Manuel Gomez is a Superstar
Thank you Mr. Gomez for making the sale process as pain free as possible. I was in and out in a few hours, and Mr. Gomez was knowledgeable, kind, and patient every step of the way. He worked with me and the finance department to get me the best deal possible. Thanks Manuel for being such a superstar!
2015 Ford Focus
I have a 2015 Ford Focus that I purchased through Rusty Eck. Although the purchase of the vehicle was a good experience, the service and quality of the vehicle is well below par. I have the car in the shop for the second clutch in three years. I have owned vehicles for 40 years and have NEVER replaced more than one clutch in its life time. In fact want vehicles I have owned had ZERO replaced. Now I am on my second. Ford and Rusty Eck are fully aware of the issues with not only clutches on these models but transmissions. In fact there was a recent lawsuit. I have asked for this to be elevated to Ford for warranty consideration or customer appeasement to cover cost. I will pay for the repairs but I will not sweep this under the rug. I will elevate to the highest possible level and seek legal counsel. I have never spoken to a customer rep with so little regard for the customer, nor have I ever dealt with a dealership or any service facility that would not consider the circumstances and honor a warranty that is justified. Again TWO clutches in three years. And I was told by the service manager that "This was normal". Also the second service manager called me and said he would split the cost but today instead of $700 its going to be around $1100. I am not being unrealistic and thought Ford would stand up and take responsibility or Rusty Eck do the same. You have lost a customer for life. I would recommend reading "Customer for Life" by Mr. Sewell. He gets it.................I
Worst Car Dealership I've Ever Had the Misfortune to Buy from
Test drove a car, then proceeded to go through with a trade for one of Rusty Eck's vehicles on Feb. 12. We came to an agreement on my trade value and what I wanted fixed on my new car (new side-view mirror, new front grill, and new fog light cover- since they were all broken). I did paperwork work that night with an unpleasant financial person that rushed the entire process and gave me little to no option or say on my payments. I left that night without the vehicle I had just purchased because it still needed to go through inspection and detail. Fast forward one week, I did not receive my car until the following Saturday- 2/17, where the only visible work that had been done was simply a car wash. During the test drive it was obvious the front-end was misaligned and that apparently wasn't worth fixing on their end. One of the rear tires had a visible chunk missing from its side-wall, again, not enough to deem worthy of new tires. I drove it away (mistake on my end, I should not have left my previous car until all work was finished to my satisfaction), and now, on March 3rd, the work they promised to be done is still not done. Additionally, the day after driving off the lot, I was in need of a fill up (since apparently they don't give you a full tank of gas anymore), I went to the station and lo and behold the gas tank had a locking gas cap on it. I had to make another trip to the dealership to have them drill out the gas cap and left without any sort of compensation or gas. After much complaint and time spent on my end calling them, I finally received a call this past Monday, Feb. 26th, to bring my car in for the promised repairs but not until the following Monday, March 5th. At this point also, on the financial end of things, Rusty Eck still has not sent my lender a check to pay off my traded in car, and I am still being charged for it due to their lack of integrity, or simply laziness. I spent the better half of an afternoon going back and forth with my financial institution and Rusty Eck about the status of the check and from them, Rusty Eck, the same financial person that rushed me that night, I was told the bank must send a lien release before they send a check. This is completely absurd, because at no point in my several car purchases has this been the case, the dealer always has to send the check for payoff then they receive the lien release. My bank also confirmed this and that he had it backwards. Upon this information I called Rusty Eck again to talk to a manager and was told it would be taken care of, and that I would also receive a call back to confirm this, and yet again, nothing. I have been royally screwed on all aspects of this deal, and would not recommend this horrible dealership to anyone for any reason. They have been a nightmare to work with from the beginning.
Do not buy here I felt ripped off sold me 20000+ truck with one running bored broke, brakes need changed after a month and tires were maybe 25% tread had the vehicle for 60 days and already had a blow out plus the topper it came with was broke. They didn’t go over anything with me on the truck before sending me out with it then when I msg my sales guy now he just ignores me
Excellent Recall Service on Fiesta
I recently scheduled my 2011 Fiesta for factory recall service work to be done. We dropped the car off and received update on the status of the work to include expected completion time. The car was finished when we were told to expect and all in working order. Our Service Manager, Chris Fontes did a first class job in making this happen, he was courteous, professional and easy to work with. This is my second experience with Service work, and Chris, at Eck Ford, the first was exactly the same. I plan to buy another car from Eck Ford and look forward to more great service. Super job and Thanks!
Best car buying experience
After reading all the bad reviews about Rusty Eck I was hesitant on going to look at a car that I fell in love with on their website. After debating for a couple days, I decided screw it might as well just take a shot at it. As I entered the building it seemed like everybody around me was all smiles and that's when I met one of the best sales guys I have ever encountered. Lee was all about making sure the customer was taken care of. He went over and beyond to make sure he could find me the car I had been in love with since the new body style came out. When I found out I could get the 2017 for the same price I was ecstatic. In other words, if you want to get a great deal and a dealer that will actually keep you involved then go see Lee and the rest of the team at Rusty Eco Ford.
Unfortunate sales experience, disappointing after-sale care.
