Skip to main content

Elgin Toyota


1600 W Lake St, Streamwood, IL 60107 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (49) No (4)
Service Rating
Recommend:
Yes (36) No (1)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Give yourself a break
Written by Laurie B on 03/28/2025

Just UGH... went in to buy TWO 2022 Toyota Highlanders with cash and a 2013 Subaru Outback as a trade-in. BEWARE: THEY WONT BUDGE OFF THEIR ONLINE PRICES. I asked if they would bargain BEFORE I went and was told that they would do that once I was there!! NOPE. Only 2k trade-in value on my 2013 Subaru with a NEW TRANS! I got a "WE OWE YOU" slip for an extra key that has to be made by a traveling key maker as apparently it's too expensive to have one made at their Toyota dealership (their words not mine)? I'm so tired.....My kid was in an accident and I wanted to get him in a safer car and upgrade mine. If you think haggling is possible here, GOOD LUCK. THEN, they ran a hard check on my credit!!! Wtaf I'm paying cash?! Then The FINANCE OFFICER screamed in my face when I told him I'M ONLY HERE BECAUSE I WANT A SAFE CAR FOR ME AND MY KID-- He says-- I'VE HAD IT WORSE!! WHAT??? WE SHOULD HAVE WALKED OUT BUT I LOVE MY KID MORE THAN I DISLIKE THIS DEALERSHIP AND HE NEEDED A SAFE CAR. THEY ALSO PROMISED TO FILL UP EACH CAR. WE DROVE HOME ON EMPTY in both cars. THANKS for the WORST car buying experience in my 50 some years of buying cars, ELGIN TOYOTA. "DONT RECOMMEND" IS AN UNDERSTATEMENT. 🤬 **BTW, Check them out on Yelp. 2.2 star rating there. They ASKED me to write a review here. While I was languishing in the waiting room for hours waiting on FINANCE. So, I modified it after more unpleasant things happened.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Elgin Toyota on 03/31/2025
Dealer Response
Thank you, Laurie, for sharing your experience with us. We appreciate your feedback and understand your frustration regarding the pricing and trade-in value for your Subaru Outback. At Elgin Toyota, we strive for transparency, and it’s concerning to hear about your experience with our team. Your safety and satisfaction are important to us, especially when it comes to providing a safe vehicle for you and your child. Please feel free to reach out to us directly so we can assist you further and ensure your needs are met. Thank you again for your candid feedback. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Report