Customer Reviews of Mercedes-Benz of Hunt Valley
Review type:
Always a class act!
by MoSwagg on 09/09/2024Sam is the man over at Hunt Valley Mercedes! He worked on a major project previously so when I had a need I automatically called him! He and the Staff over there are amazing and they do great work! 👍🏾 I definitely would recommend their… services!Hunt Valley Mercedes Benz
by Bbrooke on 08/26/2024Jim Lorditch and his service team went above and beyondHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
On Time and hassle free
by Happy300GLC on 07/20/2024I brought my car in for a warranty repair. My appointment time, as well as, my completion time were honored. The repair resolved the issue.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
The Mercedes Lemon
by MB-Lemon on 03/08/2024The vehicle has been in service for over 50 days since purchase in September, with problems starting about 40 days after purchase. No one at the AutoNation dealership, nor Mercedes Benz, has offered me any compensation, or a replacement… vehicle. I have a complaint in with the MD government and one with Mercedes Benz of America. Mercedes Benz called me back a week after I filed the complaint, late December / early January and has not called since. I expect more of customer service for a Mercedes Benz vehicle. The AutoNation dealership has told me Mercedes Benz will ask them to ask me what I want in compensation, Mercedes Benz asked me what the dealership has offered. Nothing. The finger pointing between these "partners" demonstrates both are not serious about customer service. They have my money and they are done with me. I recommend neither.Mercedes Benz Lemon
by MB-Lemon on 03/08/2024The vehicle has been in service for over 50 days since purchase in September, with problems starting about 40 days after purchase. No one at the AutoNation dealership, nor Mercedes Benz, has offered me any compensation, or a replacement… vehicle. I have a complaint in with the MD government and one with Mercedes Benz of America. Mercedes Benz called me back a week after I filed the complaint, late December / early January and has not called since. I expect more of customer service for a Mercedes Benz vehicle. The AutoNation dealership has told me Mercedes Benz will ask them to ask me what I want in compensation, Mercedes Benz asked me what the dealership has offered. Nothing. The finger pointing between these "partners" demonstrates both are not serious about customer service. They have my money and they are done with me. I recommend neither.service for 450GSL
by CWCJDC24 on 02/05/2024Receptive and welcoming staff, John Hutchins is outstanding as a facillitator, Tire pricing is significantly abouve competitionHi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out to us if there's anything more we can do!
Engine work cylinders replaced.
by Lloyd Jones on 10/23/2023completed on time with expert recommendations.Hi, we appreciate you taking the time to leave us a response, Lloyd Jones! If you ever need help, just give us a call. Happy motoring!
New key purchase
by Joe Clark on 10/18/2023I lost my spare key and bought a new replacement from the dealer. Mercedes HQ is very strict about the process but the dealer made the replacement easily and quickly.Hi, we are pleased to hear you had such a positive experience with us, Joe! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service department laziness
by Emmanuel on 09/24/2023I came in to get my car looked at because water is coming through my headliner and it has damaged some components of the car the dealership said i need my windshield replaced but it’s actually my sunroof drains and that’s what my insurance… told me so now i still have to wait to see who’s going to cover this cause i bought the car from the dealership less then 3 months ago same dealerHi Emmanuel, we are deeply disappointed by your experience at Mercedes-Benz of Hunt Valley. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (410) 306-7080 to discuss what we can do to help.
Service repair
by J Hawkins on 09/06/2023Working with Sam was great in and out service kept me notified great experienceHello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best service ever!
by Tommyr1k on 08/29/2023Absolutely the best service I’ve ever had. No doubt these people know how to wow a customer. The service was quick, easy, and the technician did an amazing job fixing my vehicle.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Service at Mercedes Benz of Hunt Valley
by William on 08/28/2023Great service! Fast and thorough.Hi William, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Work
by Queen Bee on 08/28/2023I have nothing but praise for this establishment. Whenever I go there the staff is always friendly and the service is impeccableHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome!
by Sabbraz on 08/19/2023We have been dealing with Edmund many times and he always kept it real and have a great conversation about our cars 🚘. We would be very very disappointed if he leaves.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehicle Service
by Michelle on 08/03/2023As always Jessica does a great job with taking care of me and ensuring I understand the process and I am taken care of.Hi Michelle, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
WHEEL BALANCING...
by TRUCE GIBBS on 07/24/2023Great customer service! It took a little longer than the time given but all in all, the service was great!Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Mercedes Benz of Hunt Valley Service
by DamianM on 07/21/2023It was my first time dealing with MB Hunt Valley Service. Overall service was good, not outstanding. But I will absolutely give them another shot. What I liked: they were clear about issues they found on my vehicle; the online portal made… it easy (in the beginning) to read their diagnoses, evaluate the cost, and respond; the ease of drop-off and the option for valet. What I didn't like: after the first two days, I had to call in too many times to inquire about my vehicle, or the costs of their recommended repairs; in their attention to diagnosing and our back-n-forth about whether I wanted them to complete that work, one of the original issues that prompted me to take my car in to begin with went unattended/unfixed.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (410) 306-7080 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Service
by Suzette Attah on 07/20/2023I purchased the car approximately 2 weeks and within that time frame the tire pressure waa rapidly losing air. I emailed the sales dept. and immediately the manager, Mr. Hollis responded and the car was brought back for service. The process… from there was easy, profrssional, and courteous. Jessica Golden was most accommodating kind and understanding. She immediately allowed what caused me angst to disappear and trust Hunt Valley to fix the issue. Thank you Jessica, because of you my trust is restored.Hi Suzette, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Sam Wu-
by mike sulliv on 07/19/2023Sam is the consumate professional- knowledgeable, attentive, prompt and enjoyable to work with.Hi Mike, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
M C
by mignonc on 07/14/2023Mercedes-Benz of Hunt Valley is such an excellent dealer which would attract me to drive over two hours to obtain the services. The professional staffs at both Sales and Service departments are friendly and fantastic especially Sam Wu who… is so courteous and knowledgeable has been providing my car with royal treatments. Thank you so much for all of the wonderful experiences provided by Mercedes-Benz of Hunt Valley!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Estelita on 07/11/2023Sam was polite and explained in great detail the entire service process. He answered all my questions with patience and courtesy.Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Mercedes-Benz E-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 09/11/2024