Heritage Mazda Catonsville
Back to Sales Reviews
Dealership Sales Review
sales Rating
All Good Except for Finance Manager Adam
Written byon 12/03/2020
Great Car, fair price, very clean, good salesman. But don't you dare tell FM Adam you decline add-on warranty and don't want to sit still for his ten minute spiel on all the coverages and advantages of their BS warranty. Adam will explode, refuse to work further, abandon you in his office, and announce he is fetching someone else to finish his job. [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Showing 1 comment
Sort by:
Heritage Mazda Catonsville on 12/07/2020
Dealer Response
Thank you for sharing your feedback about your experience at Heritage Mazda Catonsville. We value all of our customers’ input and greatly appreciate your business. We sincerely apologize for the issues that occurred in our Finance Department, as this is not our way of doing business at any of our Heritage stores. We have reviewed your comments with our management team and staff to ensure this does not happen to another customer moving forward. We also appreciate you taking the time to speak with our General Manager, Mike McGuire, regarding the situation and were glad to immediately address your concerns in-stores. As discussed, if you have any further questions or future vehicle needs, Mike would be more than happy to help. He can be contact at mmcguire@mileone.com or 410.818.1182. Again, thank you for your feedback and valued business.
Report