Napleton Hyundai of Carmel
Dealership Sales Review
Avoid this dealership, they are [non-permissible content removed] and negotiate in bad faith. Our salesperson Donntez originally told us he could get the car we were looking for from another dealer and we agreed on a price. Once we signed the paperwork to start a credit application he told us he did not actually have confirmation that he could get that car, and it turned out they could not. Thankfully they got another one in and we moved forward with that one which was to be delivered in a few days. Went in to finish the financing paperwork and right before we went to sign the loan application they told us "sorry we have to raise the price $500". We only agreed to purchase the vehicle here because they beat the price of another dealership. Jacob the "manager" (not listed as one on the website) came out and talked to us with one of the worst and rudest attitudes I have experienced in sales and basically told us they would not honor the price we agreed to or do anything to make it right and everyone just blamed it on the GM who we never got to talk to. The day after all of this I look on the website and see the vehicle we are purchasing, same VIN, listed for a price lower than what we agreed to even though they told us they could not do the price we originally agreed to. Moral of the story is that this is a shady dealer looking for ways to screw over their customers and do not care about them, just making money for the GM. Definitely will not be purchasing another car from here or taking my new car here for servicing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes