Customer Reviews of Mercedes-Benz of Westmont
Review type:
Kimberley is excellent!
Outstanding Service
by Andreas on 06/21/2025Like many other times, Mercedes Benz of Westmont provided an excellent service. The assigned advisor handled the repair on my vehicle to my satisfaction. He ensured timely completion and curtesy transportation. I highly recommend Mercedes… Benz of Westmont.Hi Andreas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Misled on EV Charging Credit – Disappointing Experience at Mercedes-Benz of
by Khadija Sulemanjee on 06/19/2025My spouse and I had a disappointing experience with our lease at Mercedes-Benz of Westmont, specifically regarding the EV charging credit. At the time of purchase, we were informed that we would receive a 2-year EV charging credit, which… heavily influenced our decision. Unfortunately, the dealership failed to confirm whether the promotion was still valid. All we were given was a Wallbox charger — with no follow-up or clarification. Now, we're stuck covering the installation costs ourselves and missed out on the charging credit entirely. This could have easily been avoided with a simple verification on their part. We expected more transparency and accountability from a premium brand. Buyers, especially EV customers, should double-check all promotional details and not rely solely on dealership claims.Hi Khadija, we are deeply disappointed by your experience at Mercedes-Benz of Westmont. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0313. We hope to hear from you.
Kimberley is excellent!
by Janice R on 05/21/2025Kimberley went above and beyond to assist with my trade in for a new vehicle. She listened carefully to my likes and dislikes and worked tirelessly to help me find THE ONE!! Very patiently waited after the dealership closed and showed me… all the crucial features of my new car. She was extremely knowledgeable about all the vehicles I showed interest in and was never pushy. Great personality and follow-up on issues that came up later.Janice, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!
VERY POOR SERVICE
by TONY FLE on 05/05/2025I'VE BEEN DEALING WITH THE SAME ISSUES SINCE I REPORTED IT THE DAY FOLLOWING THE PURCHASE. SEVERAL MAJOR SAFETLY ISSUES. THEY CONTINUE TO STATE THAT THEY CAN'T DUPLICATE THE ISSUE THEREFORE THEY CAN'T RESOLVE IT. I'VE GONE AS FAR AS TO… TAKE PHOTOS OF THE CHECK ENGINE LIGHT THAT COMES ON WHENEVER IT'S IN THE MOOD. SMELL OF BURNING OIL, BUT THEY CAN'T SEEM TO SMELL IT. MAYBE THEIR TECHNICIANS NEED TO GET THEIR SENSES TESTED. SO FAR THEY CAN'T SEE, HEAR, OR SMELL. UNBELIEVABLE.Hi Tony, we truly appreciate your feedback. Please call our General Manager at (630) 537-0313 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great service
by No name on 02/14/2025Great service. I love my car and it is very important to me that I can depend on my vehicle. I receive great service from Westmont Mercedes and I appreciate my service Rep. Valerie. She always makes it easy and understandable. Overall very… happy with the service. I own two classic Mercedes and two more are getting close. All are in great shape and I hope to be driving them long in to the future.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. Feel free to stop by if you ever need any more help.
Great service
by amh101! on 06/25/2024Valerie was wonderful. I'm glad she was my advisor.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Mercedes-Benz of Westmont
by Dan Gross on 06/17/2024We had a very nice salesperson who showed us some very nice vehicles. He was helpful and even reached out to others to help us make a decision.We are pleased to hear you had such a positive experience with us, Dan! Don't hesitate to call us if you ever need anything. Be safe on the road!
Windshield replacement.