My wife and I visited Rusty Eck Ford with the intention of checking out their inventory. I was looking at a Subaru STI, and my wife is interested in a moving to a larger SUV, such as an Explorer. The salesman was agreeable and interesting, and everything was fine through test driving multiple cars. The sales experience turned negative very quickly. We asked for ballpark pricing on the Explorer and STI we'd been looking at. We were seated and given some bottled water, while they "figured out the pricing." When the salesman returned to the table, he brought a pair of Ford Motor Credit applications, one each for my wife and I, and then asked us with a straight face to fill them out "so they can figure out the pricing." We refused, and long story short, left after another forty-five minutes of waiting for the pricing. The sales manager came out of the office with the numbers (naturally) as we headed for the door. I gathered the pricing from him and we left. I discussed the pricing with the salesman via SMS, the practicality of the car with my wife, and the interest rates with my credit union. A few days later, everything came together and I went in an hour before close to fill out the paperwork. My salesman was off, but he came in anyway to shepherd the sale. There was another set of disagreements regarding the pricing, but as I had it in writing as an out-the-door price, they eventually worked it all out on their side. They took the car around to clean and service it and prepare it for me. Late in the evening, long after they closed, we finally finished and I went outside with two of the salesmen to do the delivery inspection. The car looked great, everything was perfect, except there was something hanging down under the engine compartment. The entire front splash guard was just hanging there, almost to the ground. The older salesman remarked on it, but we were long past the "we owe" section of the paperwork, where the dealership would have to put in things they are supposed to do. So I left. I researched the issue, and eventually took the car to the Subaru dealership to have it inspected. I accompanied them to the lift and got my first good look at the undercarriage. The splash guard which protects the engine and channels airflow in the compartment was hanging loose and had been damaged by contact with the road. It was missing all of the bolts which hold the part in place against the car. The service manager and technicians standing there with me mentioned the bolts have to be removed to change the oil filter, and it was likely left hanging during the last oil change. I paid $15.22 for replacement bolts from Subaru, then contacted the salesman at Rusty Eck Ford to mention this issue. I told him what Subaru had found, and mentioned that pieces were missing from the splash guard. He responded that since there was nothing in the "We Owe" section of the deal, there really is nothing they can do. Which of course, I understand. As he understands that we will find my wife's vehicle elsewhere. I have no intention of pursuing this, as I believe they should have made this right. But I do believe I can help others by sharing my experience.
Would not recommend
I purchased a car a couple of months ago from rusty eck. I was helped by brad and my initial sales experience was alright. After they had my money they were not so helpful. I purchased the car and it did not have floor mats. As part of the sale i was promised new floor mats. The car also had only its spare key meaning i had no way to lock/unlock it remotely. A few days following the sale i went back to drop off loan paperwork and was told again by the salesman he was waiting on the mats and another employee to access the key. A month later i had no word from the salesman and left him a message. He never called me back and two weeks later i walked into the dealership asking for him. A different salesman found him and instead of talking to me he stayed away and directed the other salesman to get me floor mats. 10 minutes later i ended up with floor mats for an older model of my car that didn't fit. not to mention they were extremely dirty and worn including cigarette burns on the passenger side mat. To top all of this off while I test drove the car the drivers side front tire had low pressure and I was assured several times it needed to be inflated and that was its only issue. 2 months later i have inflated the tire several times, even thought i was ensured the tire was fine it obviously has a leak/issue. Overall I am very dissatisfied with my experience at rusty eck.
2013 F-150 truck had check engine light on. Repair was made under warranty in a timely manner as promised
The service tech was very responsive and got the truck in as soon as possible. I love the truck, but I don't like having the service engine soon light come on twice in less than 36000 miles.
. Warranty brakes
My first appointment they sent me to the wrong place I went to the service center and the quick line since it was warranty the quick line couldn't do it and I could not get in so the next day I come in they handle it up quickly and most efficient I would suggest when people call to make an appointment they are told where to go
Nice atmoshere,courteous, clean facility
I have always had a fair and quick turn around as far as my time and vehicles well taken care of.
Marcus was extremely detailed in the information regarding the work done to my vehicle. I have taken my vehicles for service there since 2005 and have always experiences great service.
I had the oil changed in my 2013 Ford and they even sprayed it off. They did a great job.
Courteous and friendly staff
We had a regular oil change and had a recall fixed on our 2013 Explorer. Chris Fontez is the person that we prefer to work with when needing service. He knows us by name and is extremely polite and makes sure Ford meets our needs.
Oil change and headliner repair
Everything was done to my satisfaction and it was done on time as promised. I was very happy.
The service and body shops all ways do an outstabding job.
I had my car detailed by the body shop before the car went on display inside at blacktop Nationals. I have for the past two years had the car detailed at Rusty Eck Ford. The detailers in the body shop do a great job, the total car is ready for showing.
Quicklane @ Rusty Eck Ford ROCKS!!
My car was clean and service was done quickly and efficiently! Thank you for fixing my tire too!!
Auto body repairs and rental vehicle
All went well, had a very busy week getting this done and went off without any problems. The only thing is I am still waiting on enterprise rentals to refund my $50 deposit. As of 15 Jun 16, it still had not been refunded. I turned in the rental on 10 Jun 16, and was told it would take 24-48 hours before it would show up back into my account. Still waiting for this to happen.
I have a 2011 Ford Edge that I simply love. I have, since I purchased it had it in to quick lube for all my needs and for the service, they put the sticker in my windshield and I get in there before or soon after the expiration date. They always have my record there to advise me on what I need to have done. This time it was for a fluid flush. I like knowing before hand just how much it is going to be. I hate surprises. They have never let me down. Service is excellent!
No need to go anywhere else
No need to go anywhere else!! Greatest buying experience I've ever had!! We got what we wanted and for what we wanted to pay!! Matt Haskins the most honest car salesman to date!!! I will be going back