Friendly Chevrolet
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Customer Reviews of Friendly Chevrolet
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Routine oil change
by Jarhead on 01/04/2024The work was all done thoroughly and in less than an hour
The following reviews are more than two years old. They are not included in the overall rating.
12 service reviews
Friendly Chevrolet, Springfield Illinois - Service
by Cassidy013 on 08/20/2022The initial drop off was fine. The pick up after was fine. A day after the service, I get an email from my car’s monthly app stating the tire pressure in the two driver side tires are over 4lbs under pressure. So much for the 36 point… maintenance check! Then a day later, I get an email from Friendly Chevrolet Service stating it’s been awhile since your last service…?? Wow! You all are on top of things. I’ve bought 4 vehicles from you in 7 years (3 in the past 18 months). Pete has been awesome as our salesman. The initial Service Check-in crew have been awesome as well. The rest, not so much. Never got a car wash code either after picking up the car. You would think after being such loyal customers we might be entitled to a little perk like a car wash or two for our new vehicles. I love my Chevy truck and it is about ready for a trade (as Pete knows-he’s been on me about it) but after all this, I am tempted to go look at GMC Denali’s instead. I’ve worked with S&K before and never had service issues when I owned my Bonneville SSEi. This isn’t the first time we have had poor service here and unfortunately, I’m not convinced it will be the last.Cassidy013, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. - Bill Lynch, General Manager, blynch@susansautomall.com
Oil change and tire rotation
by Scoobydid on 07/31/2021Easy as usual. Drop off before work. Pick up after work.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. - Bill Lynch, General Manager, blynch@susansautomall.com
Service department
by Dbrown on 12/19/2017updated 12/26/2017i took my vehicle in there to have them do regular maintenance. I told them what was wrong with my vehicle and what I wanted done. They did a diagnostic test and then charged me for it. I will not be going back.Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please call me at your earliest convenience so that we can speak about this. Sincerely, Shannon Seiz Customer Service Manager Friendly Chevrolet 2540 Prairie Crossing Drive Springfield, IL 62711
Work was finished quickly
by Equinoxdrive1 on 04/12/2017updated 04/24/2017Things were done quickly however not accurately. Corrections were made without argument or hassle. Seat was moved in every direction available as well as the mirrors. No offer was made to wash the vehicle however the offer was made to other… customers waiting.Oil change
by Mememaw_1 on 04/03/2015updated 04/16/2015I guess they were busy, it seemed to take a little long time than other visits for an oil change. I was just a litt curios, because they normally wash the car but they didn't do it this time. It was nice weather n no rain in the forecast.chevrolet owner
by Janell_C on 03/25/2015I am pleased with the service I receive, but it seems like most of time when I call for the Service department everyone is on another call and I have to leave a message or call back later and that is hard to do from work.Saturday morning appointment
by danandpamagral on 02/19/2015updated 03/05/2015I called Sat morn to get an appt. They got me in at 11:00am and even tried to get me a car to shop with while they serviced my car. By the time a car was available, they were almost done which surprised us about their speed. Thanks for a… good experience.Replacements
by rbuffy2 on 01/28/2015I had a headlight replaced and the molding around the passenger side door replaced because it blew off while driving down the highway.2014 Chevrolet Silverado
by ejw2006 on 11/17/2014updated 12/09/2014The only thing I'm not sold on is my bedliner not really happy with it but otherwise I'm extremely pleased with the customer service.Excellent customer service
by JenniferSS14 on 11/14/2014updated 12/08/2014Don, the service manager, was great. He took care of me and you can tell he truly cares about the customer.wait time with appointment
by Dawnmm on 10/03/2014updated 10/08/2014My only complaint is I scheduled and confirmed an appointment for 2pm and it still took 1 hour and 40 minutes. This is the 2nd scheduled appointment that I had to wait that long. I thought an appointment would get me in a shorter amount… of time but discovered I had the same wait time as a walk in. I would recommend advising this at appointment time because I was on a limited lunch hour. Thanks.Friendly Feedback
by Carol_L on 08/12/2014Everyone was friendly and efficient. Work was done well and was finished in a timely manner. A thoroughly pleasant experience.
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About our dealership
Hello! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! - Bill Lynch, General Manager, blynch@susansautomall.com
by Friendly Chevrolet Springfield on 01/05/2024