Elgin Toyota
Customer Reviews of Elgin Toyota
Review type:
Give yourself a break
by Laurie B on 03/28/2025Just UGH... went in to buy TWO 2022 Toyota Highlanders with cash and a 2013 Subaru Outback as a trade-in. BEWARE: THEY WONT BUDGE OFF THEIR ONLINE PRICES. I asked if they would bargain BEFORE I went and was told that they would do that once… I was there!! NOPE. Only 2k trade-in value on my 2013 Subaru with a NEW TRANS! I got a "WE OWE YOU" slip for an extra key that has to be made by a traveling key maker as apparently it's too expensive to have one made at their Toyota dealership (their words not mine)? I'm so tired.....My kid was in an accident and I wanted to get him in a safer car and upgrade mine. If you think haggling is possible here, GOOD LUCK. THEN, they ran a hard check on my credit!!! Wtaf I'm paying cash?! Then The FINANCE OFFICER screamed in my face when I told him I'M ONLY HERE BECAUSE I WANT A SAFE CAR FOR ME AND MY KID-- He says-- I'VE HAD IT WORSE!! WHAT??? WE SHOULD HAVE WALKED OUT BUT I LOVE MY KID MORE THAN I DISLIKE THIS DEALERSHIP AND HE NEEDED A SAFE CAR. THEY ALSO PROMISED TO FILL UP EACH CAR. WE DROVE HOME ON EMPTY in both cars. THANKS for the WORST car buying experience in my 50 some years of buying cars, ELGIN TOYOTA. "DONT RECOMMEND" IS AN UNDERSTATEMENT. 🤬 **BTW, Check them out on Yelp. 2.2 star rating there. They ASKED me to write a review here. While I was languishing in the waiting room for hours waiting on FINANCE. So, I modified it after more unpleasant things happened.Prrfect
by J Timothy on 05/20/2024updated 01/03/2025Easy and quickGlad we could help! Thanks for sharing, Timothy! Your support is truly appreciated.
5 stars
by Prescilla on 05/07/2024Moby is really nice, friendly and very professionalThank you, Prescilla! We appreciate your kind words about Moby and are delighted to hear about your positive experience. We take pride in delivering friendly and professional service to all our customers. We look forward to serving you again at Elgin Toyota! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Cross hybrid
by Terry s on 04/28/2024We had come here 2 x's prior to purchase a car and walked out. They say third time is a charm and it was. We worked with Alesia, marlin, his wonderful wife and Bob the gm. They made a great team and it was the easiest purchase of a… quality vehicle at a great price. Thank you!Terry, thank you for taking the time to share your feedback regarding your experience at Elgin Toyota, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
2024 Tacoma TRD Off-road Purchase
by Mir on 04/28/2024Best pricing in all of Chicago suburbs for Tacomas. Sergio Olivares did an excellent job getting the paperwork done and keeping me updated on arrival of my vehicle. Kal Omran was extremely efficient, thorough, and professional in completing… the final documents, registration, and plates.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Umair is great but little else is worthwhile
by LJ on 04/26/2024First I'd like to thank Edmunds for pointing me here straight from Elgin's survey form lol, really convenient way to let other people know about the shadiness of Elgin Toyota. Buying a car is painful, but Elgin was just extra painful. They… and their sales rep did not disclose two very big problems with the car that became evident after driving it off the lot, and entire bucket seat is jammed and the tension cable is snapped, and the automatic sliding power door went out on passenger side. All of this of course after buying a Platinum certification that doesn't cover any of this. For $32,000 we got a car that has no floor matts (Toyota upcharge $170), no second key fob ($400 upcharge), no front plate mount becuase our sales rep told us he "couldnt put the plates on the front" so I just did it myself back home ($50 for plate kit), and an entire second row seat that is inoperable and broken sliding power door. Had I known any of these things prior (or on the listing which didn't mention any of it) I would've walked out or never bothered to go to Elgin in the first place. This review is two stars because their sales manager Umair is a God send and actually helped immensely in getting past three "internet sales reps" on the phone that delayed me all day. He helped us get a wire transfer to secure the car from out of state and gave great numbers to help us figure out our budget ahead of time. Of course when we came in none of the Elgin sales reps knew anything about the quote Umair had made so our rep bumbled around for another hour wasting time. Umair gives this dealership an extra star entirely on his own. So I wouldn't recommend Elgin to anyone, although you may be able to get a good deal if you just do your homework and catch their tactics on the spot. Be wary.I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Purchased a New Tacoma
by Matthew on 04/22/2024Dealt with us in a straight forward manner while being honest and fair. Other dealers such as Continental Toyota employ a bait and switch approach.I appreciate you for letting others know about your experience, Matthew! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Elgin Toyota
by Arnold on 04/21/2024Our sales associate Khalid greeted us professionally and assisted us in the driving test experienceHi Arnold, and thank you for this great review! I am happy to hear that Khalid took care of you! They are a great asset and I appreciate all that they do. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Awesome car buying experience.
