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Customer Reviews of Heritage Mazda Catonsville

4.3
Overall Rating
4.33 out of 5 stars(43)
Recommend: Yes (2) No (1)
Write a review: Sales | Service
5 out of 5 starssales Rating

Mazda 3 Carbon Edition

by Patrick on 10/08/2022

I worked with Kalyan who helped me purchase a new Mazda 3. He was very attentive and knowledgeable on each question I had which made the process simple and straightforward. I enjoyed the experience and am very happy with my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
43 Reviews
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5 out of 5 starssales Rating

Mazda 3 Carbon Edition

by Patrick on 10/08/2022

I worked with Kalyan who helped me purchase a new Mazda 3. He was very attentive and knowledgeable on each question I had which made the process simple and straightforward. I enjoyed the experience and am very happy with my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Patient Listener

by Chesapeake Reader on 05/07/2022

Jesse was a salesman who impressed me from the beginning. Took excellent notes, listened carefully, offered ideas, explained the features of the car we were interested in. He matched us well with the car we eventually purchased. I say patient listener because it was about a 3-month process. We came back to a strong offer which included a trade-in. I recommend this dealership but be aware the extended warranty pitch is fast and furious. I did not enjoy that.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
3 out of 5 starssales Rating

All Good Except for Finance Manager Adam

by All Good Except for Adam on 12/03/2020

Great Car, fair price, very clean, good salesman. But don't you dare tell FM Adam you decline add-on warranty and don't want to sit still for his ten minute spiel on all the coverages and advantages of their BS warranty. Adam will explode, refuse to work further, abandon you in his office, and announce he is fetching someone else to finish his job. [non-permissible content removed].

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Toshia was amazing!!

by cdierschow on 11/21/2019

I flew all the way from Michigan because this dealership had the exact car I wanted. I picked up a Mazda CX-5 GT with a premium package. I wanted White so I made the trip for it. I had the best saleswoman! Toshia Gray was amazing! Not only did she get this whole deal put together from another state but was beyond generous with my random questions and photos I wanted taken. She was professional and fun to sit and talk with with I got to the dealership to pick up my car. I would hands down recommend purchasing a used car from this dealership, and 100% you should work with Toshia!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great experience buying a used car

by L Dorsey on 10/20/2019

Tosh was great to work with, I was able to set up appointment via email and she worked with me through the whole process. Thank you for a great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Great Price and Professional Staff

by QDF on 06/02/2019

I was so impressed with the price of the car and the professionalism of the staff that I flew from Charleston, South Carolina to Catonsville, MD to purchase a pre-owned, very low mileage 2018 Subaru Outback. My salesperson Abbey and her Sales Manager Carlos offered me a great deal on the car I found on line. They were very honest with me from the beginning; and there was zero pressure and no stress from start to finish. The only stress I had was the 10 1/2 hour drive home back to SC. I would highly recommend Heritage Subaru in Catonsville, MD. Q. D. Fulmer

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent Sales Consultant - Mr. Naz Islam

by NewFamilyMember on 03/02/2019

I went to this dealership to inquire the 2019 VW Tiguan SE SUV, to replace my 2014 Mercedes Benz CLA250, and Mr. Islam asked what were my preferences, and I responded back to him exactly what I wanted. He showed me the specific vehicle in the lot and we tested drove it briefly. The professionalism of this agent, and with the right price, I took my wife back to the VW dealership the next day and we bought the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent Service for Sales

by SaiK on 12/30/2018

The service provided by this dealer is the best in the class I have received ever. Specially Ahmad from the sales team was very helpful and awesome throughout the sales process. Without his help I wouldn't have the processed the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
4 out of 5 starssales Rating

Great sales team

by Bobbymack10 on 06/25/2018

I am thoroughly impressed with the sales team at Heritage Mazda Catonsville. Patrice was very professional and a pleasure to work with. I would highly recommend Heritage Mazda to friends/family

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent service by Patrice

by Saichaithanya on 06/23/2018

Patrice helped me alot in explaining everything and she is good lady with lot of patience and sweetness

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great staff and beautiful new location

by zoomkman on 06/06/2018

We were looking at the CX-5, but the car did not end up working for our situation. Regardless, I had to leave this review because we were treated so well by the staff, especially our sales associate, Bradlee. I would definitely recommend this location to anyone buying a Mazda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

2018 CX5

by catbarf on 06/01/2018

Just love the new facility....sales reps were very accommodating and helplful. This is why I keep going back to Heritage Mazda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Mazda CX5 - Patrice Clark

by ebasmajian on 05/31/2018

Below is a description of my experience at Heritage Mazda Catonsville while leasing a CX-5 Grand Touring with Patrice Clark. No-pressure, didn't feel rushed Trustworthy She listened to me Quick and painless — the dealership made the process easy Quick and clear communication No games Final price was exactly as negotiated (no last-minute surprises) Professional and polite Attentive to customer's needs She went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Honest & Reputable Dealership. Tosh is Terrific Salesperson.

