BMW of Rockville
Customer Reviews of BMW of Rockville
Review type:
New 2026 BMW M340xi
They’re losing a step
by Michael on 08/30/2025I’ve been getting my BMW serviced here for nearly a decade. Something has changed - it’s not enough to keep me from coming back (yet) but it’s concerning, because inattention to small things can often lead to bigger problems down the line.… In this case, it’s a really minor thing: the last four times I’ve had the car in, they’ve failed to top off the washer reservoir (the last two times I explicitly requested it). The last two times I’ve had it serviced it’s been almost impossible to get an update and the car has been returned to me significantly outside the estimated window (which wouldn’t be a problem if the delay were communicated to me). The last time it was in they didn’t even run it through the wash (again, this is minor). But there have been other issues too, such as forgetting to reset the oil change reminder after doing the change, or calling me to see if another customer’s keys might have been left in my car, or the time my gas cap connection was mysteriously severed in their care (they made it right). Again, these are all, taken individually, minor things. But taken cumulatively they undermine my confidence in the service department. As I said, all of these things are really minor, but they add up to a dealership that promises an exceptional service experience (and charges accordingly), but is increasingly struggling with the small things that contribute to an exceptional service experience. It’s disappointing, since I trust them to do the work - but when small things start slipping how long until something big goes? How much longer can we trust them to service our BMW’s? Sloppiness in the small and easy things doesn’t inspire customer confidence.Walk in experience
by Yana navarro on 08/18/2025I was so glad that they accepted me for a walk in service.though I waited for a couple of hours I was so happy that they did a good job and finished the same day. Thank you very much!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice job! Surely will come back for their exquisite service!
Service good but slow
by Vincent on 08/10/2025The service was smooth. I have insurance for my runflat tire, but there’s still a $50 deductible. And it took me more than 3 hours to change 1 tire.Vincent, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 885-8171 to discuss what we can do to help.
Used Purchase Nightmare
by D Williams on 08/05/2025My overall buying experience has been quite disappointing. My salesperson promised that this dealership would repair paint damage on the driver side of my vehicle. So, I went to the Hunt Valley Collision Center as instructed. The… technicians performed an estimate for this dealership’s consideration. When I called the Collision Center for an update, they stated that BMW of Rockville had declined the estimate and stated that it would use an alternate vendor for the repairs. I messaged my salesperson last week requesting this information and I’ve received no response. I’ve also advised the General Manager of my experience—no acknowledgment. I must admit that I had higher expectations for this dealership and the promises made verbally and via text. If anyone reading this review is considering whether to purchase their next vehicle at BMW of Rockville, please ensure that you get everything in writing and do not accept a vehicle with the promise of a future repair! Be forewarnedHi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
No hassle service
by Diamondjim on 08/01/2025The service at BMW Rockville is a seamless process. Service consultant Zachary along with my cellphone kept me informed of each step all the way to the wash and delivery .Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Recall service
by gauthier on 08/01/2025Easy to make appointment; did not have to wait long; was able to follow status online; technician kept me informed. Particularly appreciate car being washed.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
X6 owners
by KristieN on 07/30/2025Very please with the service and Edmunds was very professional and takes his work very seriously..Hi Kristien, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New 2026 BMW M340xi
by Lilboots on 07/29/2025Worked with Suvin in possible purchase of new 2026 BMW M340xi sedan and SUV X3 with trade in of current 2018 340xi. Suvin is always helpful and very informative, truly enjoy dealing with him, as he is professional, courteous and friendly, a… credit to his profession.Hi, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW 340xi A/C Issue
by Lilboots on 07/29/2025Juan Carlos (JC) was great in providing exceptional customer services and keeping me abreast on my vehicle. He is always professional, courteous and friendly. It is always a pleasure dealing with him.Hi Lilboots, thanks for your praise and kind comments about our team. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great as Usual
by Mark Ween on 07/22/2025As usual, Jarred took great care of me. Was able to get me in and out the same day WITHOUT an appt. He kept me in the loop, and even found a nice coupon that reduced the cost significantly. Very thorough and professional. I bought my car… about 18 months ago, and have been bringing it there ever since.Mark, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Rockville! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall service
by Erik Garcia on 07/14/2025This was the first time going a BMW appointment for my car it was very easy and professional. They explain to me all the problems that his recall had and the solution for it. We though they were busy they’re able to keep me in loop of… what’s going with my vehicle, also they were able to let me borrow a charge cause my phone was about to die. BMW service was amazing place and I hope nothing ever changes.Hi Erik, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
I had the best salesperson, Nakeya Brown, at BMW of Rockville!
