Customer Reviews of Napleton Hyundai of Carmel
Review type:
Stay far Away!
by Ms on 01/23/2025Pedro, the sale rep was the only positive thing about this place. This place is Toxic! From the Sales manager to the finance rep that we worked with, they were all disrespectful, defensive when asked questions and always out to get… us. Again, do not go here unless you absolutely know what you're doing. Spend an extra grand and go someplace that's not trying to pull one over you every moment you are there.Service Dept Broke my Car
by Jimmy Worrell on 01/03/2025updated 01/13/2025Service department is incompetent, they will break your car diagnosing it because they don't know what they're doing. - Told by Napleton that it would be $9,000 to replace a wire harness "ruined by corrosion" - Got it fixed for $400 -… Mechanic that repaired it laughed saying, "they ruined these wires probing to figure out what was wrong with them" I live less than a 4 minute walk from Napleton, it's super convenient for me, but it's just not worth it. If you read nothing else on the internet, just know this: save yourself the hassle [non-permissible content removed].Hi Jimmy, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (317) 848-4200 when you have a chance. Thank you, and we look forward to hearing from you.
Do not trust these people they are [non-permissible content removed]
by Nick E on 07/23/2024Avoid this dealership, they are [non-permissible content removed] and negotiate in bad faith. Our salesperson Donntez originally told us he could get the car we were looking for from another dealer and we agreed on a price. Once we signed… the paperwork to start a credit application he told us he did not actually have confirmation that he could get that car, and it turned out they could not. Thankfully they got another one in and we moved forward with that one which was to be delivered in a few days. Went in to finish the financing paperwork and right before we went to sign the loan application they told us "sorry we have to raise the price $500". We only agreed to purchase the vehicle here because they beat the price of another dealership. Jacob the "manager" (not listed as one on the website) came out and talked to us with one of the worst and rudest attitudes I have experienced in sales and basically told us they would not honor the price we agreed to or do anything to make it right and everyone just blamed it on the GM who we never got to talk to. The day after all of this I look on the website and see the vehicle we are purchasing, same VIN, listed for a price lower than what we agreed to even though they told us they could not do the price we originally agreed to. Moral of the story is that this is a shady dealer looking for ways to screw over their customers and do not care about them, just making money for the GM. Definitely will not be purchasing another car from here or taking my new car here for servicing.Hi Nick, thank you for bringing this to our attention. We are sorry to hear about your experience and take these allegations seriously. Our aim is to provide transparent and fair pricing, and we deeply regret that you feel this was not the case. We want to investigate this matter further to understand what went wrong and how we can improve our processes. Please contact me directly at 630-382-0339 or email ER@napleton.com. Your feedback is invaluable, and we want to ensure this does not happen again. Kind regards, Eduardo Rodriguez National CX Director
I would give them 0 Stars if I could.
by Steve J on 12/15/2023Do not buy a used vehicle from Napleton Hyundai of Carmel! I was ready to buy from them but fortunately had a pre-purchase inspection done by a mechanic I trust. This revealed needed repairs and damage. When I showed the inspection report… to Napelton, the used car manager's response was to claim the vehicle was already priced to reflect these defects, even though they had not been forthcoming about the defects prior to the inspection. So, they wasted my time and over a $100 of my money for the inspection, when I never would have had the inspection done, in the first place, had I known about the defects and that they wouldn't negotiate the price to reflect them.Hi Steve, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (317) 848-4200 and we will do our best to make this better. We hope to hear from you soon.
Service department
by Cjofaulkner on 10/07/2022I cannot say enough about Kevin Littlejohn. He was incredibly professional, timely and most importantly, KIND! He never made me feel silly for the questions I asked but was forthright and earnest when dealing with a major issue on my… vehicle. By far the best service manager I’ve dealt with.Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Proffesional and accommodating
by John Harvey on 06/30/2022updated 07/06/2022Quality selection of vehicles at reasonable prices. Paul is excellent to do business with.Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Paul’s the guy
by Joe O on 06/30/2022Paul and team were great. I was greeted as soon as I walked in, and they made the process of selling my car very easy at a fair price. Whether you’re buying or selling, go see Paul Picou at Napleton Hyundai.Hello Joe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Love my new car
by Jasmine on 06/24/2022This is my second car purchase thru Ms. Chrissy the Car Fairy. My last car was totaled out my insurance. Chrissy was kind and patient. It was almost easier the second time around, which never happens!! 10/10 highly recommended.Hi Jasmine, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mr.Terzo was very accommodating!
