Elgin Toyota

by Terry s on 04/28/2024

We had come here 2 x's prior to purchase a car and walked out. They say third time is a charm and it was. We worked with Alesia, marlin, his wonderful wife and Bob the gm. They made a great team and it was the easiest purchase of a quality vehicle at a great price. Thank you!

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by Mir on 04/28/2024

Best pricing in all of Chicago suburbs for Tacomas. Sergio Olivares did an excellent job getting the paperwork done and keeping me updated on arrival of my vehicle. Kal Omran was extremely efficient, thorough, and professional in completing the final documents, registration, and plates.

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by LJ on 04/26/2024

First I'd like to thank Edmunds for pointing me here straight from Elgin's survey form lol, really convenient way to let other people know about the shadiness of Elgin Toyota. Buying a car is painful, but Elgin was just extra painful. They and their sales rep did not disclose two very big problems with the car that became evident after driving it off the lot, and entire bucket seat is jammed and the tension cable is snapped, and the automatic sliding power door went out on passenger side. All of this of course after buying a Platinum certification that doesn't cover any of this. For $32,000 we got a car that has no floor matts (Toyota upcharge $170), no second key fob ($400 upcharge), no front plate mount becuase our sales rep told us he "couldnt put the plates on the front" so I just did it myself back home ($50 for plate kit), and an entire second row seat that is inoperable and broken sliding power door. Had I known any of these things prior (or on the listing which didn't mention any of it) I would've walked out or never bothered to go to Elgin in the first place. This review is two stars because their sales manager Umair is a God send and actually helped immensely in getting past three "internet sales reps" on the phone that delayed me all day. He helped us get a wire transfer to secure the car from out of state and gave great numbers to help us figure out our budget ahead of time. Of course when we came in none of the Elgin sales reps knew anything about the quote Umair had made so our rep bumbled around for another hour wasting time. Umair gives this dealership an extra star entirely on his own. So I wouldn't recommend Elgin to anyone, although you may be able to get a good deal if you just do your homework and catch their tactics on the spot. Be wary.

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by Matthew on 04/22/2024

Dealt with us in a straight forward manner while being honest and fair. Other dealers such as Continental Toyota employ a bait and switch approach.

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by Arnold on 04/21/2024

Our sales associate Khalid greeted us professionally and assisted us in the driving test experience

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by Loretta on 04/18/2024

My salesman Sergio Mendez was very pleasurable to work with. Very professional & helpful.

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by David on 04/15/2024

The Costco program made it easy. Moe lead me through the process adeptly.

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by Mariam on 04/12/2024

The knowledge and friendliness of my salesman Burim was very much appreciated.

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by Bob & Liz Leonard on 04/11/2024

We found the exact 2024 Toyota Tacoma online and contacted sales department… Roxie responded nearly immediately and helped us through the whole process… We could not be happier… PS: we live 75 miles north of NYC . The extra inconvenience of flying into Chicago international, purchasing the car from Elgin and driving back was SOOOOO… Worth it!

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by Edward on 03/28/2024

Friendly staff, nice showroom and waiting area. Salesperson was not overly pushy and process was professional.

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by Kathleen on 03/21/2024

Fantastic Experience. The whole process was easy and comfortable.

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by Sung on 03/11/2024

"This Elgin Toyota, managed by Sam Kim, provides the best sales and customer support services. He is the number one manager. I greatly appreciate his service and effort. I highly recommend Elgin Toyota to everyone."

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by Harry on 03/06/2024

Everyone was great to work with and we feel we got a fair deal on our new car.

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by John on 03/04/2024

Sales man listened yo us and carefully found a car to fit our needs.

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by Perry on 02/29/2024

Truck purchase was simple, well explained and low pressure. truck was in excellent shape and serviced well. I would go there again.

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by David on 02/11/2024

Friendly, Experienced, I didn't come fully prepared and they worked it through for me with patience.

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by Jeremy on 02/07/2024

Ali was nice and accommodating

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by Yazmin Miramontes on 01/31/2024

Once purchase is made customer service is nonexistent. Sales rep and manager had no offer to mend our situation. Very disappointed that being a customer service industry they did not want to make the customer somewhat happy.

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by Agnieszka on 01/26/2024

The sales consultant, Yamarie, provided me with direct assistance when I visited the showroom. She immediately took me for a test drive and then walked me through the entire process to ensure I felt comfortable with my purchase decision.

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by SamN on 01/26/2024

Five stars for every part of the experience. We felt welcomed and cared for and in good hands during the whole process. Marlon Poole was exceptional. He was kind, knowledgeable, listened to our needs, and helped us find the right vehicle for our family. Bob Keissami is an absolute professional who made us feel like family. He was patient, courteous, and made the entire process easy and enjoyable. He went above and beyond to make sure we were happy with our purchase. The entire team at Elgin Toyota was excellent.

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by James on 01/22/2024

The salesman Alex and Bob, the manager were fantastic. Very transparent, upfront and gave me a great deal.

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