Friendly Chevrolet
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service Rating
Service department
Written byon 12/19/2017
updated 12/26/2017
i took my vehicle in there to have them do regular maintenance. I told them what was wrong with my vehicle and what I wanted done. They did a diagnostic test and then charged me for it. I will not be going back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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dealerreply on 01/04/2018
Dealer Response
Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please call me at your earliest convenience so that we can speak about this.
Sincerely,
Shannon Seiz
Customer Service Manager
Friendly Chevrolet
2540 Prairie Crossing Drive
Springfield, IL 62711
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