Andy Mohr Ford
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Customer Reviews of Andy Mohr Ford
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Got what I wanted and more!
by jringer on 10/26/2015I stopped by on a whim and wanted to check out leasing options on a new Ford Explorer. Doug greeted me and helped me pick out one with the options I wanted then introduced me to Dave Wilson who got me the deal I couldn't pass up! I was… given more for my trade in than expected and my lease payment is exactly where I wanted it to be!Andy Mohr Ford scammed me on a used car
by jerryinmo on 10/24/2015I bought a used car from Andy Mohr Ford online, mistakenly assuming they were credible. First off the truck, I noted that there were multiple undisclosed defects that required repair (not optional repairs, but necessary) that were obvious… and should have been disclosed. This was a sign of things to come a few minutes later. The car broke down within ten minutes of taking delivery, leaving me on the side of the road. After having it towed, a mechanic determined that It had a broken upper radiator hose tee, cracked coolant reservoir, hole in a coolant return hose, and worst of all, cracked cylinder wall. I contacted Kevin Boas, my salesperson at Andy Mohr Ford immediately...within hours of it being delivered to let him know what happened. At first, Kevin Boas was sympathetic and gave the impression that he would help resolve this. He asked me to keep him posted on it. Once the car was in the shop and the troubles were being discovered, he became unresponsive and ignored all my efforts to communicate with him (email, phone, text). I finally had to go to a manager to get help. But the manager told me what I already suspected: Andy Mohr Ford was going to do nothing to help me, hiding behind the "sold as-is" for used cars. I don't know if Andy Mohr Ford knew about the problems with this car before they sold it or not. It seems almost impossible that they didn't and given the undisclosed obvious problems, I tend to think they knew. This feels like a classic used car dealer pulling a classic used car scam. The end result was the same. The car literally didn't go ten miles. If I had driven off their used car lot in Plainfield, it wouldn't have made it out of town before blowing. Classic used car scam. I cannot recommend this dealer under any circumstances. But if you do decide to do business with an unscrupulous dealer, I strongly recommend you buy in person. They are not trustworthy at all. You'll want to take the car to an independent mechanic for inspection prior to buying. Otherwise, you risk being left holding the bag on a large driveway paperweight.Good customer service.
by RaySnyder50 on 08/19/2015updated 10/22/2015The salesman was very patient with us. Went and secured several keys. When we were ready to leave he suggested one other truck. It was the one we purchased.Great salesperson!!!
by 7717 on 08/13/2015updated 10/21/2015We had a Great salesperson!! It's all about how he never pressured us and let us decide between a couple of vehicles, he didn't try to hurry us on anything. We want Thank Moustapha very much for being our salesperson.Friendly service.
by Redsfan70 on 08/10/2015updated 10/20/2015Everything was smooth, and everyone was friendly and helpful.Excellent Service on New Car Purchase
by AOverton on 10/09/2015I purchased a 2015 Ford Escape. The staff was excellent and went the extra mile of the way to help me. I was extremely pleased and satisfied also impressed.Great attention, attitude, many choices, very helpful, great facility
by Lelinclio on 09/21/2015Love my Explorer. Never thought I could have another after my 02. This is 4wd Explorer #4 at our address so we MAY be satisfied with them. Love being able to be confident in going anywhere needed in Michigan winter. Bethany and Hannah… were great at making me comfortable with trading in another state.Great and extremely helpful service
by mikaylafirkins on 09/21/2015The staff was VERY helpful. I had 2 dealers help me (Dave Davis, Scott George) and I couldn't have gotten my 2014 mustang without all of their help. They didn't give up! Andy Mohr ford will forever be my go to place! Thank you so much!Andy Mohr Ford
by OzzyAshby on 09/19/2015The salesman, Moustapha, was very helpful and fun to work with. I can honestly say this is the first time I've actually enjoyed purchasing an auto.Great service
by Krsimps95 on 09/04/2015I purchased a 2015 Ford Fiesta. The staff was so courteous and caring. They really cared that I got a new car and made sure I was happy with it!Very Disappointed
by roadburner on 09/02/2015We drove nearly three hours to look at a CPO Ford. Unlike every other dealer I have ever dealt with, they do not include the cost of CPO certification in their advertised price(That pertinent information is buried in small print at the… bottom of their web page). The used car appraiser claimed to have found "scratches" on the rear bumper of our car-there were none-and used that as justification for decreasing the trade value by 25%. On top of all that they did not return our keys after the appraisal and parked our car out of sight(they did return our keys after we demanded them). We are still getting emails trying to get us to buy the car. No way would I ever consider buying a car from them.Great Experience
by Ace1030 on 08/24/2015I feel I had a very good experience. The sales rep that assisted me was a veteran which in turn helped me be more comfortable. Along with my normal day job, I am also a board member of a non-profit organization that assists veterans and… their families with emergency needs. I purchased a 2007 Ford Explorer Sport Trac. My grandson and I attended the customer appreciation night. When I pulled up, I was approached by another sales rep already interested in my trading in my truck. LOL I was in a bit of awe as this has never happened to me. Anyway, everyone that I ran into at your location was very nice and approachable. It was nice to have a few call recognize me and address me by name even though we had never been formally introduced. Good job on keeping your sale people in-tuned with all customers even though they are not their own.My experience
by Kage45 on 08/17/2015I purchased a 2015 ford fusion I love the car steve crossan did an excellent job working with me and Shannon did great making sure I was familiar with all the sync things with the vehicle steve was very nice and friendly he was also… very personable I am making sure I am name dropping him and the dealership to all my friends and familyGreat service and really patient
by Butta1973 on 08/16/2015The staff service was great, helpful in every way possible. The salesman was very knowledgeable and patient with me. Huge deal for me. I purchased an F-150 and it was my first one. Very pleased with the whole experience .Andy Mohr Ford, Truck Headquarters, USA
by CBROWNE357 on 08/12/2015Your salesman, Dave Davis, was very helpful and knowledgeable. I wanted a 5 liter V8, but got the F150 with a 2.7 liter, ecoboost engine, so now I have good power and great gas mileage.Very satisfied!
by Woodsy88 on 08/12/2015I purchased a 2007 Chevy Cobalt. The service was very satisfactory in my opinion, the staff were very helpful in doing everything they could to get me what I needed and assist with finance. I would recommend Andy Mohr in Plainfield to… anyone I know looking to purchase a vehicle.350 dually
by Carriageboy on 08/11/2015Excellent, I will recommend to friends. Custom bed from Knapheide took longer than I would have liked but not dealers fault.Excellent Experience!
by mitzi6459 on 08/11/2015My son loves his new F150 truck! The service and staff were wonderful, and LC Baker went above and beyond to make our buying experience a fantastic one! We will return to Andy Mohr for any car or truck needs that we have in the future. It… was nice to visit a dealership where we were helped and not hounded. Great job!Excellent Experience
by motodragon2009 on 08/07/2015Everything was great, the financing was tricky but that was my fault.Best car buying experience ever
by Tjwtjw on 07/29/2015updated 08/05/2015I had the best experience while purchasing my Ford Focus. From the time I walked in the door until I drove out of the parking lot in my brand new car I was treated with dignity and respect. The entire process was made so easy from beginning… to end, it was so stress-free. Unlike any car buying experience I've ever had before. I can't thank you all enough!!! I'll definitely be a repeat customer.Purchase Review
by Rooney33 on 07/22/2015updated 08/05/2015Rick Witman was my sales rep. at the Plainfield, IN location. He did a superb job helping me understand the leasing process and went above and beyond on mix ups that occured due to last minute changes on my side.
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