Koons Ford Baltimore
Customer Reviews of Koons Ford Baltimore
Review type:
Keith Schopman is a great salesperson at Koons Ford Baltimore
by Abdel on 04/11/2025I recently purchased a new Ford vehicle, a 2025 F-250 Super Duty Lariat, from Koons Ford Baltimore. According to my father, who handled the purchase process, Mr. Keith Schopman, a Certified Licensed Sales Consultant at Koons Ford Baltimore,… is one of the salespeople with whom he's had the best car-buying experience in his life. Now retired, my father has purchased about ten cars in his lifetime. Keith's interpersonal skills and communication skills make you want to buy from him. He knows how to put the buyer at ease, establishing a comfortable and trusting relationship. He has listened to our needs actively throughout, demonstrated his knowledge of the product. He uses a genuine, non-pushy approach to guide his customer toward a positive memorable car-buying experience. I can attest to this, as I witnessed his exceptional competence when I came to Koons Ford Baltimore to make the payment and sign the purchase documents. He put us, as well as my younger brother, who was with me at Koons, at ease. He let him test drive the car, just as he did with my father. Keith is also an excellent problem-solver. During and after the purchase, Keith does his best to find a solution to every problem the buyer presents. With a great sense of empathy, he knows how to adapt to all situations. Ms. Cheniqua Lee, internet relations managers at Koons Ford Baltimore, who remotely arranged the meeting between my father and Keith, is one of the very attentive persons that we came across with among the staff members of Koons. Their finance manager was also very respectful and friendly. Overall, Koons Ford Baltimore offers a friendly environment.New 2025 Ford F150
by CJ on 03/19/2025updated 03/27/2025If you're in the market for a new car and looking for someone who truly cares about your experience, then I can't recommend Hezikiah Washington at Koons Ford Baltimore enough! From the moment I stepped onto the lot, I was greeted with a… professional, friendly approach. Overall, my experience with Hezikiah was nothing short of fantastic!Thank you for sharing your fantastic experience with Hezikiah at Koons Baltimore Ford! We're delighted to hear that his professional and friendly approach made such a positive impact. Enjoy your new car, and we appreciate the recommendation!
New Ford F-150
by CJ on 03/19/2025If you're in the market for a new car and looking for someone who truly cares about your experience, then I can't recommend Hezikiah Washington at Koons Ford Baltimore enough! From the moment I stepped onto the lot, I was greeted with a… professional, friendly approach. Overall, my experience with Hezikiah was nothing short of fantastic!We're delighted to hear that Hezikiah provided you with such a fantastic experience at Koons Baltimore Ford! Our team is dedicated to making your car-buying journey as enjoyable and seamless as possible. Thank you for the recommendation, and enjoy your new ride!
Koons Ford Baltimore- The BEST
by Wayne S on 12/26/2024Koons Ford of Baltimore is amazing! I've recently purchased my 3rd new vehicle from this dealership. I also only ever take my vehicles here to be serviced. -Sales Manager Will and General Sales Manager Mark are both awesome. They are… attentive and value customer feedback. -Kristen the Finance Manager is very friendly, warm and helped me explore/pick the best finance options for my vehicle. -Service Advisor Jay is has always done an amazing job any time I bring my vehicles in for any minor/major service. I am definitely a Koons Ford of Baltimore customer for life.Wayne, thank you for your continued trust in Koons Baltimore Ford! We're delighted to hear that Will, Mark, Kristen, and Jay have consistently provided excellent service. We look forward to serving you again in the future!
Best Damn Ford Dealership!!!!
by Brian Hearns on 12/24/2024I love shopping and purchasing my Ford vehicles from Koons Ford of Baltimore. I always have the best damn duo team (Serdal & Kristen) to help me and my family with selecting and financing my vehicles. The two of them makes purchasing a Ford… vehicle so easy and without frustration. I can’t thank the two of them enough and I look forward to seeing them on my next purchase.Brian, we're delighted to hear that Serdal and Kristen made your experience at Koons Baltimore Ford so seamless! Thank you for trusting us with your vehicle needs. We look forward to assisting you again in the future!
In out done.
by Kyle on 11/25/2024updated 12/03/2024Worked with Kirby at Koons on a new truck purchase. Overall had a great experience. He was knowledgeable, matter-of-fact, and clear throughout all phases of the car buying process. Would recommend to others. Thanks, Kirby!Kyle, we're delighted to hear that Kirby provided you with a great experience at Koons Baltimore Ford. Thank you for recommending us and sharing your positive feedback! Enjoy the new truck!
Great location and excellent service
by Goron02 on 12/02/2024Exceptional customer service ! Ray McLaughlin made the process so simple and explained details perfectly.We're delighted to hear that Ray made your experience at Koons Baltimore Ford exceptional and straightforward. Thank you for the great feedback!
In, out, done.
by Kyle on 11/25/2024Worked with Kirby at Koons and had an overall good experience on a new truck buy. He was knowledgeable, matter-of-fact, and clear throughout the whole process. Would recommend him to others for their car buying needs.Kyle, we're delighted to hear that Kirby provided you with a great experience at Koons Baltimore Ford. Thank you for recommending him and trusting us with your new truck purchase!
