Elgin Toyota
Customer Reviews of Elgin Toyota
Review type:
Prrfect
Love my car, but not this Dealership
by Dinks on 09/02/2025Came to this dealership as part of a Big Box Store Auto Buying Program. Told them this was my 3rd auto buying program purchase (to let them know in advance that I know how this SHOULD work). Told them exactly what I was looking for. After… a test drive, they tried to sell me a model with options that I wasn't interested in and told me the one I wanted was already sold. Put down a deposit after agreed upon price and after finding another car. Sales did not disclose a $395 fee for a bogus VIN tag add-on, rather discovered at delivery! Asked for $0 deductible extended warranty, at delivery it was noted at $100 per. Offered a protection package. Declined it, but when I mentioned I was a Big Box member, only then was I offered the discounted price that Big Box members are entitled to! What?! This isn't how an auto buying program dealership should do business. Luckily, I was able to steer my mother away from this dealership to another nearby Toyota dealership for her new 2025 Camry XLE....with no "mandatory" VIN tags either! Make your own decision as to whether this is the way you want to be treated.Thank you for sharing your experience. I am unable to identify your visit based on the name you provided, but I understand your concerns regarding the vehicle options, fees, and program benefits and how they affected your visit. At Elgin Toyota, we aim to provide accurate information about vehicles and programs, and your feedback helps us recognize how situations like this can impact customers. If you'd like to discuss your experience further, please feel free to reach out to me directly. Your concerns are taken seriously. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Give yourself a break
by Laurie B on 03/28/2025Just UGH... went in to buy TWO 2022 Toyota Highlanders with cash and a 2013 Subaru Outback as a trade-in. BEWARE: THEY WONT BUDGE OFF THEIR ONLINE PRICES. I asked if they would bargain BEFORE I went and was told that they would do that once… I was there!! NOPE. Only 2k trade-in value on my 2013 Subaru with a NEW TRANS! I got a "WE OWE YOU" slip for an extra key that has to be made by a traveling key maker as apparently it's too expensive to have one made at their Toyota dealership (their words not mine)? I'm so tired.....My kid was in an accident and I wanted to get him in a safer car and upgrade mine. If you think haggling is possible here, GOOD LUCK. THEN, they ran a hard check on my credit!!! Wtaf I'm paying cash?! Then The FINANCE OFFICER screamed in my face when I told him I'M ONLY HERE BECAUSE I WANT A SAFE CAR FOR ME AND MY KID-- He says-- I'VE HAD IT WORSE!! WHAT??? WE SHOULD HAVE WALKED OUT BUT I LOVE MY KID MORE THAN I DISLIKE THIS DEALERSHIP AND HE NEEDED A SAFE CAR. THEY ALSO PROMISED TO FILL UP EACH CAR. WE DROVE HOME ON EMPTY in both cars. THANKS for the WORST car buying experience in my 50 some years of buying cars, ELGIN TOYOTA. "DONT RECOMMEND" IS AN UNDERSTATEMENT. 🤬 **BTW, Check them out on Yelp. 2.2 star rating there. They ASKED me to write a review here. While I was languishing in the waiting room for hours waiting on FINANCE. So, I modified it after more unpleasant things happened.Thank you, Laurie, for sharing your experience with us. We appreciate your feedback and understand your frustration regarding the pricing and trade-in value for your Subaru Outback. At Elgin Toyota, we strive for transparency, and it’s concerning to hear about your experience with our team. Your safety and satisfaction are important to us, especially when it comes to providing a safe vehicle for you and your child. Please feel free to reach out to us directly so we can assist you further and ensure your needs are met. Thank you again for your candid feedback. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Prrfect
by J Timothy on 05/20/2024updated 01/03/2025Easy and quickGlad we could help! Thanks for sharing, Timothy! Your support is truly appreciated.
