Customer Reviews of Ross Downing Buick GMC
Review type:
Jay did amazing servicing
2016 GMC Sierra Denali 2500
by LanceHarris on 11/01/2015updated 11/17/2015Good experience and great people. Couldn't be happier with my new truck. Very professional team at Ross downing that puts the customer first.Lance, we love hearing from our customer so thank you for taking the time write this glowing feedback. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Jason Walter - jwalter@rossdowning.com
This Dealership Knows How to Please
by Sunrobbed on 11/15/2015In the past, purchasing a car has usually been a stressful experience. Not this time. John Dudek picked up from my USAA web site search that I was searching for a Lacrosse. He called to say he had good news, having on the floor, a… Lacrosse meeting my search criteria for options/packages. I drove over the next day during some extremely stormy weather. John was courteous, knowledgeable, professional and a pleasure to work with! There were no high pressure, arm twisting tactics. Since it was near closing with bad weather continuing, I was assured my name was on the car until we could get back the next day. In addition to being equipped the way I wanted, there was some unexpectedly good discounts, and advertised Black Friday specials. I drove home in a fantastic car, and not stresed, while spending much less than expected. If you like "red carpet" treatment, this dealership delivers!Robert, thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that John's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Best regards, Jason Walter - jwalter@rossdowning.com
Customer interest
by Janice2015 on 11/06/2015It was a Great experience I would recommend to other customers I hope to come back in the near future ..We appreciate the time it took for you to leave us this wonderful feedback! We strive to provide our guests with a great experience and were glad to know that you were able to perceive that. Thank you for your recommendation and if there is anything more that we can do please come back and see us again. Take care! Best regards, Jason Walter - jwalter@rossdowning.com
2016 GMC Canyon
by ChristopherDHS on 08/29/2015updated 10/26/2015Mike at Chevy, and mike at GMC were the two guys who went above and beyond for me. Felt like I had the red carpet rolled out for me. I built a 2016 canyon around may and filled out the paperwork on my birthday in August.Car
by Brittanyculler on 09/15/2015Bre was awesome! She was very informative and made sure I got what I wanted for the right price .Hi and thank you for this great review! We're excited to hear that Bre took care of you! She is a great asset and we appreciate all she does. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! Jason Walter - jwalter@rossdowning.com
Tim 0486
by Timgmc on 05/29/2015updated 06/08/2015I have purchased 4 new vehicles in the past at other dealers and by far this would be the best experience I have had purchasing a vehicle. Thanks to Jay Stricker and John DudekTim, thanks for writing this great review and congratulations on your new car! It's delightful to know that Jay and John made your car-buying experience by far the best you ever had. I'll be sure to pass along your compliments to them. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Jason Walter - jwalter@rossdowning.com
Best Car Buying Experience I have ever had!!!
by pourciaujohn on 05/28/2015updated 06/05/2015Amanda (Mandy) was great! I knew what I wanted and she made it happen same day! I have bought from other dealerships in the past and I will honestly say the treatment we received was top of the line! They made the car buying experience easy… and I will definitely shop there for future purchases!Thanks for writing this great review and congratulations on your new car! It's delightful to know that Amanda and our team made your car-buying experience an easy and enjoyable one. I'll be sure to pass along your compliments to them. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Jason Walter - jwalter@rossdowning.com
Mr. J. Lala
by Johnlalos86 on 05/27/2015updated 06/05/2015I wanted to order a new truck to my specifications. I went back and forth with many dealerships across the South. The computer sales guy Mike was able to offer me the best deal for ordering a new truck compared to all the other dealerships.… I am satisfied with how things went. Only problem I had was the third party shipping company took a while to deliver the truck.Thanks for the great review, John! Customer satisfaction is our top priority, and we're happy to hear that your car-buying experience with us was so positive! We appreciate your business and look forward to serving you again! Best regards, Jason Walter - jwalter@rossdowning.com
service on 2015 denali
by enrous68 on 06/02/2015Staff was very polite and professional. Completed service on my truck in a timely manner. I am extremely satisfied with Ross Downing.Thank you for taking the time to write this great review! We work very hard to ensure that each of our customers is 100% satisfied with the Ross Downing Buick GMC Cadillac experience, and I'm thrilled that your visit was so positive. We appreciate your business and look forward to working with you again! In the meantime, be sure to check us out on Facebook and Twitter for service specials and other fun stuff. Best regards, Jason Walter - jwalter@rossdowning.com
2015 Acadia purchase
by Jenagarner on 04/30/2015We had a wonderful experience! Every person we talked to treated us great, Rishaud was so kind to us and is still doing everything he can to please us, we will definitely be back in the future!Thank you for leaving us with this review, and for the compliments on behalf of Rishaud! We're so glad he took care of you, and made your car-buying experience a wonderful one! I hope that you are enjoying your new car! We appreciate your business and let us know if there's anything else that you need. Best regards, Jason Walter - jwalter@rossdowning.com
AWESOME DEALERSHIP
by nolaflotte on 03/04/2015updated 03/16/2015We were so pleased to come in and have the vehicle that we wanted to look at be there waiting for us. Michael Babin was great. It was great to have no pressure to buy something else that we didn't want. From the salesman to the guy doing… the financial paper was professional and honest. We will try to make Ross Downing our dealership from now on. Thanks to them.Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is magnificent to know that Michael was able to provide you with the pressure-free and knowledgeable service that Ross Downing Buick GMC Cadillac is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jason Walter - jwalter@rossdowning.com
Ross Downing Buick - Great Service and People!