Norman The best
by Jerome Laster on 10/08/2024I must say that Norman was the best he helped me through the whole deal. He thought about me as a person before the business of the car. A very well pleasant person that helps you with everything walk me through the paperwork and all to… make sure that your comfortable with what you're doing. And I'm thinking about the commission that he will make Norman I must say you're the best.Jerome, we're delighted to hear that Norman provided such thoughtful and personalized service at Koons Baltimore Ford. Your kind words mean a lot to us, and we'll be sure to share them with him! Enjoy your new car!
Koons Ford works with you!
by MC on 10/03/2024Koons Ford works with you to get you the deal you want! Jarrett my salesman was very patient, just a great all around experience.We're delighted to hear that Jarrett and the Koons Baltimore Ford team provided you with a great experience! Thank you for sharing your positive feedback, and enjoy your new vehicle!
Good
Satisfied Customer
by Customer on 09/07/2024My salesman, Ray M., was helpful and knowledgeable.Thanks for choosing to do business with Ray at Koons Baltimore Ford! We appreciate your support and look forward to serving you again in the future. Enjoy the ride!
Great service
by cjpm123 on 08/12/2024Cai was very attentive and responsive when I asked any questions. I highly recommend him.Your recommendation means a lot to us! Thank you for choosing Koons Baltimore Ford.
Best car buying experience in my lifetime
by Mike M on 08/07/2024Jimmy checked in on me at the start and let me stroll the lot unattended until I was ready to talk. I appreciated his low pressure approach. He was knowledgeable and helpful when needed.Mike, we're glad to hear that Jimmy's approach made your experience at Koons Baltimore Ford enjoyable. Thanks for sharing your positive feedback!
Summer 2024 with a new car
by DB on 08/02/2024Ahmed was great ! He made this process expedient and efficient. I felt welcomedWe are thrilled that you had a positive experience with Ahmed and the team! Thank you from all of us at Koons Baltimore Ford.
No pressure. Good experience
by Baltimore Customer on 07/16/2024Michael did a great job. Made us feel very comfortable and not pressured. He definitely made the difference between us looking and buying. Gave us space when we needed to talk and was available when we had questions. The rest of the team… was great as well. Overall very good experience. Look forward to our future relationship with your team!!!Thank you for sharing your experience! We're glad Michael and the rest of our Koons Baltimore Ford team made you feel comfortable and supported throughout the process. We look forward to continuing our relationship with you!
Frank and the team at Koons Ford were exceptional
by Wesley Rollins on 06/24/2023Frank was a pleasure to work with when buying my new truck. He was extremely responsive, easy to work with, and went above and beyond in all aspects of the sale. The credit/financing department was also top notch. All-around positive… experience at Koons Ford Baltimore, and I’d recommend them to anyone looking for a new Ford vehicle.Wesley, thank you so much for the positive review! We're glad to hear that Frank provided excellent service during your truck purchase. We appreciate your recommendation and hope you enjoy your new Ford vehicle. Drive safely and have a great day!
Bent over backwards!
by Ben W on 05/23/2023Tom, Ammar and Tushar went out of their way to answer all my questions. The were patient and worked with me on my personal situation. They made the customer the priority!Ben, it brings us joy to read such positive feedback about Tom, Ammar, and Tushar! We always strive to provide excellent customer service here at Koons Baltimore Ford. Thank you for your kind words and for choosing us!
Great Sales Experience
by Bob on 11/24/2020I wanted to give a big thanks to our salesman Robert Young at Koons Ford of Baltimore. He was a pleasure to work with and he went out of his way to ensure every request we had was adhered too. His personal attention and his polite demeaner… is why we'll be back again in the future. Go see Robert as he will make sure your buying experience is the right one!Bob - Customer satisfaction is our highest priority so we are delighted to hear about your recent purchasing experience. It's wonderful that Robert ensured that all of your requests were met. Thank you for your business!
Jeff (Salesmen) F250 1/10/19
by Rohlfing on 01/11/2019Jeff was very honest from the start and keep good lines of communication.2014 BMW 535i
by Tlaw193 on 01/01/2019I just returned home from a long, but great day at Koons Ford Baltimore. I went in looking to buy a 2015 Jaguar XF, but after the test drive it was decided it wasnât the car for me. My salesman Pete D and the manager Mark worked with me… and together we found a BMW 535i that fit the bill perfectly. While it was being finished in the service area being inspected, Matt in finance worked on the âdealâ. At first the numbers did t work for me but management stepped up and pretty soon I had a deal I liked and a spectacular new-to-me BMW. I canât praise these guys enough and the hard work and hours they put in to make a deal for me. No matter where youâre located, if you are in the market for a beautiful new or used car head to Koons Ford Baltimore.Excellent customer service
by Mmiguy101 on 05/27/2017Hey everyone i just purchased a 2016 ford fusion for 14,000. Its turbo charged and only has 25,000 miles on it. Keith was my sales guy and was one of the best and most professional non pushy sales guys ive ever dealt with. I came up to… this dealership 3 different times before finally buying tonight. They allowed me to take the car home the first time to see if i really wanted it and all. All i can say is if your looking to buy see keith at koons ford of baltimore. Im looking at using this car for uber and lyft also. Ill be back in when i need another one guaranteed!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Spanish
Abdel, we're delighted to hear about your positive experience with Keith and the team at Koons Baltimore Ford. It's wonderful that they made such a lasting impression on you and your family during the purchase of your new F-250 Super Duty Lariat. Thank you for sharing this detailed feedback!
by Koons Baltimore Ford on 04/14/2025