BMW of Rockville
Customer Reviews of BMW of Rockville
Review type:
Patrick Was Awesome!
Great service at AutoNation BMW of Rockville
by GOFlaherty on 05/21/2025Great service from the AutoNation BMW of Rockville team and my Service Manager, Zach! I had a chassis malfunction warning indicator and the service team did a thorough job identifying the issue as a rear air spring leak. They fixed the… problem straightaway and ahead of schedule. I would highly recommend to have your BMW serviced by Zach and the AutoNation BMW of Rockville team.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great job w BMW
by Steve H on 04/29/2025My car ran into an unexpected issue where the water pump and coolant system leaked. BMW of Rockville was great, and in particular, Zachary was fantastic every step of the way. He was always communicative and helpful. Helped get a loaner as… soon as it was clear it was going to take a week to fix the issue. Glad I can trust them with anything that may arise with my car.Hi Steve, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Michelle on 04/29/2025Zachary was very attentive, informative and accommodating in my recent battery and tire replacement.Hi Michelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome service by Jarred
by Andrea J on 04/24/2025Jarred always take great care of me and my car. Thank you as always!Hi Andrea, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service experience!
by SandipA on 03/31/2025Service experience was seamless right from scheduling to pick up the car after completion. William kept me informed throughout the process and answer all questions patiently.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Patrick Was Awesome!
by Eric Rosenthal on 03/26/2025I just had a fantastic experience with BMW of Rockville, MD. I bought another car from them in 2004 and also had a great encounter. I was immediately influenced with all the positive reviews online and now I know why. This time I purchased… a BMW 228 xdrive Gran Coupe and I absolutely love it! I was extremely impressed with all aspects of this company and their customer service. They were very friendly, fairly priced, expedient, and accommodating. The end result was just wonderful. Everyone we dealt with was helpful, friendly, and professional. Especially our Client Advisor- Patrick Yuen and Jose Vielma the sales manager. They were very knowledgeable, patient, fast, and honest. I shopped many different dealerships and I can't recommend them enough! ThanksHi, we are pleased to hear you had such a positive experience with us, Eric! We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.
Tire replacement
by BMW430i on 03/20/2025Easy to procure an appointment , thorough review of the problem. Repair done expediently and complete.Hi, thank you for your positive review. We're happy to have been of service to you.
Stellar Car buying Experience
by Newcarowner on 02/24/2025I needed a car and buying a car for me is worse than a root canal usually. I just completed an absolutely flawless buying experience with BMW Rockville (AutoNation). I saw their listing on Edmunds, contacted the dealer, and completed my… purchase all within 3 days. The dealership listing was honest AND they actually had the car in stock. The sales agent was incredibly friendly, competent and wonderful to work with. I can't think of a single way they could have improved my experience.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Charlie on 02/12/2025Pleasantly greeted by service team members upon arrival. Everything was explained in a clear and concise manner. Wait time was acceptable.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
COL Allen E Cleghorn
by Cleghorn on 01/12/2025Had my 340i in for repair. BOTTOM LINE. Eric Clark was my service rep and was GREAT... Eric is the reason I keep coming back...Hi, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
Replace rear brakes and rotors
by Mina MSP on 12/21/2024Jarred Brown, always gives me excellent advice and work was completed in several hours. I love my new brakes.Hi, thank you for sharing your positive experience! Feel free to stop by if you ever need any more help.
Service advisor
by Robin Marie on 09/09/2024My service advisor was super friendly and knowledgeable. He kept me posted on repairs throughout the process. Great experience.Hi Robin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Last Minute Tire Replacement
by Mrs. Del on 08/10/2024On Friday night, I discovered that I had a screw in my back tire. I drove my car down to BMW Rockville Saturday morning without an appointment. They got my car in and switched out the tire. They ordered a Lyft to take me home so I could… continue on with my day. Zachary was a wonderful service advisor and kept me updated on every step. My car was washed and vacuumed when I picked it up. A+ service.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Service at BMW Rockville
by Charlie on 08/07/2024Pattara has been great! Excellent customer service and efficient repair.Hi Charlie, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by K. Henderson on 08/05/2024Service Manager and Representatives were very patient in answering my questions regarding the service and estimated wait time. My vehicle was ready within the time frame.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Service experience I ever had with any auto service
by djeweler on 07/09/2024My experience with the service department at BMW of Rockville has always been absolutely outstanding. In all the years I've had to take various cars in for service, I have never had such a seamless, professional, easy, experience before!… I can't say enough good things about BMW of Rockville's service. The communication I receive from my service representative is truly outstanding. He over communicates, explains every issue clearly and always answers any questions I may have, he continues to update me on timing and progress, and he even checks in with me when I'm almost due for service; even before I receive reminder emails/alerts in my car or in the app. He is so on top of everything, and he makes me feel confident that my car is always in good hands! Jarred Brown is the best service rep, and Matt Reid is a terrific Service Director.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Rockville BMW
by TTurner81 on 05/20/2024TOP TIER SERVICE. I don't know about others but I can tell you I do not like the process of buying cars, period. I think that sales people get a bad rep. in general because it can feel super sales-ie. This was not my experience with… Rockville BMW. From the moment I was chauffeured from their previous location (My bad), test driving, speaking about the vehicle, leaving to think overnight, receiving a thank you email promptly before I got home, coming back buying the car and being out of there within the hour; Chris Fotos-Lawton was beyond stellar. My only hope is that when it's time for another car I can deal with him and his finance team. I cannot thank you enough Rockville BMW and especially Chris for your true interest in placing the relationship over the sale.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great sales team
by Gian A on 05/16/2024Great sales and finance team. The sales representative Christian worked closely with me to find the right vehicle based on my criteria. He was there every step of the way and continues to be very responsive even after the sale completed.… Great dealer. Thank you!Hi Gian, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent same day multiple job service
by M440i lovers on 05/03/2024Happy with a dealership service dept, oh my Yes we are. Outstanding service with each visit. Reasonable pricing. Reliable work, and even a inspection video by the tech. We love BMW and the quality of care we receive.We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
10/10
by Abraham on 05/05/2024Excellent person to talk to and explains clearly what needs fixing. I love to recommend him any time to my friends .Hi Abraham, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Engine Issue, LOUD Cologne Smell, Tank Almost EMPTY
by Donna K on 04/19/2024I purchased a BMW 320i 3 weeks ago at the Rockville BMW. The vehicle makes a diesel like sound. and the salesman, Ben, told me and my brother that BMWs make this sound. I trusted him and purchased the car, but when I picked it up, the car… had 1/8 of a tank of gas and reeked of men's cologne. I decided today to double check what the salesman said and found out online that this vehicle should not make this sound! Now I have a car with a potential engine issue!!!Hi Donna, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (240) 885-8171 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us, Eric! We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.
by Barry Lewis on 03/28/2025