Webb Chevrolet Plainfield
Customer Reviews of Webb Chevrolet Plainfield
Review type:
Phenomenal car buying experience
Great Service
by Sean091 on 02/08/2016I brought my car in for service due to a coolant leak. After having the run around with two AutoNation dealerships (where I purchased the car) and them telling me there was nothing wrong with the car, I took it to Webb and decided to have a… real Chevy shop look at my car. They found the problem and the mechanic stayed later to get my car fixed for me so I didn't have to leave my car over night at the dealership. I'll definitely use Webb again! Thanks for great service :)Thank you for writing this five-star review of our service department. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Outstanding
by LansonR on 12/24/2015updated 01/12/2016They got me the vehicle I wanted at the right time and the right price. Everyone was very friendly and professional and I would both recommend and return in the future.We appreciate you taking the time to provide us with your positive feedback. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Ecstatic in my Sonic!
by Sandra771 on 12/31/2015updated 01/12/2016My experience was great. Mark Garaffa is the best. He was very pleasant and made it stress free and enjoyable. I appreciated the time and effort he put in. It made me feel like I had value. I will recommend everyone to Webb. Your jiggle… is so on point. I'm still talking about you. God Bless,Thank you so much for taking the time to leave this wonderful review. We are so very pleased that Mark could make your visit enjoyable and stress free, and we believe that's how every car buying experience should be. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
New vehicle
by Tinapatti1 on 12/06/2015updated 01/06/2016The sales and finance team were wonderful. They took their time and I would definitely recommend them to my friends.We love hearing about customers that have a terrific experience at Tina. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Jackie Webb | Sales Manager | jackie@webbchevy.com
Mrs. Allison
by DavidA11 on 10/29/2015updated 11/11/2015I've never had a problem with the customer service or service repair. Overall, they are always available for me. Thank youThank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Webb Chevrolet of Plainfield. Kind regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Excellent service and facilities
by Saphire56 on 10/03/2015updated 11/09/2015I was very pleased to know that my 2011 Malibu was still under warranty. Dan and his team went above and beyond to make sure that I had a excellent experience at their facility. I will recommend them to everyone I know!We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt Dan and the rest of the team went above and beyond to help out with your vehicle needs. Thank you for your recommendations and we look forward to the opportunity to see and service you in the future! Kind regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
1st Service for my Chevrolet Trax
by Jesus_83 on 09/24/2015Friendly staff, popcorn cart in launch area, and zero-issues after the service appointment to my vehicle! However, you could improve in your available 'wifi' connectivity in the launch area, appointment set-up over the phone, and reminding… your technicians to re-set the oil-life monitor back to 100% again after oil-change service, now that would complete at least some of the few problems I encountered during this last visit.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Jackie Webb | Sales Manager | jackie@webbchevy.com
Survey
by Anselmo_Jr on 08/08/2015updated 08/14/2015I dropped off the car the night before and picked up my car the next evening. I need to call as I did not completely understand some of the work per the description that was warranty work.Thank you for the excellent review! It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Jackie Webb | Sales Manager | jackie@webbchevy.com
Honesty is still the BEST policy at Webb Chevrolet
by redbirdgal76 on 06/12/2015I recently went in for a routine maintenance check on my camaro. When it was completed, the agent handed me the keys and then explained a situation. While backing the car out of the bay, two scratches were put on the bumper. He explained… he had already called the collision shop to have the repairs made, and would work around my schedule. I was blown away with his honesty. He could have handed me the keys, let me drive away, and said nothing. I will tell family and friends of this kind and honest deed. Webb Chevrolet is very luck to have Dan as an employee!Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Jackie Webb | Sales Manager | jackie@webbchevy.com
Jason Nowakowski is the best!
by SarahF83 on 05/19/2015Jason Nowakowski was my sales person. He was great - he worked hard to get the payment to where it needed to be for me to walk out with a new car. He was personable, friendly, and he really made me feel comfortable. We bought 2 cars from… him on this day :) We will send everyone we know that is considering a new car to see him!We love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle.Jackie Webb | Sales Manager | jackie@webbchevy.com
Bill is awesome !
by JDChesser on 04/02/2015Bill, service mgr, is awesome ! Very helpful and knowledgeable. Was accommodating and got me in and out in timely fashion even though I had just called in minutes earlier for oil change appt. THANK YOU ! Keep up the great service and… quality work.Thanks for your outstanding review. We're glad to hear that Bill was very helpful and knowledgeable. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jackie Webb | Sales Manager | jackie@webbchevy.com
Thanks for your outstanding review. We're glad to hear that Bill was very helpful and knowledgeable. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jackie Webb | Sales Manager | jackie@webbchevy.com
We got a car!!
