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Mercedes-Benz of Westmont


200 E Ogden Ave, Westmont, IL 60559 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (2)
Service Rating
Recommend:
Yes (28) No (7)
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Dealership Sales Review

1 out of 5 starssales Rating
Gotfooled.com leaking timing cover seals
Written by Rick on 02/27/2024

I purchased six cars since 2018, four brand new and two used. My latest purchase, I saw an ad in autotrader.com for a one owner used GLS63 vehicle that was purchased new by original owner at Westmont Mercedes, serviced and traded in at Westmont Mercedes. At first the transaction and everything went smooth. I was affirmed by Christopher, the salesman, the vehicle was traded in just a few days before, but not detailed or cleaned yet. It’s not like they didn’t have time to prep the vehicle for sale. The car business is very slow. Christopher assured me that the vehicle went through their 100 point inspection and suv was fully serviced and vehicle had no mechanical issues or leaks. I asked for the inspection report several times, but was not delivered to me. That was my fault for not being persistent and believing the salesman. Why would they lie, It’s a Mercedes dealer. I purchased the SUV that same night, but the vehicle was not delivered to me until 2 1/2 days later because they had to remove a couple door dings and detail the vehicle. The door ding was never removed. I drove the car home that Friday evening. After driving it for a few days, there was a burnt smell coming from the radiator. I dropped the vehicle off at the my mechanic shop and left town for a few days. The mechanic called me back up and said the vehicle was leaking oil from both sides of the timing cover gaskets. I drove the vehicle back to the Mercedes dealer within seven or eight days of original purchase. I confronted the salesman, and he stated he doesn’t know how that happened. I told him I didn’t want the vehicle as I felt misled and lied too about the mechanical condition. Chris stated I went past the five day mark of being able to return. The car manager named Ken offered me $8500 less, then after arguing raised it to $6500 less than what I paid for it if I wanted to trade it in for new vehicle. He stated that’s how the car business is. My second option was they agreed to fix the timing cover leaks only if their warranty company agrees to pay for it. As I’m writing this, the vehicle been in the shop for one week and the service person involved has said the dealer warranty company (not my warranty )has not approved the repairs as of yet. If warranty company doesn’t pay, the service advisor hinted I would have to pay for the repairs. If that’s the case, I’ll just seek legal advice. I will update if that happens. I didn’t even put 60 miles on the vehicle. I take 100% blame for believing the dealer and not inspecting the vehicle with a flashlight in the engine bay. Bottom line, this was car was never serviced. Mercedes of Westmont sold vehicle knowing it’s leaking oil. The reason for this review is to raise awareness when buying a used vehicle without warranty, especially, a high end used vehicle from any dealer and especially, if you are buying from Mercedes of Westmont. Never believe a car salesman. Oh btw, AutoNation owns them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Piper Yost on 03/01/2024
Dealer Response
Hi Rick, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (630) 537-0313 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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