Ray Skillman Chevrolet
Customer Reviews of Ray Skillman Chevrolet
Review type:
Fast and Efficient
Mr
by Donald71 on 12/28/2024Al work was done in a timely manner had 150,000 mile service done. Brakes, transmission flash radiator flush oil change in transfer case and differentials . Ask to have oil changed at same time they reset the dash indicator drove for a week… and add oil indicator comes on checked out low oil looked at service report no oil change on it.Thank you for sharing your experience with us. I appreciate your feedback regarding the services you had done at Ray Skillman Chevrolet. It’s important to us that our customers receive thorough and complete service. I encourage you to reach out to us directly so we can address your oil change concern and ensure everything is resolved. Thank you for choosing Ray Skillman Chevrolet! Sincerely, The Ray Skillman Chevrolet Team
Fast and friendly
by Douglas on 11/26/2024updated 12/03/2024Every time I go there they are fast and friendlyThank you for your wonderful review! We truly appreciate your kind words about the fast and friendly service at Ray Skillman Chevrolet. We strive to provide the best experience for our customers, and we look forward to welcoming you back on your next visit! Sincerely, The Ray Skillman Chevrolet Team
Brake Control Install
by Hunter78 on 07/10/2024My son needed a brake control installed in his Silverado. I knew I only had to make one call. I called Rien H in service and that’s all it took. Excellent service and support from the Ray Skillman Service Department.Thank you for the 5-star review, Hunter! We are thrilled to hear about the excellent service and support provided by Rien in our Service Department at Ray Skillman Chevrolet. We appreciate your trust in us for installing the brake control in your son's Silverado. We look forward to assisting you and your family with any future car needs! Sincerely, The Ray Skillman Chevrolet Team
Fast and Efficient
by Elizabeth on 06/14/2024I was in and out in an hourThank you for choosing Ray Skillman Chevrolet, Elizabeth! We are thrilled to hear that you had a quick and efficient experience with us. Our team appreciates your positive review and we look forward to serving you again in the future. Thank you for sharing your experience! Sincerely, The Ray Skillman Chevrolet Team
Red traverse rs
by Traverse rs on 05/29/2024I didn’t even plan on buying a vehicle when I went into Ray Skillman the day I did. I went to look and test drive a vehicle that I had been interested in but not entirely sold on. I drove the traverse, loved it, they worked with me every… step of the way, I have absolutely no complaints about this dealership. I would recommend this dealership.Thank you for sharing your experience with us! We are thrilled to hear that you had a positive experience at Ray Skillman Chevrolet while test driving the Traverse. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Ray Skillman Chevrolet Team
Unprofessional
by charles on 09/13/2023Service to customer was rude and argumentative Unprofessional dealership Serviced car and gave back to me with grease all over door and handles When I questioned about it I got attitude Service person who took my payment was rude alsoThank you for taking the time to provide our dealership with feedback about your experience, Charles. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Ray Skillman Chevrolet Team
Not Able to Use Balance of GM Card Earnings
by I'm Upset on 06/15/2023My dealership allowed me to use the entire balance of my GM Card earnings when I purchased my new car last week. This week they called and said that I was only authorized to use $1,000.00 so I either needed to refinance the difference or… pay the difference.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Ray Skillman Chevrolet Team
Dont waste your time
by Doug on 11/14/2020After multi times texting took trade in and got numbers. Told bank oked but needed trade plus $1500 i said trade worth more they then coughed up $1000 more. Then they wanted more personal information for bank hummm i thought they said bank… oked loan . I gave them more information it scared me to give out more. They came back and said bank oked (AGAIN) but needed $500 plus trade. Sales manager dry and rude pushy to get the down payment. Igave in and said ok to putting $500 more down gee they came back and said bank needed more income WHAT they said i was approved 2 times did someone lie to me what a game. Read the BBB reviews before wasting your time . They are like dealing with a vending machine cold,put your money in or move on. Terrible customer treatmentDoug, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, The Ray Skillman Chevrolet Team
Ray Skillman service
by Mark Smith on 07/03/2019updated 07/08/2019It was great! Friendly people fast turnaround and complete2016 Malibu passenger side mirror replacement.
