AutoNation Chevrolet Laurel
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Dealership Service Review
service Rating
questionable service
Written byon 11/04/2019
Car in shop 5 days. The engine was hesitating briefly but not often. Mechanics drove the car for 2 days then said that oil was leaking from top cam cover. Was it necessary to drive the car for 2 days to diagnose this problem or could it have been found by having a look at the engine first? Did driving it make it worse? At any rate, I paid $850 for the repair and the car is running well now. When I picked up the car the gas tank was empty. There was a greasy film on the hood of the car which needed to be cleaned twice. After I looked under the hood and put the hood back down, a piece of trim fell off and I cannot get it to stay on.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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Patience Keen on 11/07/2019
Dealer Response
Hazel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help. Take care!
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