Andy Mohr Ford
Dealership Sales Review
I bought a used car from Andy Mohr Ford online, mistakenly assuming they were credible. First off the truck, I noted that there were multiple undisclosed defects that required repair (not optional repairs, but necessary) that were obvious and should have been disclosed. This was a sign of things to come a few minutes later. The car broke down within ten minutes of taking delivery, leaving me on the side of the road. After having it towed, a mechanic determined that It had a broken upper radiator hose tee, cracked coolant reservoir, hole in a coolant return hose, and worst of all, cracked cylinder wall. I contacted Kevin Boas, my salesperson at Andy Mohr Ford immediately...within hours of it being delivered to let him know what happened. At first, Kevin Boas was sympathetic and gave the impression that he would help resolve this. He asked me to keep him posted on it. Once the car was in the shop and the troubles were being discovered, he became unresponsive and ignored all my efforts to communicate with him (email, phone, text). I finally had to go to a manager to get help. But the manager told me what I already suspected: Andy Mohr Ford was going to do nothing to help me, hiding behind the "sold as-is" for used cars. I don't know if Andy Mohr Ford knew about the problems with this car before they sold it or not. It seems almost impossible that they didn't and given the undisclosed obvious problems, I tend to think they knew. This feels like a classic used car dealer pulling a classic used car scam. The end result was the same. The car literally didn't go ten miles. If I had driven off their used car lot in Plainfield, it wouldn't have made it out of town before blowing. Classic used car scam. I cannot recommend this dealer under any circumstances. But if you do decide to do business with an unscrupulous dealer, I strongly recommend you buy in person. They are not trustworthy at all. You'll want to take the car to an independent mechanic for inspection prior to buying. Otherwise, you risk being left holding the bag on a large driveway paperweight.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No