by BoilerMan on 12/24/2018J. Scott is the best & is great to work with!Thank you for the great feedback! J. Scott is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Ray Skillman Chevrolet Team
Replaced dash and door handle / fixed leak
by Happy14 on 12/12/2018updated 12/21/2018The parts were expensive but it looks good. The only complaint is that the water marks in ceiling of vehicle from leak did not get cleaned/removed as promised. Everything else was perfect! They even pulled up driver side carpet and dried… it out due to the water accumulated from leak. He even worked with the price and reduced the cost by over $500. Thank you!!!!Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Ray Skillman Chevrolet Team
Customer
by Unsatisfied on 10/31/2018updated 11/08/2018Horrible. Made an appointment over the phone and gave details on what I needed. When I got there no one bothered to look up my appointment and just kept pushing an oil change in me which I eventually agreed to even though I didn't need it… because they wouldn't talk about anything else. They didn't ever give me a time frame for having service completed or a quote for the work they were able to do until it was done. Only gave me a quote for part of it because they didn't have the parts in stock and would have to special order them. They didn't bother to check my brakes like I asked and spent over 3 hours changing the oil which, again, I didn't even need done. Will not be returning to this service center.Owner
by colby22 on 11/02/2018Took my 2014 Cruze in because there was a problem with the charging system. A new negative cable was installed. A week later the car again wouldn’t start and is giving codes to service the charging system. I had a similar situation at this… dealership with my 2015 Silverado where the couldn’t find a charging system problem. I took it to an independent garage and had to replace the battery out of my pocket and the problem was solved.Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact me at your earliest convenience. I'd like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Jonathan Skillman, GM (317) 300-2006
Exemplary Service Department
by B.A. King on 09/06/2018I love RaySkillman’s Service Department! There is absolutely no reason for me to go anywhere else. I am treated with the upmost respect. Jay Scott has been my Service Advisor for years. I have the highest confidence in him and trust that he… will take care of my needs to keep me safe in my vehicle.Thank you for the wonderful review! It is great to know that Jay's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jonathan Skillman, GM (317) 300-2006
2017 Silverado
by ROBERT SIROIS on 05/04/2018updated 05/10/2018The saleman and the rest of the team are very nice and accommodating. They really help us with the purchase.Took care of Everything!
by Danx1074972145 on 09/18/2017Excellent! Took care of everything! Even picked up there was a recall on my truck to do, before I remembered about it and went back to tell them. Always well done work, friendly and helpful!Very smooth process, quick price agreement, very very polite staff.
by CarPerson on 02/16/2017Very smooth process, quick price agreement, very very polite staff. Braden Rayman did a first class job in helping me get the car I wanted. No hidden "gotchas" in the financial transaction. Lots of follow up communications.A great car buying experience!
by CSchrieber on 11/18/2015Everyone that worked with me was extremely friendly, professional, informative and helpful. It was great experience and I was able to purchase the vehicle I wanted.Repair of my Mazda at a Chevy dealership
by Indyjoe59 on 09/13/2015Yes, the title of the review is correct. My beloved Mazda Protégé started overheating on the way home from work. The dealership that has performed service since the car was new was not going to be an option under the situation. The… Skillman Service team has performed maintenance and repairs on my Yukon for years with excellent results. I figured that I would stop by and see if they could help in my emergency situation. What followed was customer service to the highest degree. Kevin Dilks the service advisor explained that he could not look at the car that evening but could the following morning. Kevin then offered a courtesy car while the Protégé was being diagnosed at no charge. Needless to say, I was extremely grateful with that suggestion. That did resolve my immediate transportation need and would have been pleased with anything that was provided. I sure did not expect a 2015 Chevy Cruze with under 1000 miles. Please keep in mind this is a 13 year old Mazda being serviced at a Chevy dealership. Upon the initial inspection the service technician could not repeat the overheating issue. Both he and Kevin were not comfortable with returning the car to me and requested additional time to see if the problem would return later in the day. Kevin instructed me to continue driving the courtesy car until they were sure what the issue was and what would be required to complete the repair. Later in the afternoon it was confirmed the issue was a sticking thermostat. I suspected that was the problem and had done some research on my own to estimate the repair cost. The estimate and ultimate charge was right in the middle of the low and high figures on the internet. So, let's recap a bit. I was provided a car at no charge, both the service tech and the service advisor were adamant the repair be completed correctly and this all came at a repair cost in line with the national average. Quite clearly, customer service is number one in Ray Skillman's business model. I will go out of my way to support this business because they went out of their way to support me. Sincerely, Joe Riley
Thank you for choosing Ray Skillman Chevrolet, Elizabeth! We are thrilled to hear that you had a quick and efficient experience with us. Our team appreciates your positive review and we look forward to serving you again in the future. Thank you for sharing your experience! Sincerely, The Ray Skillman Chevrolet Team
by Ray Skillman Chevrolet on 06/17/2024