AutoNation Chevrolet Laurel
Customer Reviews of AutoNation Chevrolet Laurel
Review type:
Great dealership
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BEST ADVICE EVER
by John U on 02/07/2023Bought new TRAX. Sales rep (Mr. R. Harris) was terrifically knowledgeable and friendly Advice re remote starter intrigued us and proved essential this winter season.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Transmission went bye bye
by RonDeezy on 02/06/2023My transmission went out just past my dealer warranty, but I had a 3rd party insurance coverage. The team at Autonation Laurel worked with me continuously to make sure my vehicle would be back up and running. It took a little while dealing… with the 3rd party but they were patient and helpful and made sure I was updated with every step of the claim process. Scott and Charles in the service dept were a1 and I’d definitely recommend taking your vehicle to see them for any service need.Hi, thanks so much for the warm recommendation of the team here at AutoNation Chevrolet Laurel. If you need more help, our team is available to talk -- safe travels!
Equinox is great
by R k on 01/31/2023They helped me out so much and got me a great deal on a car i love!Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Bad service
by Fred Quigley on 01/30/2023Drop my truck off at 8am appointment time and didn’t get my truck back until 12:30. The tech didn’t get started on my truck until 12pm. I will never go to this dealership for service again.Thanks Fred, for leaving us this response. If you'd like, please contact our General Manager at (240) 339-3932. We'd appreciate the chance to make your experience a positive one.
Best Service Ever!
by Brandi2023 on 01/21/2023AutoNation Chevrolet In Laurel, Maryland treats you like family! They care about your vehicle, they care about your needs, and they make it clear from the time you walk into door until the time you leave.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Chevy Auto Nation
by F Calhoun on 01/11/2023I have the pleasure of working with my advisor, Oscar at Chevy Auto Nation. I have a Traverse, and my husband has a Tahoe. Oscar ALWAYS ensures that our vehicles are taken care of. I trust Oscar 1000% for our vehicle needs.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chevrolet Laurel. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Phenomenal Purchasing Experience
by Nikki H on 01/09/2023The team that sold me my new Colorado was professional, honest and worked very hard to get me the deal that I wanted.Hello Nikki, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Repairs
by Jerrold on 01/07/2023I came here to get some work on my car a oil change. Turns out I need more things done. There team actually was able to look into the problems I had, help me choose which ones where more important and the ones I can come back to with the… list they provided. The one thing I can say is when they have the staff things flow well. However I would not suggest coming in towards the last 2 weeks of the yearHi Jerrold, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The best experience
by Carol P on 01/06/2023The best experience I had so far in a dealership. Ramel, the sales consultant, was very attentive and made everything possible for us. Jacob, the finance manager, was also very kind and explained every single detail to us. We just stopped… by to see the car and at the end, we came back home with it.Hi Carol, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Laurel. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!
by P Parker on 12/29/2022Worked with Ramel. He was very professional and knowledgeable. He made sure the process was smooth and easy. Jacob in finance took his time to clearly explain the paperwork.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Same Day Buying Experience
by KC on 09/15/2022I was in the market for a new car. Angelika sent me an email in the morning letting me know there was a model I was looking for that just got in. Went in the same day and drove home with the car. Great experience!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Horrible Service
by john allen on 08/31/2022If you can avoid buying a vehicle here I would. They have the worst communication amongst their team and even worst customer service. I spent 2 hours there the first days signing paper work to be able to come back and purchase a vehicle… that wasnt even ready. was told i would be contacted the next day, didnt happen, and then when i called told vehicle still wasnt done and to come the next day in the morning. Came back the next day to finish and vehicle still wasnt ready and wasnt touched over the 2 days. Had to come back later that day and re-do the paper work because it wasnt done correctly for me to buy it under my LLC which I was trading in my truck currently under my LLC. Then had to come back 2 more times because they couldnt take my truck as a LLC and both times were not ready to issue me the check from my truck because of lack of communication with their team. By far my worst experience ever buying a vehicle, and nothing was done on their end to even try to make up for it.Hi John, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.
Excellent Experience, Excellent Staff
by Steven Springer on 06/08/2022We recently leased a 2022 Chevrolet Equinox LT from AutoNation Chevrolet Laurel, and it was quite likely the best car purchasing/leasing experience we've ever had. The sales consultant, Farid Saidi, made us feel comfortable from the moment… he greeted us. We never felt like he was trying to push in one direction or another. He heard what we had to say and did his absolute best to work with us. I wish I could remember the name of the gentleman who gave the final approval to our lease, as he was direct, to the point, didn't try playing "the game" with us, and actually came in below our price point. In addition, we had gotten an offer earlier that day from a competitor to trade in my wife's car. When we mentioned this to Farid, he said that they would beat that offer -- and they did! All in all, this was a great experience for us, and we look forward to a long relationship with AutoNation Chevrolet Laurel.Hi Steven, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
questionable service
by Hazel Newell on 11/04/2019Car in shop 5 days. The engine was hesitating briefly but not often. Mechanics drove the car for 2 days then said that oil was leaking from top cam cover. Was it necessary to drive the car for 2 days to diagnose this problem or could it… have been found by having a look at the engine first? Did driving it make it worse? At any rate, I paid $850 for the repair and the car is running well now. When I picked up the car the gas tank was empty. There was a greasy film on the hood of the car which needed to be cleaned twice. After I looked under the hood and put the hood back down, a piece of trim fell off and I cannot get it to stay on.Hazel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help. Take care!
Service
by Mikey19 on 03/17/2019updated 03/22/2019I was pleased with the service manager quick action.. That turn a bad outvome to a positive one.We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Service
by Desiree on 02/10/2019updated 02/18/2019Overall my experience was great .My service agent was polite,respectful and knoeledable !Hi Desiree, we're very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Buick GMC Laurel
First Vehicle
by Hugh F. on 12/28/2018updated 01/02/2019I came in looking for a used 2011 Silverado that I saw for sale online. At the time I first went there it wasn’t ready and was going though inspection. The sales woman said she would hold the truck for me so when it is done I would be able… to look at it. Came back when it was done, took it for a test drive and it was the truck for me. The people there were really nice and helpful even when I had to leave. Just came back the next day and started where we left off until the deal was done.Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing AutoNation Chevrolet Laurel and we hope to see you again.
Congratulations on your new 2011 Silverado! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Easy to Find and Buy
by brittmartobias on 12/05/2018Brianne helped us find a car. She gave us options, sat with us and helped us find the best car for us, and was great the whole time. We really felt like we were in good hands with her. Great place!Service
by Great time on 11/20/2018Excellent service overall - service personnel were extremely helpful and all services performed as requested - have no problem bringing our vehicle back for service on the future,We are happy you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Tire change
by Ramon310 on 10/31/2018Ayinde Clash really made me feel like a valued customer, the whole staff at laurel service is always great and they are the main reason i continue to go there for all of my service needs. They really have turned me into a loyal customer.We are happy you had such a positive experience with us, Ramon! We are always more than happy to assist you if anything else comes up. Take care!
Car buying
by Jae Choi on 10/17/201810/10 very professional and helpful in the purchase of the new vehicle
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Paige Mason on 04/16/2025