole vehicle with me, was responsive when I reached out to him… and proactive in sharing any information he had about the X7 that I ordered. The dealership was also top notch in services. I highly recommend Ben and Silver Spring BMW.Patrick, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!
BMW of Silver Springs
by Rubicon on 11/15/2020I was online shopping for a vehicle @ 1100 pm and the sales representative, Jacob Raykhel, promptly responded. I drove up the next morning from Virginia Beach, VA and purchased. Supper supportive and prompt customer service.Rubicon, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please don't hesitate to reach out!
Worth the drive
by Worth the Drive on 11/15/2020My wife and I have always loved BMWs. We have purchased a 330 BMW in NJ, a 325 BMW in NY, and an M3 BMW in PA over the last 20 years. We have always had positive experiences and ended up keeping the cars for a long time. Today, I am proud… to say that we purchased a 330 at BMW of Silver Spring in Maryland. We traveled almost 200 miles to the dealership and it was well worth our time. From the moment that I reached out to Scott about the car, he was professional, knowledgeable and attentive. His sincere and honest approach went a long way in us choosing to purchase the BMW from Silver Spring. We had a lot of other options, but we are very confident that we made the right choice. I would be remiss not to mention Pedro as well. As a finance guy myself, I often dread the financial part of buying vehicles. Pedro was down to earth, cool, calm and collected. He was extremely busy, but he valued my time and was able to get me through the paperwork in a timely fashion. It is evident that BMW of Silver Spring is very fortunate to have Pedro and Scott as part of its team. We left happy and would not hesitate recommending them for anyone who is looking to buy a BMW. I know the next time we are in the market for a BMW, we will reach out to Scott.We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great Transaction
by NealF5 on 11/12/2020Just leased my 3rd car from Lonnie Overby, what more needs to be said. If you want to purchase or lease your car at a fair price without any games or pressure, Lonnie is your guy. He's patient, understanding, and really helps you get into… the right car at the right price.Thank you so much for your positive comments about BMW of Silver Spring! Please don't hesitate to reach out if there's anything additional we can do for you.
Go to Ron A.
by Allidoublee on 11/08/2020This is my 3rd BMW... Ron was super helpful and made my experience great. He worked with me and got me more money for my car. I definitely will be referring him to anyone looking for a BMW!!!Thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
BMW of Silver Spring
by JAK on 11/04/2020All of my research for a new luxury SUV kept pointing back to BMW of Silver Spring. Besides the fact that they offered the best financial incentives, working with Andy Alexis and Gen Awanohara was simply a pleasure. I wouldn't think twice… when recommending them to anyone who's on the hunt for a new BMW. The process was smooth and the experience was nothing but positive.Jak, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!
Salesman
by Harman Sekhon on 11/03/2020They have the best costumer service I have ever had in buy a car.. my sale guy Mr Jacob Rakhel is the best he stays in contact and even have his cell phone number and always answer even on his day off. Mr Jacob did his best to get me in the… car of my dreams. I strictly recommended “Jacob Rakhel” if you are planning to buy a new car from this dealership.We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
buying
by Emma on 11/02/2020Where do I begin? I’ll just start with, I walked into BMW expecting to buy an X1 SUV. After test driving this vehicle with Karen, I didn’t feel the vehicle as much as before. Karen noticed that I wasn’t as enthused and asked if I would be… interested in another vehicle. Before I can answer yes, Karen went into detailed about this lovely (which is now my car) i228 and immediately I was sold, and I didn’t want to text drive the vehicle. Karen is awesome at what she does. She knows how to satisfy her customers as well as put them in the car that fits their personality. I would highly recommend Karen when purchasing at BMW. She does not waste time and she get business done right away all why you are left feeling satisfied Hi Emma, thank you so much for your positive comments about BMW of Silver Spring! If you have any further questions, please give us a call. We're always happy to help!
