Napleton Hyundai of Carmel
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Service Dept Broke my Car
Written byon 01/03/2025
updated 01/13/2025
Service department is incompetent, they will break your car diagnosing it because they don't know what they're doing. - Told by Napleton that it would be $9,000 to replace a wire harness "ruined by corrosion" - Got it fixed for $400 - Mechanic that repaired it laughed saying, "they ruined these wires probing to figure out what was wrong with them" I live less than a 4 minute walk from Napleton, it's super convenient for me, but it's just not worth it. If you read nothing else on the internet, just know this: save yourself the hassle [non-permissible content removed].
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Roman Brooks on 01/04/2025
Dealer Response
Hi Jimmy, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (317) 848-4200 when you have a chance. Thank you, and we look forward to hearing from you.
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