by Loretta on 04/18/2024My salesman Sergio Mendez was very pleasurable to work with. Very professional & helpful.Thanks for your outstanding review, Loretta! I'm very happy to hear that Sergio was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Easy
by David on 04/15/2024The Costco program made it easy. Moe lead me through the process adeptly.David, thank you, and congratulations on your purchase! I am so pleased that we could make your visit easy and efficient and believe that's how every car-buying experience should be. I am sincerely grateful for your business! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
My Experience at Elgin Toyota was very positive.
by Mariam on 04/12/2024The knowledge and friendliness of my salesman Burim was very much appreciated.Congratulations on your new ride, Mariam! Thank you for taking the time to write about your experience. It's great to know Burim was able to provide you with a friendly and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Fantastic dealership! Ask for online help… Roxie
by Bob & Liz Leonard on 04/11/2024We found the exact 2024 Toyota Tacoma online and contacted sales department… Roxie responded nearly immediately and helped us through the whole process… We could not be happier… PS: we live 75 miles north of NYC . The extra inconvenience of… flying into Chicago international, purchasing the car from Elgin and driving back was SOOOOO… Worth it!Bob, thank you for the wonderful review and for traveling to Elgin Toyota from quite a distance, I appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Accommodating and Professional Experience
by Edward on 03/28/2024Friendly staff, nice showroom and waiting area. Salesperson was not overly pushy and process was professional.Edward, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Elgin Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Fantastic experience.
by Kathleen on 03/21/2024Fantastic Experience. The whole process was easy and comfortable.Thank you for this amazing review! I really appreciate your business, Kathleen. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Review
by Sung on 03/11/2024"This Elgin Toyota, managed by Sam Kim, provides the best sales and customer support services. He is the number one manager. I greatly appreciate his service and effort. I highly recommend Elgin Toyota to everyone."I really appreciate the kind recommendation, Sung. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
We’ll be back.
by Harry on 03/06/2024Everyone was great to work with and we feel we got a fair deal on our new car.Thank you for this amazing review! I really appreciate your business, Harry. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Purchase of Corolla hybrid
by John on 03/04/2024Sales man listened yo us and carefully found a car to fit our needs.Thank you for leaving us this review, John. I am very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Pleasant experience
by Perry on 02/29/2024Truck purchase was simple, well explained and low pressure. truck was in excellent shape and serviced well. I would go there again.Perry, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Liked the dealerships selection, Liked the product I purchased. Staff
by David on 02/11/2024Friendly, Experienced, I didn't come fully prepared and they worked it through for me with patience.Thank you for your wonderful feedback, David. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Ali
by Jeremy on 02/07/2024Ali was nice and accommodatingHi Jeremy, and thanks for your kind words! I appreciate our team here at Elgin Toyota and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I am very happy to hear that this was achieved with you. Thank you again! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Not a satisfied customer
by Yazmin Miramontes on 01/31/2024Once purchase is made customer service is nonexistent. Sales rep and manager had no offer to mend our situation. Very disappointed that being a customer service industry they did not want to make the customer somewhat happy.Yazmin, I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Toyota Highlander
Toyota RAV4 Hybrid
Toyota Camry
Thank you, Laurie, for sharing your experience with us. We appreciate your feedback and understand your frustration regarding the pricing and trade-in value for your Subaru Outback. At Elgin Toyota, we strive for transparency, and it’s concerning to hear about your experience with our team. Your safety and satisfaction are important to us, especially when it comes to providing a safe vehicle for you and your child. Please feel free to reach out to us directly so we can assist you further and ensure your needs are met. Thank you again for your candid feedback. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
by Elgin Toyota on 03/31/2025