Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Seamless Purchase
by Rob M on 10/29/2021Worked with Harold, and it was one of my most seamless vehicle purchases.Hi, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Ron Askew did it again :)
by Brittany Griffith on 10/22/2021Ron Askew did it again :) I knew exactly what I wanted to purchase & he made it happen. Ron even came in on his day off to help me purchase a car! This is not the first car Ron has assisted me with purchasing & I doubt it will be the last.… I highly recommend working with Ron Askew when looking to buy/lease a vehicle, he really knows his stuff! This was not only the fastest transaction, but the smoothest transaction I've ever had when purchasing a vehicle. BMW of Silver Spring is really on top of their game. Ron is always very professional & informative. He even remembered everything I wanted when it came to my new car & believe me, I am not easy to please. Ron did not waste my time & he definitely didn't disappoint! Huge shutout to Ron Askew for once again making me a very happy customer.Hello Brittany, thank you for your kind review; we are happy to pass along your comments to Ron here at BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
Mr. Cedric
by Glen B on 10/18/2021I'd like to thank BMW for making the wise decision to have Mr. Cedric on their staff. Mr. Cedric was professional, yet familiar. He treated my family, like his own. The entire time, it was as sharing memories with a relative. THIS is… what turned a viewing and test drive to a purchase. I would recommend BMW set a course for salesman, lead by Mr. Cedric. He was truly the reason for the purchase. Thank you again, Mr. Cedric.Hi Glen, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day!
Best BMW team in the DC, MD, VA area.
by Dulles on 10/16/2021Best BMW team in the DC, MD, VA area (and I've been to several). The ENTIRE experience at BMW Silver Spring was exceptional. My BMW experience started with Scott Sohn, Client Advisor/Sales at BMW Silver Spring. Scott was extremely… courteous, knowledgeable, patient, and attentive with all of my questions. Most of our conversations took place outside of the dealership making it easier for me so I didn't have to drive in. I found Scott still answering my questions on his day off! Additionally, he helped me build a fantastic looking BMW X3M. Next I met with Sales Manager Max Moyer who was very helpful and assisted Scott and me with pricing my new vehicle to an amount I was comfortable with. Usually after agreeing to a car and price, you sign the paperwork and you're done. However, my wife and I had the privilege to work with Finance Manager, Gen Awanohara. Gen was another extremely knowledgeable and patient staff member. My wife and I had a lot of questions and Gen expertly answered everything as well as gave us tips on how best to finance our new BWM! We came out feeling comfortable with our financing decision. Finally, BMW Genius, Sheriff Akeju who expertly explained all of the ins and outs of our car was icing on the cake. There are a TON of features on the new 2022 BMW X3M that seemed daunting. Sheriff patiently explained everything from the instrument panel all the way through to the mobile app. There were no questions Sheriff couldn't answer. I left BWM Silver Spring with a lot more knowledge and confidence that I understood all of the bells and whistles of my new car. The entire team demonstrated that they have passion for the product they sell and the service they provide. I couldn't recommend a better BMW dealer. As mentioned, thanks to the entire team!Hi Dulles, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Ron Askew and BMW of Silver Spring were great!
by Jon on 09/30/2021Ron was great! He was very helpful and easy to work with. Stayed on top of everything, and really made the process go smoothly.Hi Jon, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Nate's The Man!
by Jeff L on 09/28/2021Great customer service by Nate from first meeting, to negotiations, through to sale. He even delivered the car to me and closed the deal at my house, across the Beltway!Hi Jeff, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Top Notch Experience!
by Karen Z on 09/28/2021Nate was terrific and the process was smooth from start to finish. I highly recommend the team at BMW of Silver Spring. Nathan, Max, and Pedro worked together to make it all happen... and I LOVE my BMW! Thank you!!!!Hi Karen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Great customer service
by Karen Herbert on 09/20/2021I had an amazing experience at silver spring BMW on my new purchase of my 750li BMW everything went smooth and easy with no hiccups and I just want to say thank you Karen Herbert for your outstanding customer service you rockHi Karen, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Great Customer Service
by Lisa on 09/21/2021It was a pleasure working with Cedric Price on my car purchase. Mr. Price was professional, personable, and knowledgeable and my car buying experience was stress free. Mr. Price took the time to walk me through the process of trading in… my vehicle for a newer vehicle. I would highly recommend him to future customers.Hi Lisa, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Honest & outstanding customer service!
by Regina Tell on 09/13/2021I highly recommend you to visit BMW of Silver Springs if your are interested in leasing or financing from a dealership that will be honest, transparent, and who will provide outstanding customer service. Please contact Karen Herbert and… Joanna Mccarthy!Hi Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Late night leasing
by Sydney M on 09/05/2021I stopped in to the location randomly one evening, pretty late actually, maybe 730 pm, but this location stays open until 9pm which was later than most other BMW locations. I recently totaled a vehicle and was having so much trouble finding… a replacement for my 2018 X5. I wanted to consider leasing a vehicle but had so many questions as I have never leased before. The staff at the front desk promptly paged a sales rep to the showroom. Harold Shelby popped up quickly and cheerfully, despit it being so late. He answered my questions directly and gave me everything that I needed to make a decision. I love that he was so transparent about the financial details of the transaction. No hiddens fees and fluff like so many other dealers. He worked with me on the numbers and offered so many cash incentives. He took the time to show me multiple vehicles and the features that I wanted. He even pulled the 2022 X5 right up front for me at 8pm just so that I could take a look. I told him that I needed to think on it, and he actually was very accomdating. No pushy sales tactics nor pressure. I ultiimately did decide to get the vehicle that we looked reviewed. I wanted to make the transaction as quick as possible for when i returned to the dealer, so Harold let me know exactly what online forms I needed to fill out, and what documents to email him. When I came in, all I had to do was sign and drive. Harold even gave me some welcome gifts and had a BMW genius review some quick items before I drove off. He set up the vehicle for me in the myBMW app as well. Harold emailed me a few days later to check in and see if I had questions or concerns. The customer service he provided was clearly top notch. Gen Awanohara in finance was amazing as well. He went the extra mile to accomdate me as far as my down payment method, and he made calls to get all of my questions answered. He went over everything with me line by line so that I was fully aware of my options and payments. I have worked with several BMW dealerships but I havve to say that Silver Spring is by far the best. They really treat their customers as more than a sale, but actual people and human beings and I just love that, its becoming rare from car dealerships. I cannot say enough positive things about Harold, Gen and BMW of Silver Spring.Hi Sydney, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Terrific experience at BMW Silver Spring!
