Don Hinds Ford
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Customer Reviews of Don Hinds Ford
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9 sales reviews
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Recall Notice: possible (Valve Stem fracture)
by dnutt7706 on 01/16/2025I bought a 2021 Ford f150 with a little over 42,000 miles on it 3 weeks ago off of Don Hinds Ford in Fisher's IN. Dealership failed to inform me that the truck had a MAJOR RECALL involving a possible (Valve Stem Fracture) in the engine. I… read that Ford says they don't have a solution yet to the recall but is suppose to by early 2025 and cover it when they do. Disappointed Dealership did not inform me of this. I probably would of still bought the truck knowing in theory that Ford is going to cover the problem.Dream Car!!
by Perry and Melinda W on 12/07/2024Don Hinds Ford and Duane our salesperson went above and beyond expectations trying to locate our 2024 Mustang GT Convertible. We wanted very specific color and equipment and there wasn't many to be found. Duane found the exact Mustang we… wanted went 200 miles to get it here by our Anniversary and we couldn't be happier.Owner
by Scotty580 on 10/08/2024Excellent purchase, staff very helpfulTom
by Thomasville on 05/30/2024It was probably the easiest experience I ever had.Read this if you're skeptical...
by Linda S. on 05/14/2024I'm a first time customer, who just became a lifetime customer! Don Hinds' Customer Service is excellent, and they made purchasing a used vehicle painless--from the great price offered, great financing offered, and great warranties… offered... just a super fun and easy dealership to work with! I am a true skeptic on used cars-this is the first time I've ever purchased a used car-and first time I've ever purchased a Ford- but the transparency of the vehicle's condition and safety ratings in addition to all the warranties provided through Ford as well as Don Hinds... not to mention the thorough inspection that is done by their service department before a car is actually put out for sale really sold me. I had been to many other dealers and used car lots, and none of them offered anything comparable!Hello Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Don Hinds Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Don HInds Ford
by FearlessFalk on 03/05/2024It was a great deal.Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
2023 Ford Escape
by Customer on 02/28/2024Quickly found the car we wanted. The process went smoothly. Staff was friendly and helpful.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Purchase of new Ford F-150 Lariat
by RockieB on 01/22/2024I purchased a new F-150 Lariat to replace my 2014 F-150 FX4. I am very satisfied with the new truck and plan to keep it for many years. The salesman went over many of the features that were new or different than my previous truck.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
New Bronco
by AnnaLuq on 10/18/2023I had a great experience with my sales rep named Scott. He went through all the buttons and explained every feature in the new bronco.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!
The following reviews are more than two years old. They are not included in the overall rating.
10 sales reviews
Excellent dealer
by Gregyant on 05/08/2023Staff worked hard to make sure I got the car and extras I wanted. Knowledgeable about the extras to put on my car. Service department quick to schedule to get it done.Hi, we're happy you found our staff to be so supportive during your experience here at Don Hinds Ford Inc. Please don't hesitate to reach out if there's anything additional we can do for you.
Dismissive Management
by Don on 01/07/2023I purchased a used one-owner 2019 Chevrolet Silverado from Don Hinds Ford on 10-29-22. I live about 300 miles away from this dealership. Upon receiving the title, I discovered that they took the vehicle in trade on 3-9-22. Also based on the… Carfax, I discovered the previous owner took the truck to a Chevrolet dealer for an engine oil leak and oil cooler line replacement one week before he traded it. I noticed no issues on my short test drive of the truck, but only made it halfway home before noticing a definite engine knock. I made an appointment with my local Chevy dealer and took the truck to them for service. Seven weeks later, GM authorized and completed a full engine replacement on this truck. I requested Don Hinds Ford service records from their General Sales Manager on two occasions and he did not respond to my request. I suspect they knew there was an issue with this truck engine especially since I now know that it sat on their lot for over seven months in the current truck demand environment. I kept Don Hinds Ford management aware of this matter and simply requested that they reimburse part of my rental car expenses, since I was unable to use the truck they sold me for seven weeks. Their General Sales Manager gave me a dismissive response that “he was sorry about the engine and that they could have possibly provided me with a loaner vehicle if I was local, but he understood that was not feasible.” He also never acknowledged that I saved their dealership a significant amount by not filing a claim and using their offered powertrain warranty. I have owned and maintained dozens of vehicles in my lifetime and have never posted anything negative about any automotive purchase or service. But I would rate Don Hinds Ford service after the sale as the worst I have ever experienced. It seems to me their primary objective is dealer profits even when at the expense of customer satisfaction and service. I would advise any prospective customer of this dealership to beware.Hi Don, we are so disappointed to learn of this situation you have described. Please reach out to Brad Zaun at bzaun@donhindsford.com and we will do our best to make this better. We hope to hear from you soon.
