Elgin Toyota

First I'd like to thank Edmunds for pointing me here straight from Elgin's survey form lol, really convenient way to let other people know about the shadiness of Elgin Toyota. Buying a car is painful, but Elgin was just extra painful. They and their sales rep did not disclose two very big problems with the car that became evident after driving it off the lot, and entire bucket seat is jammed and the tension cable is snapped, and the automatic sliding power door went out on passenger side. All of this of course after buying a Platinum certification that doesn't cover any of this. For $32,000 we got a car that has no floor matts (Toyota upcharge $170), no second key fob ($400 upcharge), no front plate mount becuase our sales rep told us he "couldnt put the plates on the front" so I just did it myself back home ($50 for plate kit), and an entire second row seat that is inoperable and broken sliding power door. Had I known any of these things prior (or on the listing which didn't mention any of it) I would've walked out or never bothered to go to Elgin in the first place. This review is two stars because their sales manager Umair is a God send and actually helped immensely in getting past three "internet sales reps" on the phone that delayed me all day. He helped us get a wire transfer to secure the car from out of state and gave great numbers to help us figure out our budget ahead of time. Of course when we came in none of the Elgin sales reps knew anything about the quote Umair had made so our rep bumbled around for another hour wasting time. Umair gives this dealership an extra star entirely on his own. So I wouldn't recommend Elgin to anyone, although you may be able to get a good deal if you just do your homework and catch their tactics on the spot. Be wary.