by Catherine on 07/23/2021I never felt pressured by Mr.Terzo, he was kind and helpful through the entire process.Crissy the car fairy 🧚
by MsYoland on 04/19/2021Best cars sell lady ever ! Pleasant to do business with. Asked for a suv with sunroof, low mileage, & low monthly payments and received all of that! I’m very happy with my purchase and working with CrissyHello, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
New purchase
by Djohnson on 01/06/2021Jarvion Franklin was Very helpful, very respectful, very professional.. informed me about all the warranties that the dealership had to offer. Met me at the door with friendly welcome.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We are happy Jarvion was able to help you out! Thank you again for choosing Napleton Hyundai of Carmel and we hope to see you again!
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We are happy Jarvion was able to help you out! Thank you again for choosing Napleton Hyundai of Carmel and we hope to see you again!
Deal complete
by Gina New on 01/01/2021Jarvion Franklin did an awesome job!! See him if you want to get a great car buying experience. He knew all the details on the car. Just make sure to ask about dealer add ons, wasn't expecting the $$$$ on a used car.Thank you so much for sharing your recent experience with us, Gina! We work hard to provide each of our clients with the best automotive experience and are happy Jarvion was able to hlep you out! We hope to see you again!
2018 Acura TLX
by scottnewusmc on 01/01/2021Just closed a deal with Jarvion Franklin tonight on a 2018 Acura Tlx. Great experience, great knowledge and attitude! Pleasure doing business with him! Highly recommended if you are in the market.Congratulations on your new car! It is great to hear Jarvion was knowledgeable and pleasant to work with. We hope to see you again! Thanks again for the recommendation, and have an amazing day!
So helpful
by AngieB7 on 01/01/2021Jarvion was so helpful in me buying a new car. He was knowledgeable and polite and answered all my questions! I’d recommend everyone to go in and ask for his help.We're glad to hear Jarvion took such great care of you! We hope we can continue to be of service to you down the road! Thanks again for the recommendation, and have an amazing day!
Jarvion is an excellent salesman.
by Lisa Moran on 12/30/2020Jarvion did a great job making car buying easy. He is very knowledgeable and personable.Thank you so much for sharing your recent experience with us, Lisa! We work hard to provide each of our clients with the best automotive experience! We are glad Jarvion was able to help you out and we hope to see you again!
friendly & knowledgeable
by redhotshorty on 08/20/2020The staff at Napleton was incredibly kind, knowledgeable & engaged when I was looking for a new Cartier had a great grasp of the technology in each model as well as the safety features!! Would definitely recommend them to my family &… friends!!Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
service review
by Cathy Huber on 07/30/2020Service department was very friendly and professional. Brian explained service and it was finished in a timely manner.See Ryan in service
by Sarah9291 on 01/15/2020Great service. Everyone is helpful. In and out in no timeHello, thank you so much for your review! We're always here with the same great service if anything else comes up. We hope to see you here again down the road!
My Kona purchase
by EpScott on 01/10/2020Tyler Schrum immediately welcomed me to the Napleton car lot. He was very helpful in bringing me the Kona that I was interested in purchasing. Once I made the decision, Mark Sidey took care of me with the details of the sale. Thank you… very much!Great purchasing experience!
by Lhalt12 on 10/26/2019Jonathan listened to what I was looking for and was super helpful in answering my questions!Congratulations on your new car! It is great to hear Jonathan was knowledgeable and pleasant to work with. We want all our customers to feel this way when leaving our dealership! We hope to see you again!
Janae Andrews
by Jake27! on 10/12/2019updated 10/18/2019Great experience Was great at point of sale. I know that her service is worth it’s weight in gold. Excited for my new Genesis!!!Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (317) 848-4200 when you have a chance. Thank you, and we look forward to hearing from you.
by Sue Tilly on 01/27/2025