Don Hinds Ford

I purchased a used one-owner 2019 Chevrolet Silverado from Don Hinds Ford on 10-29-22. I live about 300 miles away from this dealership. Upon receiving the title, I discovered that they took the vehicle in trade on 3-9-22. Also based on the Carfax, I discovered the previous owner took the truck to a Chevrolet dealer for an engine oil leak and oil cooler line replacement one week before he traded it. I noticed no issues on my short test drive of the truck, but only made it halfway home before noticing a definite engine knock. I made an appointment with my local Chevy dealer and took the truck to them for service. Seven weeks later, GM authorized and completed a full engine replacement on this truck. I requested Don Hinds Ford service records from their General Sales Manager on two occasions and he did not respond to my request. I suspect they knew there was an issue with this truck engine especially since I now know that it sat on their lot for over seven months in the current truck demand environment. I kept Don Hinds Ford management aware of this matter and simply requested that they reimburse part of my rental car expenses, since I was unable to use the truck they sold me for seven weeks. Their General Sales Manager gave me a dismissive response that “he was sorry about the engine and that they could have possibly provided me with a loaner vehicle if I was local, but he understood that was not feasible.” He also never acknowledged that I saved their dealership a significant amount by not filing a claim and using their offered powertrain warranty. I have owned and maintained dozens of vehicles in my lifetime and have never posted anything negative about any automotive purchase or service. But I would rate Don Hinds Ford service after the sale as the worst I have ever experienced. It seems to me their primary objective is dealer profits even when at the expense of customer satisfaction and service. I would advise any prospective customer of this dealership to beware.