by Conrado on 05/09/2024Very satisfied the way they handled the issue. Knowledgeable and courteous service advisor.Hello Conrado, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Used car purchase
by Wizzy86 on 03/13/2024The sales representatives was amazing and friendly. And the sales was very prompt once all commitment was fulfilledHi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Gotfooled.com leaking timing cover seals
by Rick on 02/27/2024I purchased six cars since 2018, four brand new and two used. My latest purchase, I saw an ad in autotrader.com for a one owner used GLS63 vehicle that was purchased new by original owner at Westmont Mercedes, serviced and traded in at… Westmont Mercedes. At first the transaction and everything went smooth. I was affirmed by Christopher, the salesman, the vehicle was traded in just a few days before, but not detailed or cleaned yet. It’s not like they didn’t have time to prep the vehicle for sale. The car business is very slow. Christopher assured me that the vehicle went through their 100 point inspection and suv was fully serviced and vehicle had no mechanical issues or leaks. I asked for the inspection report several times, but was not delivered to me. That was my fault for not being persistent and believing the salesman. Why would they lie, It’s a Mercedes dealer. I purchased the SUV that same night, but the vehicle was not delivered to me until 2 1/2 days later because they had to remove a couple door dings and detail the vehicle. The door ding was never removed. I drove the car home that Friday evening. After driving it for a few days, there was a burnt smell coming from the radiator. I dropped the vehicle off at the my mechanic shop and left town for a few days. The mechanic called me back up and said the vehicle was leaking oil from both sides of the timing cover gaskets. I drove the vehicle back to the Mercedes dealer within seven or eight days of original purchase. I confronted the salesman, and he stated he doesn’t know how that happened. I told him I didn’t want the vehicle as I felt misled and lied too about the mechanical condition. Chris stated I went past the five day mark of being able to return. The car manager named Ken offered me $8500 less, then after arguing raised it to $6500 less than what I paid for it if I wanted to trade it in for new vehicle. He stated that’s how the car business is. My second option was they agreed to fix the timing cover leaks only if their warranty company agrees to pay for it. As I’m writing this, the vehicle been in the shop for one week and the service person involved has said the dealer warranty company (not my warranty )has not approved the repairs as of yet. If warranty company doesn’t pay, the service advisor hinted I would have to pay for the repairs. If that’s the case, I’ll just seek legal advice. I will update if that happens. I didn’t even put 60 miles on the vehicle. I take 100% blame for believing the dealer and not inspecting the vehicle with a flashlight in the engine bay. Bottom line, this was car was never serviced. Mercedes of Westmont sold vehicle knowing it’s leaking oil. The reason for this review is to raise awareness when buying a used vehicle without warranty, especially, a high end used vehicle from any dealer and especially, if you are buying from Mercedes of Westmont. Never believe a car salesman. Oh btw, AutoNation owns them.Hi Rick, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0313 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great Customer Service
by Terriana on 02/24/2024Had a great experience at Mercedes Benz of Westmont. Everyone was so welcoming from the moment I arrived. Hasan was very helpful and knowledgeable about the process turning in my lease as well as assisting me with leasing a new vehicle. The… process went smoothly and everything was done in a couple of hours. Definitely will recommend this dealer to others!Hi Terriana, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Mr WallyB
by WallyBl on 02/19/2024It was great dealing with Earl in sales very knowledgeable about the cars and their options. Chris in finance was also help in giving me my finance options, all in all a very pleasant experience!Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Westmont. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Time for service
by Crprice on 02/08/2024Had no problems. Everything was explained and completed quickly.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding
by Tootsie on 01/12/2024My sales person Earl was very professional from start to finish. The dealership was impeccable. The overall experience was excellent.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Westmont! Don't hesitate to call us if you ever need anything. Be safe on the road!
If I didn’t have to give 1 star, I would give 0
by Jjarosik on 12/08/2023Car sat with dealership for over a month, dealership not Mercedes engineering could figure out drain plugs were clogged and that’s why my car was holding water. Service manager never gave valid updates, told us to file a claim, we may have… a lemon. So I did. Mercedes Benz USA took over 40 days to contact me. I was told 24-48 hours. The drain plugs are not clogged anymore but there is still “manufacturing dust” inside my frame. When this “dust” clogs the plugs again and my warrant is up, who pays for it? But I was told to buy the extended warranty. Tell me, why do I buy the extended warranty? Why should I have to pay extra for something clearly done by manufacturing. It’s not mechanical, it’s not cosmetic, it’s simply poor, and sloppy design and lack of care to clean products in manufacturing. And to add the cherry on top of the sunday….we go pick our vehicle up, and the interior was filled with grease, and scratched up along the passenger side where the technicians were working. Not one seat liner or floor liner was put in while servicing the vehicle. We purchased the maintenance plan, tire plan and we get treated terribly. As stated, we purchased the tire package. My wife got a flat tire and Mercedes replaced the tire no issues. While our vehicle was in not more than a month after getting the new tire, the vehicle diagnoses done by the tech states I need 4 new tires. May I ask why? 3 tires yes, but 1 tire not even a month old needs to be replaced?! I felt like they were trying to get extra money and take advantage of my wife who brought the car in for service. Terrible experience not only with Mercedes of Westmont but Mercedes Benz USA in generally. Terrible lack of communication if any communication at all. I felt like I was and still am trying to be taken advantage of and have been lied to through this whole process.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0313 to discuss what we can do to help.
