BMW of Rockville
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Engine Issue, LOUD Cologne Smell, Tank Almost EMPTY
Written byon 04/19/2024
I purchased a BMW 320i 3 weeks ago at the Rockville BMW. The vehicle makes a diesel like sound. and the salesman, Ben, told me and my brother that BMWs make this sound. I trusted him and purchased the car, but when I picked it up, the car had 1/8 of a tank of gas and reeked of men's cologne. I decided today to double check what the salesman said and found out online that this vehicle should not make this sound! Now I have a car with a potential engine issue!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Megan Reid on 04/20/2024
Dealer Response
Hi Donna, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (240) 885-8171 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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