by Lloyd18 on 04/30/2018

I have dealt with Heritage Mazda for many years and multiple vehicles. They are always fair and friendly and make an effort to always treat customers right from sales to service. I bought another Mazda this week. The whole process went great because I had a great sales person. Tosh Gray made sure everything went great. A big help finding the right car and getting a great deal.. When you're ready to shop Mazda, be sure to ask for Tosh at the Catonsville store. It will be a pleasure to do business.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starssales Rating

Great first car buying experience for my 18 yr old daughter

by WLH2017 on 09/01/2017

We found a car online and inquired about the car that had just been traded in a few days ago. The car was in the process of being inspected, however, Lolo said it was okay for us to come in to take a visual look at the car. On Friday, we met with Rafael who showed us the car and listened to the 'wish list' we had for my daughter's first car. Rafael was attentive, made good recommendations and make the buying experience seemless. We were able to pick up the vehicle the following Monday and now my daughter is a 'happy camper' and no longer needs to borrow my car. The sales process and service were great from the moment we stepped inside the dealership until well after we drove off the lot. We also received a follow-up phone call from Lolo. Overall, this was the best car buying experience that I've had and I have purchased vehicles from various dealerships over the past 30 years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
1 out of 5 starssales Rating

unprofessional people

by sportster123 on 07/02/2016

I rarely write reviews but I forced myself to write about these people.I visited the dealership for a test drive. I entered showroom and looking around if someone could assist me. I almost waited 20 min but no one ever tried to talk with me. Then I myself interrupted a salesman and asked for the test drive, he said to wait and thats it. 10 more min passed but no one came up. I just walked out. Honestly these are the most unprofessional people I've ever seen. There is no front desk or nothing. No one to wish. Some of the people(may be managers) sitting in the cabins,had eye contact with me but no one cared about me, though I was waiting. Its just like a small auction place but not like a mazda dealer

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

Bought a Mazda 6 manual

by Kreisel on 06/08/2015

I purchased a manual Mazda6 from Julian Barnes. Started off great. I had been dealing with him for a while, plus I could nor forget his name due to the amount of Voicemalis he left on my home phone, but he persistence, so I finally decided to hed out that way. I met with Julian late one night right before they close to drive a Mazda3 and instead of rushing me, he still took me on a timely route to get a true feel. I liked him from that point on. 2 weeks later. I brought my wife with me, but not to buy a Mazda3. Instead we decided on a Mazda6. Purchased the car, but it came from another dealership and had chips in the paint, but all in all Julian said he would take care of it and that he did. I was impressed by him and his service staff. My wife told him that we had 2 kids and will be needing cars in the near future, so dont quit the car business anytime soon. I recommend Julian because he gets it done. When you go to Russel Mazda in Catonsville. Ask for Julian

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

CX-5 Lease lover buyer

by DreaGirl on 06/08/2015

Name is Andrea. Met with Julian and CJ regarding a CX-5. Julian was able to talk me into a lease, saying that I could get more car for less of a payment. Julian and Cj were great even though I only dealt with CJ over the phone and most of my time with Julian in person. If you are truly looking for a nice salesman with a no pressure attitude. Ask for Julian when you go to Russel

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Lov'n My CX-5

by CX_5_Lover on 12/17/2014

On November 19, 2014, after two months of considering and test driving the CX-5, I finally made my purchase. Julian Barnes was awesome and treated me wonderfully. He was honest and straight forth about the car I was considering and even found and picked up the car I wanted from another dealership--twice! The first time, there was a long period between him getting the car and my return so the first had to be released and sold but he got another and the second one was even better! The first didn't have the bells and whistles that I truly wanted and I was excited but not overjoyed. When I returned and saw that he had found the same model and color that I wanted with all-wheel drive and the moon roof I wanted, I was stoked! So happy to have been blessed to have this young man as my sales consultant. The purchase process was long like I remember from previous vehicles I've bought elsewhere but it was so worth it. Definitely ask for Julian when you visit Russel Mazda in Catonsville!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Bought a CX-5

by mazdaowner_cx5 on 11/01/2014

My CX-7 wet the bed after six years so i was not very happy at all. Eric(Service) and James(Mechanic) explained the situation and the repair bill was going to exceed the value of the car. i started looking at Mazda and met Julian in sales. He answered all my questions and the experience was good. I did some homework and test drove and/or looked at honda , toyota, acura, hyndai. Mazda had the best value, looks, drive of these competitors. the toyota rav4 was pretty bland, acuras rdx was a shinier crv and the hondas were the closest. we went with the cx5. Julian and his boss Sean were nice to deal with and the price i received for my tradein and the price of the car exceeded kbbs fair value pricing so the decision was made

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

Don't Honor Internet Price Quotes

by John_In_MD on 10/02/2014

Russel Mazda quoted me a great price via email on a new Mazda Miata. I took a test drive and when I started the paperwork they came back with a price that was $3,000 more than the quoted price. The salesman and sales manager then did a song and dance indicating the price quote I received via email included all possible incentives - this was not spelled out in the price quote. I have done many internet deals and this is the first time a dealer has pulled this trick. Don't bother with them if you have to drive very far to visit their dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
about our dealership

Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!