Great experience with Steve S.
by Brandon on 09/20/2021Steve S. Was a great salesperson. He came out as soon as we got there. Was extremely friendly. He grabbed me bags to clean out my old vehicle. He was super friendly with with our daughter and allowed us to make a few messes (she shook… up a sprite and we opened it). We will be back when it’s time to upgrade!Wouldn’t go back
by Jay Mack on 07/17/2018I drove four and a half hours to pick up my Ford Transit 150 which wasn’t a bad value. However, I was told the body was very clean with no dings or dents and it was in great condition. Which wasn’t completely one way or the other but… definitely left a few things out. I understand a used van will have minor cosmetic problems. But there was a chip out of the windshield and the sliding door doesn’t close smoothly on top of 8 little dents around the truck. My salesmen was a pretty nice guy but I just wish he would have taken a better look at the truck so I knew what I was walking into. I ended up buying it anyways bc I needed the truck and I rented a car to drive out to buy it and would have cost me too much to not buy at that point. It wasn’t until I got home that I realized the door wouldn’t close properly, superb job “inspecting” the vehicle prior to my arrival. All in all, not too pleased, I love the van but now I have to pay to get my door fixed and a new windshield on my van that cost me just under $25,000.Paul & Judy Wilson
by exployer on 04/12/2018updated 04/19/2018This is the second time we have purchased a car from Diana Bell at Don Hinds Ford. Each time we have been especially pleased with our experience. Diana is a great person to deal with. She's always goes the extra mile to make sure you are… happy with your purchase. We will definitely buy from her again.I LOVE my new Ford Edge!
by Gr4nny48 on 07/03/2017updated 07/14/2017From the day I walked into the dealership (Don Hinds Ford in Noblesville, IN), I was treated with the utmost respect. Sarah sought to learn what I wanted and then proceeded to make my desires become a reality. Even though it took from March… until June for us to finalize the purchase, I never felt pressured or like I was taking too much time. In my opinion, that is exactly the way car buying should be. I love that Sarah let me buy my car and didn't try to sell me a car!Awesome experience
by TAMorey on 06/14/2017Sarah was AWESOME and so very helpful during the entire process. Randy was also very helpful in the final stages of the process.Return for the third purchase
by hollinhse on 09/19/2015Well to start with Diana Bell has came through again for my family and made my wife happy with our purchase. Then Shawn Rhea got us a great rate on the finance, I didn't think they could beat the last time but they did and we are happy and… before we left the dealership we told Diana what the next purchase is going to be.Great Assistance with Our New Flex
by hollinhse on 12/15/2014My sales person (Diana) was excellent and the finance person (Shaun) was unbelievable, I have bought many vehicles in my life and this was a great experience for me and my wife. Also they helped us get a car we only dreamed about, thanks so… much!!!!They were better than others
by thebrickyard on 06/22/2012updated 08/05/2025I've had some bad experience at some of the local dealers in the last few years. I went into Don Hines and told my sales man that I didn't want to be jerked around. I liked Jake, he didn't jerk me around, and he let me take two cars home to… test drive, which is ultimately what sold the car. I wasn't happy that they wouldn't come down on the price or give me anything in any way. The used car I purchased had some damage, and I wanted them to give me something to make up for it, but they didn't budge at all. I really liked the car though, so I bit the bullet and bought it anyway. They did not earn my loyalty for future purchases, but they were a LOT better than Byrd and Tom Morh who both jerked me around. I appreciated that they let me take the cars home to test drive and didn't have me sit in the dealership for hours on end feeding me lines of crap like the other two aforementioned dealerships. Overall, I would recommend them over some other places, but I definitely didn't get a 5 star experience. Then again, maybe my expectations of car dealerships are too high.
About our dealership
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Don Hinds Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
by Andy James on 12/10/2024