by MichaelaHoyt on 02/28/2015updated 03/05/2015My initial visit was late one evening in a light drizzle. Kyle Bourgeois came out and helped me. I continued to work woth him throughout my search for the vehivle I was looking for. He showed me the Ross Downing website as well. I was able… to monitor that and was informed of a vehicle that would be arriving within a weeks time that was what I was looking for. It came in on a Monday and I bought it on Tuesday. Kyle did a fabulous job keeping me informed about new cars or others that might be what I was looking for. He also kept in touch via email regarding my interests. He was wonderful help.Thank you for choosing Ross Downing Buick GMC Cadillac for your automotive needs. I am glad that Kyle was very accommodating and helpful during your recent visit. We appreciate you for taking the time to share your story with everyone and we look forward to working with you again! Sincerely, Jason Walter jwalter@rossdowning.com
purchase of 2015 terrain
by donnaandwolf on 01/27/2015updated 02/06/2015Kenny was a very experienced sales person....Jimmy in finance was very open with any questions we had all were very helpful and friendly we would highly recommend Ross downing4th Vehicle Bought!
by dmatherne1 on 01/28/2015updated 02/06/2015The car buying experience is always great with Mike Grady. He had everything ready to roll for me! This is the 4th vehicle we buy with him and I won't ever go anywhere else! It's quick and easy!Sonic
by chew1038 on 01/15/2015The staff of Ross Downing are very knowledgeable, kind and friendly. They make you feel a part of the team....Thank you for sharing your kind opinion toward our dealership and staff. At Ross Downing Buick GMC Cadillac, we strive to offer efficient and friendly customer service. Let us know if you need further assistance. Have a nice day! Sincerely, Jason Walter - jwalter@rossdowning.com
Ross Downing Sales review
by dbbogey on 01/06/2015Excellent in all facets. Communication was great, quick respose and the deal was done. This should be twenty words now.Thank you, Jessica for the wonderful feedback. Your words mean so much to us here at Ross Downing Buick GMC Cadillac. We appreciate your business and we look forward to working with you again! Sincerely, Jason Walter - jwalter@rossdowning.com
Love this dealership!
by Ccread on 12/28/2014updated 01/06/2015I drove in from New Orleans to purchase specifically from your dealership based on other people's recommendations. I feel like I got the best deal and my expectations were not only met but exceeded!We are honored to hear that your visit with us exceeded your expectations! We have a wonderful team here at Ross Downing Buick GMC Cadillac, and we are happy to have been able to help you with your needs and treated you with the customer service we know you deserve. We sincerely appreciate your business. Be sure to visit our Facebook and Twitter pages for latest news, deals, and service specials. Sincerely, Jason Walter - jwalter@rossdowning.com
2015 GMC Denali
by enrous68 on 11/21/2014Amanda was very helpful and professional. I left with no concerns or questions about my new vehicle or any service requirements.Thank you for this great review. Amanda truly knows her stuff. We make sure that all of our employees are efficient and knowledgeable of their job, so no question or concern goes unanswered. I am glad to hear that she has been very helpful and accommodating with your needs. Feel free to come back and visit if you have any further needs. Sincerely, Jason Walter - jwalter@rossdowning.com
Truck service
by Babies on 10/01/2014updated 10/10/2014The staff is very information and very professional. They are always ready to answer my questions and explain what can or can't be done.Thank you for the wonderful review. We strive to make every customer feel informed and comfortable. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jason Walter - jwalter@rossdowning.com
Great buying experience
by JodiB_ on 09/25/2014updated 10/10/2014We had a very pleasant buying experience here. Rudy worked with us as best as he could and once we got to financing, Jimmy was very nice as well.Thank you so much for the fantastic feedback and high star rating! A quality shopping experience is one of our top priorities at Ross Downing Buick GMC Cadillac. We do everything we can to support our customers and we are glad to hear that Rudy and Jimmy were so helpful. If you need any further assistance, please let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Sincerely, Jason Walter - jwalter@rossdowning.com
Yukon XL Service
by RomonaC on 08/07/2014My husband took my vehicle in for maintenance service and was pleased with the service and the courteous staff in the service department.Romona, we appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Jason Walter jwalter@rossdowning.com
Chevrolet Silverado 1500
Ram 2500
Cadillac CT5
Cadillac Escalade ESV
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hi Adrianna, thank you for sharing your experience! We're glad to hear that Jay provided amazing service and ensured everything was good to go with your car. We appreciate your kind words and look forward to serving you again at Ross Downing Buick GMC!
by Monica Stuart on 10/13/2024