Great Establishment
by Violetta on 11/21/2023Every time we get our car serviced here, we are met with great customer service and care.Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Excellent service
by Lsama2468 on 11/08/2023I arrived with a very unusual fuel tank problem, that although it took longer than expected to receive the part and fix, i was notified , charged $0 and given a wonderful loaner to drive for the week.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Syed Ali on 10/22/2023Always have very good experience at this location. We are coming to Mercedes Benz of westmont for many years. Usually we book appointment with Rob. He is the best person. Very professional, helpful, knowledgeable person.Hello Syed, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review of service provided by Mercedes Benz of Westmont
by SB Mercedes on 10/20/2023Made an annual service appointment on my Mercedes Benz. The actual service/maintenance performed on my vehicle was fine but service through advisor was a big disappointment such that I won't be purchasing a Mercedes again from this… dealership. This is based on last year's annual service appointment and this year's annual service appointment. I brought my car in for service at 10:00 AM and unfortunately, the service department no longer uses porters but Uber. My advisor contacted Uber to take me back home. I got in the Uber vehicle and the driver told me the address that he was driving me to. I told him that wasn't correct and he assumed I made the call for pick up. The Uber driver told me that he couldn't take me to my home address because that wasn't the address he received. I had to go back into the service area and find my advisor and explain the situation to him. He checked his records and my address was correct in their system so he couldn't understand why Uber had the wrong address. My service advisor had to come out and explain the situation to the Uber driver. It ended up that the driver had to change the address on his phone in order that he could take me home. That day I waited at home for Mercedes to call me and inform me that my car was ready. I waited and waited, and finally I called at 5:30 PM since no one had called me. I called my advisor's line but he most likely left for the day. I called back and was told my car was ready and that I could come and pick it up. The individual I talked to was ready to hang up the phone and I said how do you expect me to get to your dealership, walk. She then stated she would need to talk to her manager. She said her manager would call Uber to pick me up. I told her forget it after my experience in the morning with the wrong address, I wasn't going to wait outside for someone who would never show up. Given it was almost 6:00 pm and the dealership/service area would be closing in an hour, I told them that I would ask a friend to drive me to their dealership tomorrow so that I could get my car. Now, this is what happened at last year's service appointment which resulted in me waiting outside in the rain 45 minutes. I received a call around 5:30 pm that a porter was coming to pick me up so that I could get my car. The porter was delayed from a previous pick up but no one called me to notify me of the delay. I waited in my condo vestibule about 15 minutes but no one showed up. I thought because of the rain and it was evening, the porter couldn't find my building so I walked in the rain to the entrance of my complex and took cover under an awning. After almost waiting 30 minutes,, I called the service department. The phones just rang and rang with no one picking up the phone. I called back several times and each time pushed another designated number to speak to someone. Finally, after my 4th time calling, I spoke to the operator who transferred me. The person who then answered apologized and told me that they were experiencing a problem and the porter is coming now to pick me up. I told him I sure hope so because the dealership would be closing in about 40 minutes. As for some of the survey questions, I truly can't answer "yes" or "no." For instance, did the dealer honor all commitments made? I would think calling me to notify me that my car is ready for pick up would be a commitment though the advisor never said that he would call me. Also, I'm not sure whether the work was completed within the timeframe promised, since I never received a called when my car was ready for pick up. Yes, I could have called back after the promised time but based on my previous experience when I brought my car in for service and I did call back at my promised time I would find my car wasn't ready, or the mechanic found something additional that needed to be repaired so my service advisor would need to call me back anyway.Comfort and Ease
by Shan_74 on 10/18/2023Timothy (my service rep) was amazing from the time I pulled in to the time I drove off. Timothy explained all what was going on in a manor that I could understand. Options were given. TY Timothy from the Mercedes Benz in Westmont.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service for Mercedes AMG GLE 53
by Drett3030 on 10/12/2023Brought in my 2023 AMG GLE 53 for its first service visit . Valerie was very professional. She answered all my questions. Was very satisfied,Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Janice, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 05/23/2025