Customer Reviews of Mercedes-Benz of St Charles
Review type:
Awesome Experience!
Paul was great
by Jeff Gennarelli on 01/04/2024Everyone was very helpful and pleasantThanks for sharing your thoughts, Jeff! We appreciate your support.
Mostly a good experience.
by Gary Blihovde on 01/04/2024We were there on the last day of the year for buying a car. They were very busy! Because they were so busy we had to wait several hours to complete the sale. I took away one star for that but understand that it was not all their fault.… They were just swamped with buyers.Our apologies for our busiest day of the year. We do our best to accommodate our customers! Thank you again for your purchase! We hope you are enjoying your new car and wish you many happy miles!
Excellent experience
by racheal on 12/28/2023Marco and the cashier went above and beyond. Everyone was polite and friendly. I will return to this dealership for future service and I highly recommend Marco in service. They gave me a loaner car as I’m from far away/out of town and my b1… service was expected to take 3-4 hours but it was done in only 2. Very pleased.Thrilled to have you as our customer and look forward to assisting you with you auto needs for many years to come. Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Routine maintenance
by Bob on 12/17/2023Have always been happy with service department. Whether just adding air to tires or having scheduled maintenance performed. Staff is always courteous and professional.We are thrilled to have you as our customer, Bob! Thanks for sharing. Wish you a wonderful holiday season!!!
Happy holiday to all
Normal routine service
by Ron C on 11/03/2023Quick in and out service. No problems , no upcharges.Thanks for sharing, Ron! We appreciate your support.
Outstanding!
by Mark Nadler on 10/24/2023By far, the most satisfying car buying experience I've ever had. Everyone was great -- the salespeople, the finance manager, the guy who took the time to explain all the technical features. Could not have gone better!It has always been our pleasure working with you, Mark! Thank you again and we hope you are enjoying your new car and wish you many happy miles!
Great service
by Daniel D on 10/21/2023Just very happy with Mark M and the service I received at St Charles Mercedes. Always feel comfortable with the advice given to me and always happy with the results!Glad Mark takes good care of you when you visit! We appreciate you sharing your thoughts!
Beyond excellent
by Sales and service on 09/21/2023Professional, knowledgeable and service at a high level both knowledgeable and care of my time and explanery workmanship The BestThanks for sharing! We will continue to do our best in assisting you with your auto needs!
Auto Service and Quotes
by Pat OBrien on 08/24/2023Prices are high from this dealership, but work performed is very good. Cars are always spotless at time of pick up.Thanks for sharing, Pat! We do our best to be competitive with other MB service centers.
Great service, Great folks
by Rick on 07/08/2023Love working with Ron and Corey on our two MB’s as they and the service crew do a great job, but sadly their mgmt team has put profits ahead of customers as they are now putting in a 3% credit card fee on all services. As such we will be… taking our service business elsewhere!It is our pleasure working with you, Rick! Thank you for your feedback. We will be taking all thoughts in to consideration. We hope to work with you again in the future!
Successful Repair
by Pat OBrien on 04/28/2023MB of St. Charles successfully replaced the Suspension Damper on my SL550, which failed at 51K miles. Car was nice an clean and waiting for me ahead of time.Glad we could help! Thanks for sharing, Pat!
I love Mercedes-Benz of St Charles
by Alexa Certa on 04/24/2023I can not say it enough... I love Mercedes!!!! Every single time I've stopped by whether that was to get air in my tires or to get a warranty repair done on my car my experience has gone above my expectations. This time, like every time, my… experience was phenomenal. I was treated with respect, cared for, and supported. I had to pull out my computer to work and they even offered me a private space to sit. Leaving my service appointment I immediately called my friends and told them how well I was treated. I even urged a few of them to stop what they were doing and go buy a Mercedes. Being a young professional it's not often that companies take you seriously, especially luxury brands, but that has never happened once at Mercedes. I can proudly say I will never drive another brand of vehicle in my life.We are thrilled to have you as our customer, Alexa! Thanks for sharing. Your support is appreciated.
They stand behind their product
by Steve J Scott on 04/23/2023Had an issue with the sub frame MB took care of the issue.Glad to help! Thanks for sharing!
E400 2015
by Mark Coleman on 04/19/2023I stopped in to MB St. Charles where I know it will be a pleasant experience and I am never disappointed... from service to the sales staff. Phillip, Lee and Craig are the best. This store is a real credit to St. Charles. Keep up the great… work. I just needed the tire PSI adjusted and a screw for my license plate. MarkWe are thrilled to have you as our customer and look forward to working with you for many years to come! Thanks for sharing, Mark!
Service
by Mercedes Banz on 04/08/2023Great service. Completely satisfied!Thanks for sharing your thoughts! Your support is appreciated.
Annual check up
by Annual check up on 02/16/2023Annual check up performed without issue. As expected with 10 yr old car, there was a laundry list of suggested repairs. After discussing with contact decided on which to accept. Recommend asking questions before just accepting repairs.We do our best to recommend repairs needed and services recommended by Mercedes-Benz for the age and miles of your vehicle. It is always your choice of what services to do. Thanks again for servicing with us and we look forward to working with you again!
Awesome Service!!!
by Tony on 01/25/2023I brought my vehicle in for service and the service team made sure I had a loaner and provided me with day to day updates on my vehicle. They also did an excellent job of communicating regularly with the warranty compan and were very… specific about the mechanical issues my vehicle was experiencing. Thank you Ron, Ian, and Corey! You guys are an awesome team. A+ service!We were happy to help, Tony! Thanks for sharing. Your support is appreciated!
Efficient & Straight Forward
by 2022S580 on 12/28/2022Andrew and the management team made the sale and my trade in easy. They were efficient as possible and thought two steps ahead. I appreciated that they were prepared each step along the way. This is my second Mercedes from this dealer and I… appreciate they are local and easy to work with.We are thrilled to have you as our customer and look forward to assisting you with your auto needs ! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Not sure what this means
by Mercedes on 11/13/2022Dean was great to work with. Very professional and kept me up to date regarding my service BGlad to have work with you! Thanks for sharing. Your support is appreciated.
Excellent Performance
by Dominick on 11/03/2022They started working on my car at the scheduled time and completed the service at the estimated time provided by the advisor.We do our best to make your service visits as convenient as possible! Thanks for sharing!
Perfect, again
by Cole Helfrich on 11/02/2022Once again, my service experience with St. Charles Mercedes Benz was flawless from beginning to end.Thanks for sharing your thoughts, Cole! Your support is appreciated.
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz of St. Charles is a proud member of the Resnick Auto Group, a dealership group dedicated to excellence in customer service, vehicle selection, and repairs and maintenance. Our Mercedes-Benz dealership embodies this commitment in everything we do.
Between our vast inventory of brand-new Mercedes-Benz vehicles and certified pre-owned Mercedes-Benz models, you’re guaranteed a great experience in an environment meant to put you at ease. And with our trained and certified technicians, you can rest assured that all engine work is being carried out with utmost professionalism and care. This is why drivers from Aurora, Wayne, Elgin, Batavia, and Elburn come to us in the first place, and also why they continue to rely on us well into the future.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It was our pleasure assisting you with your purchase, Kennetra! Thank you again for your purchase and for sharing your thoughts. We hope you are enjoying your new car and wish you many happy miles!
by jjoern on 06/06/2025