by Tracy on 09/03/2021I had a wonderful, stress-free leasing experience with Harold Shelby at BMW Silver Spring. I was treated as a valued customer from my first phone inquiry onwards, and Harold shepherded me through the leasing process with courtesy and… professionalism. My questions were answered promptly, phone calls and emails returned quickly, and the car was ready when I needed it. Kudos to Harold, Sharif, the finance department, and everyone at BMW Silver Spring who made my experience a superior one.Hi Tracy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ron made buying a car a pleasure!!! Great person to deal with!!
by JDA on 08/23/2021Ron made buying my BMW a pleasure!! No pressure, all the information I needed, and moved at my pace!! Also explained some things that I didn't know! Ron got me a great price on my purchase and a great price on my trade.Felt like Ron went… to bat for me. Ron will definitely treat you right. Ask for him!!! JDAHi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day!
New BMW
by BMW of Silver Spring on 08/19/2021I worked with Scott Sohn, with BMW Silver Spring, for the purchase of my new car. Scott was a pleasure to work with; very professional, as well as knowledgeable. In the past all my car purchase experiences have been with Carmax and let me… tell you buying from BMW Silver Spring was like night and day. It was actually a pleasant experience mostly due to Scott's professionalism.Hi, congratulations on your new vehicle! Thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Brittany you’re the BEST!!!
by Chris Shaw on 08/16/2021I had an excellent experience with Brittany Barrett, she was kind, helpful, persistent, experienced and more. Starting with the test drive, it was a blissful experience cruising through the backroads as Brittany was able to answer all of my… questions and it felt more like a casual trip than a test drive. Upon returning, Brittany worked within my budget, she saw my vision and was very attentive to detail. I was constantly reassured and she was very welcoming throughout the entire process. She even helped me clean out my old car. WOW! Brittany is the best and after expressing my experience to my fiancée. She says her next car might be a BMW. Last but not least, thank you to Aaron for working out a fantastic deal. I love my new car and I look forward to seeing y’all soon!Hi Chris, thank you for your kind review; we are happy to pass along your comments to Brittany here at BMW of Silver Spring! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best Car Buying Experience
by Paul on 08/02/2021We had an outstanding experience with Harold Shelby and BMW of Silver Spring. When we arrived at the dealership Harold already had the three BMW models of interest lined up for quick test drive of all three in order to make an easy… comparison. Harold demonstrated outstanding product knowledge and trustworthy demeanor. Subsequently we had a few questions about the model / car of interest and he quickly researched the issues and returned to us with an answer. Harold hustled and was proactive without undue sales aggressiveness. We consummated the transaction quickly and painlessly. While Harold deserves the bulk of the positive feedback, Max Moyer, sales manger, deserves mention as he also contributed to the best car buying experience. We will be buying our next car from Harold and BMW of Silver Spring.Hi, we're glad to hear that you found our staff here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hassle-Free Experience
by Dynita on 07/31/2021It was a pleasure working with Scott Sohn to purchase our vehicle. He was courteous, professional, and helped us to buy the car in about 2 hours. He and his team made the process easy and enjoyable. I would highly recommend this dealership… to anyone who wants a hassle free experience. Thanks Scott!Hi Dynita, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
INCREDIBLE First Time BMW Experience
by martinez7216 on 07/31/2021One word to describe our experience at BMW of Silver Spring with Ron is: INCREDIBLE! After wasting our time at a dealership earlier in the day, Ron was awesome and helped us with ease. He was knowledgeable, professional, and diligent when… it came to helping us purchase our first BMW. We highly recommend this dealer and specifically Ron when purchasing your next car!Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
My first real BMW
by Lourdes on 07/26/2021my first real BMW car. thanks to Miguel Méndez of Silver Spring MD. He gave me many options to be able to have my car, he took the time necessary for me to get my BMW. a tremendous education, attention, quality. super grateful. Thank… you!Great experience twice!
by Steve B on 07/21/2021I worked with Lonnie to lease a 430i back in 2018 and he was very friendly and low pressure. That is exactly why I came back again to buy a 540i and a X5 from him this year. Again he was great to work with and would always follow up when he… said he would. Everyone at this dealership is great to work with no matter what the circumstance.Hi Steve, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
BMW of Silver Springs Great Place
by Loved my shop on 07/19/2021My sales consultant at BMW of Silver Springs was Lonnie. What Lonnie did not know was that just prior to reaching his desk, I has stopped at several dealerships, shopped online and arrived to him from the next door competition. Once I… met Lonnie and told him what I was interested in, he pulled up all the documents and immediately began to accommodate my interest He worked with a personal care and a sense of urgency to my interest to make it happen. After a few minutes of working with him, I felt like we had met before and were friends. I am very pleased for the service and glad it was Lonnie who assisted me. I could not have had a better sales rep. In fact the entire crew there was a class act, from the Aaron the finance manager to Joanna the Sales manager. They all played a part in me walking out with the vehicle I wanted and feeling like I had a great car buying experience.Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025