5 stars
by Prescilla on 05/07/2024Moby is really nice, friendly and very professionalThank you, Prescilla! We appreciate your kind words about Moby and are delighted to hear about your positive experience. We take pride in delivering friendly and professional service to all our customers. We look forward to serving you again at Elgin Toyota! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Oil change
by Lawrence on 05/05/2024Service rep explained exactly what was done and suggested a future need.Thank you for taking the time out of your day to share your wonderful experience with us, Lawrence. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Cross hybrid
by Terry s on 04/28/2024We had come here 2 x's prior to purchase a car and walked out. They say third time is a charm and it was. We worked with Alesia, marlin, his wonderful wife and Bob the gm. They made a great team and it was the easiest purchase of a… quality vehicle at a great price. Thank you!Terry, thank you for taking the time to share your feedback regarding your experience at Elgin Toyota, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
2024 Tacoma TRD Off-road Purchase
by Mir on 04/28/2024Best pricing in all of Chicago suburbs for Tacomas. Sergio Olivares did an excellent job getting the paperwork done and keeping me updated on arrival of my vehicle. Kal Omran was extremely efficient, thorough, and professional in completing… the final documents, registration, and plates.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Umair is great but little else is worthwhile
by LJ on 04/26/2024First I'd like to thank Edmunds for pointing me here straight from Elgin's survey form lol, really convenient way to let other people know about the shadiness of Elgin Toyota. Buying a car is painful, but Elgin was just extra painful. They… and their sales rep did not disclose two very big problems with the car that became evident after driving it off the lot, and entire bucket seat is jammed and the tension cable is snapped, and the automatic sliding power door went out on passenger side. All of this of course after buying a Platinum certification that doesn't cover any of this. For $32,000 we got a car that has no floor matts (Toyota upcharge $170), no second key fob ($400 upcharge), no front plate mount becuase our sales rep told us he "couldnt put the plates on the front" so I just did it myself back home ($50 for plate kit), and an entire second row seat that is inoperable and broken sliding power door. Had I known any of these things prior (or on the listing which didn't mention any of it) I would've walked out or never bothered to go to Elgin in the first place. This review is two stars because their sales manager Umair is a God send and actually helped immensely in getting past three "internet sales reps" on the phone that delayed me all day. He helped us get a wire transfer to secure the car from out of state and gave great numbers to help us figure out our budget ahead of time. Of course when we came in none of the Elgin sales reps knew anything about the quote Umair had made so our rep bumbled around for another hour wasting time. Umair gives this dealership an extra star entirely on his own. So I wouldn't recommend Elgin to anyone, although you may be able to get a good deal if you just do your homework and catch their tactics on the spot. Be wary.I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great job by Service Department
by Richard on 04/21/2024The staff was friendly and quick to get me checked in. Also the service was done in a reasonable time.Thank you for your outstanding rating about our service department, Richard. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Purchased a New Tacoma
by Matthew on 04/22/2024Dealt with us in a straight forward manner while being honest and fair. Other dealers such as Continental Toyota employ a bait and switch approach.I appreciate you for letting others know about your experience, Matthew! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Elgin Toyota
by Arnold on 04/21/2024Our sales associate Khalid greeted us professionally and assisted us in the driving test experienceHi Arnold, and thank you for this great review! I am happy to hear that Khalid took care of you! They are a great asset and I appreciate all that they do. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Awesome car buying experience.
by Loretta on 04/18/2024My salesman Sergio Mendez was very pleasurable to work with. Very professional & helpful.Thanks for your outstanding review, Loretta! I'm very happy to hear that Sergio was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Easy
by David on 04/15/2024The Costco program made it easy. Moe lead me through the process adeptly.David, thank you, and congratulations on your purchase! I am so pleased that we could make your visit easy and efficient and believe that's how every car-buying experience should be. I am sincerely grateful for your business! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Car Service
by Yamarie on 04/11/2024Friendly staff, Bryan and Matt are my favorite. Very consistent in person as well over the phone. Very happy with the serviceYamarie, I sincerely appreciate your feedback. Each employee is a valued member of the Elgin Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
My Experience at Elgin Toyota was very positive.
by Mariam on 04/12/2024The knowledge and friendliness of my salesman Burim was very much appreciated.Congratulations on your new ride, Mariam! Thank you for taking the time to write about your experience. It's great to know Burim was able to provide you with a friendly and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Fantastic dealership! Ask for online help… Roxie
by Bob & Liz Leonard on 04/11/2024We found the exact 2024 Toyota Tacoma online and contacted sales department… Roxie responded nearly immediately and helped us through the whole process… We could not be happier… PS: we live 75 miles north of NYC . The extra inconvenience of… flying into Chicago international, purchasing the car from Elgin and driving back was SOOOOO… Worth it!Bob, thank you for the wonderful review and for traveling to Elgin Toyota from quite a distance, I appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Excellent service!
by M_Wells on 04/10/2024I made my appointment online and was able to get in the next day. My service advisor, Darryl, was helpful and informative. Highly recommend!Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Darryl does for Elgin Toyota and our customers. Hope to see you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Quick turn around!
by Brigid on 04/05/2024PromptThank you for this amazing review! I really appreciate your business, Brigid. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Accommodating and Professional Experience
by Edward on 03/28/2024Friendly staff, nice showroom and waiting area. Salesperson was not overly pushy and process was professional.Edward, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Elgin Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Outstanding Service
by MW57 on 03/26/2024Friendly & professional staff who treated you with respect. We've always been satisfied with the service we have received there.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience. It was truly a pleasure working with you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Fantastic experience.
by Kathleen on 03/21/2024Fantastic Experience. The whole process was easy and comfortable.Thank you for this amazing review! I really appreciate your business, Kathleen. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Toyota Camry
Toyota Highlander
Toyota RAV4 Hybrid
Glad we could help! Thanks for sharing, Timothy! Your support is truly appreciated.
by jjoern on 08/20/2025