by Joan on 06/27/2025I went to BMW of Rockville for the convenient location. It's a beautiful space with a variety of models. I was greeted immediately by Nakeya who suggested several models both new & previously owned. I test drove two cars with my husband who… has always owned BMW cars. I loved the small sedan & Nakeya sat with me and explained as much as I could comprehend & retain after I committed to buying. It was an easy sell because I know BMW's reputation is excellent, and I really loved the car for the safety features as well as the look. I can't say enough about Nakeya. She has 20 years of experience, is a joy to be with through the process & the paperwork. I really look forward to learning more about my car from her & I will!Hi Joan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Outstanding service and effort.
by David and Nary on 06/18/2025Sam, Suvin, and others went to great lengths to get my daily back in a BMW at the end of our lease. They made the lease options and financing discussions as easy as possible. Finalizing the lease and receiving the vehicle could not have… been easier. Thank you. 10/10Hello David, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Great service at AutoNation BMW of Rockville
by GOFlaherty on 05/21/2025Great service from the AutoNation BMW of Rockville team and my Service Manager, Zach! I had a chassis malfunction warning indicator and the service team did a thorough job identifying the issue as a rear air spring leak. They fixed the… problem straightaway and ahead of schedule. I would highly recommend to have your BMW serviced by Zach and the AutoNation BMW of Rockville team.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great job w BMW
by Steve H on 04/29/2025My car ran into an unexpected issue where the water pump and coolant system leaked. BMW of Rockville was great, and in particular, Zachary was fantastic every step of the way. He was always communicative and helpful. Helped get a loaner as… soon as it was clear it was going to take a week to fix the issue. Glad I can trust them with anything that may arise with my car.Hi Steve, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Michelle on 04/29/2025Zachary was very attentive, informative and accommodating in my recent battery and tire replacement.Hi Michelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome service by Jarred
by Andrea J on 04/24/2025Jarred always take great care of me and my car. Thank you as always!Hi Andrea, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service experience!
by SandipA on 03/31/2025Service experience was seamless right from scheduling to pick up the car after completion. William kept me informed throughout the process and answer all questions patiently.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Patrick Was Awesome!
by Eric Rosenthal on 03/26/2025I just had a fantastic experience with BMW of Rockville, MD. I bought another car from them in 2004 and also had a great encounter. I was immediately influenced with all the positive reviews online and now I know why. This time I purchased… a BMW 228 xdrive Gran Coupe and I absolutely love it! I was extremely impressed with all aspects of this company and their customer service. They were very friendly, fairly priced, expedient, and accommodating. The end result was just wonderful. Everyone we dealt with was helpful, friendly, and professional. Especially our Client Advisor- Patrick Yuen and Jose Vielma the sales manager. They were very knowledgeable, patient, fast, and honest. I shopped many different dealerships and I can't recommend them enough! ThanksHi, we are pleased to hear you had such a positive experience with us, Eric! We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.
Tire replacement
by BMW430i on 03/20/2025Easy to procure an appointment , thorough review of the problem. Repair done expediently and complete.Hi, thank you for your positive review. We're happy to have been of service to you.
Stellar Car buying Experience
by Newcarowner on 02/24/2025I needed a car and buying a car for me is worse than a root canal usually. I just completed an absolutely flawless buying experience with BMW Rockville (AutoNation). I saw their listing on Edmunds, contacted the dealer, and completed my… purchase all within 3 days. The dealership listing was honest AND they actually had the car in stock. The sales agent was incredibly friendly, competent and wonderful to work with. I can't think of a single way they could have improved my experience.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Destiny Jarvis on 07/31/2025