by Laurilu82 on 03/13/2015updated 03/23/2015We came in with a poor situation. Due to circumstances not foreseen, our car broke suddenly. We had little money to put down and poor credit to back that up. We were treated courteously and with compassion and fairly. We were made to feel… comfortable and not ashamed. Salesman understood our situation and could relate. Both salesman and sales manager were friendly, fast and precise. We walked out with a new car when we were expected to be turned away in shame!Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. If you have any further needs, do not hesitate to come back in for a visit. Sincerely, Jackie Webb | Sales Manager | jackie@webbchevy.com
Webb Chevy
by sandyammtg1 on 03/03/2015Everyone was helpful and courteous Have been very satisfied with all my experiences there I tell all me friends to shop for their new cars thereThanks so much for going out of your way to write this great review! Its delightful to hear that you have been very satisfied with your experiences with us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
2015 Chevrolet Trax Silver FWD LS
by jesse_ortiz on 02/08/2015I purchased my Chevy Trax in Webb Chevrolet of Plainfield Illinois, where I purchased my 2013 Chevrolet Sonic LS Sedan in silver the year before. The sales staff at Webb Chevy are very willing to work with you on a finance plan that best… suits your needs. They also go out of their way to offer the best value for your trade-in so you can remain within budget! Im a happy customer, and would recommend Webb Chevrolet of Plainfield Illinois to my friends and family!Thank you so much for taking the time to write this review, Jesse. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at our dealership. Congratulations on the new car! If you have any further needs, do not hesitate to come back in for a visit. Jackie Webb | Sales Manager | jackie@webbchevy.com
nope
by coloradowner15 on 01/02/2015I am extremely happy to say that I am the owner of a 2015 Chevy Colorado Z71. However, while in the process of purchasing the vehicle I ran into problems with Webb Chevrolet in Plainfield, Illinois. I was lied to on numerous occasions… while dealing with Webb Chevrolet. I called Webb Chevy on the afternoon of December 18, 2014 to inquire about their black Z71 Colorado. The sales manager informed me that it was still on the lot. I told him that I would be down in about an hour and a half to take a look at the Colorado. Upon my arrival he informed me that he had bad news, the black Colorado was sold about a half hour before I arrived, but it was not a big deal because they had a very similar Z71 Colorado at their sister dealership. Their sister dealership is Webb Chevy of Oak Lawn, Illinois. So, I went for a test drive in a LT Colorado and I liked the truck very much. After the test drive I was willing to start talking about purchasing the Z71 Colorado and trading in my 2007 Ford Ranger. After about 45 minutes of negotiating with the sales man we came to a deal. We shook hands and I gave them my title to my truck I was going to be trading in and I asked, several times, if this deal was set in stone. They guaranteed that the deal was set in stone, and they would be receiving the truck the following day, detailing it and getting it ready for me to pick it up the following afternoon. The next day I received a call from the sales manager saying they hit a small snag. He proceeded to inform me that the Z71 Colorado that I agreed to purchase the night before had been sold to another buyer that morning. At this point I was upset. After all I was told that the deal was set in stone. I decided to do some research on the truck I agreed to purchase. I searched by the VIN number that was listed on the spec sheet the dealership had provided me the night before. To my surprise, I found that the truck was not at their sister dealership, but in fact, it was at a different . I then called a different Chevy to see if the truck I had agreed to purchase with Webb Chevy was, in fact, sold. I was informed that it had not been sold and that the other Chevy dealership was not willing to trade with Webb Chevy. I was extremely upset that Webb Chevy had been completely untruthful with me by communicating that the truck was sold when it was the two dealerships not being able to strike a deal. I then had to return to Webb Chevy to get my title back from them because I did not want to purchase my truck through them. When the sales manager asked why, I told him because you lied to me saying that the truck was sold and lying to me saying the truck was at their sister dealership. When it was not. Knowing that I wanted the truck that I agreed to purchase the night before I drove out to a different Chevy dealership. I came to a deal to purchase the vehicle from them. While going through the finance process, the other Chevy dealership informed me that Webb Chevy did not even run my credit the previous night. I would like to know how Webb Chevy could agree to sell a vehicle to me at an interest rate approved by the bank when they, in fact did not even run my credit. Needless to say, I am not impressed with Webb Chevy, in fact am concerned in the way they handle their business and would hope that others do not have to go through the same complications and unethical business practices that I have experienced. I will definitely not be purchasing any vehicle from them in the future.On behalf of our dealership, we would like to extend our apologies to you for your last visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact me at your convenience. Jackie Webb | Sales Manager | 815.436.2071 | jackie@webbchevy.com
Elusive Oil Leak
by Ferdinand815 on 10/23/2014I noticed a small oil drip on the garage floor after the oil change. I called and I was requested to bring the car back in. No oil leak could be found. The next day there was another oil drip on the floor. I called and was requested to… bring the car in again. No leak could be found. Service Manager put a tracer in the oil and said to bring it back in 2 weeks. This time the leak was found at the crank shaft oil seal on the passenger side of the engine. Seal was replaced and no more oil drips. Great Job!Thank you so much for taking the time to leave this wonderful review. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your car, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. While we hope nothing else happens to you car, if anything ever does, our service team is always here to help you out. So please, don't hesitate to swing by if you have any questions or concerns. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
I LOVE THIS DEALERSHIP
by Judithsheldon on 08/30/2014updated 10/03/2014The employees at Webb Chevy are some of the most friendly and helpful that I have ever met at a car dealership. The service done on my vehicle done well and in a reasonable amount of time.Judith, thank you for taking the time to share your feedback. Each employee is a valued member of the team and we all strive to provide excellent service! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to seeing you again in the future. Thanks again! Jackie Webb | Sales Manager | jackie@webbchevy.com
lisa
by chevy_cobalt on 08/12/2014They got the work done in an hour even though they were very busy, I was on my lunch hour and had to get back to work.Thanks for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Thank you again and hopefully we get to see you again! Jackie Webb | Sales Manager | jackie@webbchevy.com
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
by DANA DOUGLAS on 05/01/2024