Great dealership
by James Renigar on 11/02/2020Jacob R and the Silver Spring BMW team worked hard and fast to get my business. Timely, professional, responsive and polite. Best car buying experience ever!We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
I love my new car!
by Landzy Theodore on 10/29/2020Special thanks to BMW of Silver Spring and Ron Askew for selling me my new car. I was a little skittish about the deal because I didn't plan to trade in my car but Ron helped me weigh the pros and cons of entering into a lease agreement or… paying off the remainder of my car note for a car that had sustained minor damage and would need routine service and repair. I thought long and hard about my decision and during the 4 days that I deliberated about the new car, Ron never hassled or pressured me despite my flaking on him twice! So thank you, Ron and the entire team for working around the clock to make feel comfortable about my new car.Thank you so much for your positive comments about BMW of Silver Spring! If you have any further questions, please give us a call. We're always happy to help!
VERY Satisfied Customer
by Rachael Hawkins on 10/28/2020I have been going to BMW of Silver Spring for a few years to service my vehicle (purchased from out of state). Everyone has always been very pleasant and professional. I just switched my dealership as a result and purchased my new car from… this location! KAREN HERBERT (Client Advisor) was so amazing!! She was patient with me throughout the process, personable, professional, VERY helpful, and Down to Earth!. She answered my questions. I NEVER felt pressured. She made me feel comfortable and appreciated as a customer. THANK YOU to the entire TEAM! #lovemyredBMWHi Rachael, thank you so much for your positive comments about BMW of Silver Spring! If you have any further questions, please give us a call. We're always happy to help!
Great Dealership! Karen is the Best!
by MI on 10/28/2020Karen is the best person I've ever dealt with when buying a vehicle. Such a great dealership! Cannot say enough good things about them! A+We appreciate your positive review about your experience with us! If you have any further questions, please give us a call. We're always happy to help!
Excellent Experience
by Ron R on 10/27/2020Came in to shop around for a new car. Ron called me over to his desk and immediately spoke to me with intent to listen to what I was interested in. He was not pushy in trying to make a sale and I ended up walking out with a car that I… wanted. He was able to pinpoint the exact car of my choice just by listening. Iso made the transaction easy and quick by meeting me at my price point. I would definitely recommend purchasing from thereHi Ron, thank you so much for your positive comments about BMW of Silver Spring! If you have any further questions, please give us a call. We're always happy to help!
New BMW Customer
by YPF on 10/22/2020I live in Texas, but purchased my vehicle on line at this dealership it was very easy and I'm very happy with my purchase!We are so happy to read such a great review about BMW of Silver Spring! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Car Buying Experience
by Davidonthayer on 10/21/2020Andy Alexis at BMW of Silver Spring is the only person I trust totally when it comes to purchasing a car. I recently purchased my 3rd car from BMW Silver Spring and Andy provided excellent service and professionalism that made the process… painless and stress free.In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out if there's anything additional we can do for you.
Great car buying experience
by wj on 10/21/2020We were looking for a car for our daughter and BMW of Silver Spring happened to have a used Honda CRV they had taken on a trade. The car was in great condition but wanted to have our mechanic take a look at it. Jacob and the dealership… agreed to drive it to our mechanic the following week and we ultimately purchased the car. Jacob went above and beyond from our initial communication to the final sale.Thank you so much for your positive comments about BMW of Silver Spring! If you have any further questions, please don't hesitate to reach out!
No pressure and to the point
by Reynolds on 10/19/2020My wife and I were looking for a 3 row SUV for the family and decided on an X7. I tend to do a lot of the research myself before I start talking with a salesman so I was really looking for someone honest, straight to the point, no pressure… and would represent US when closing the deal. We found all of that with Tae Yeon and BMW of Silver Spring. He answered all of our questions, applied no pressure at all. Followed up with us to make sure we had all the info we needed and even improved our deal further after we had already put our order in because incentives got better before the car was delivered! I would recommend Tae without question to anyone looking to get into their next bimmer.Reynolds, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you, and Have a great day!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025