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AutoNation Chevrolet Laurel


500 Washington Blvd S, Laurel, MD 20707 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (9) No (0)
Service Rating
Recommend:
Yes (12) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Service
Written by john allen on 08/31/2022

If you can avoid buying a vehicle here I would. They have the worst communication amongst their team and even worst customer service. I spent 2 hours there the first days signing paper work to be able to come back and purchase a vehicle that wasnt even ready. was told i would be contacted the next day, didnt happen, and then when i called told vehicle still wasnt done and to come the next day in the morning. Came back the next day to finish and vehicle still wasnt ready and wasnt touched over the 2 days. Had to come back later that day and re-do the paper work because it wasnt done correctly for me to buy it under my LLC which I was trading in my truck currently under my LLC. Then had to come back 2 more times because they couldnt take my truck as a LLC and both times were not ready to issue me the check from my truck because of lack of communication with their team. By far my worst experience ever buying a vehicle, and nothing was done on their end to even try to make up for it.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Roman Brooks on 09/04/2022
Dealer Response
Hi John, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.
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