Rod Baker Ford Sales
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Customer Reviews of Rod Baker Ford Sales
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Ford Bronco Sport
by Amber B on 12/16/2024
I had a great experience with Mark he was very helpful!
139 reviews
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Rod Baker Ford is the Yardstick of Measurement
by Nick A. on 08/24/2018updated 08/29/2018The service and customer centric attitude at Rod Baker Ford is second to none. Professional, Courteous, Capable, and Committed to Customer Satisfaction. Rod Baker Ford is the only place that we will service our Expedition and F-150.Rod Baker Ford
by Andy B 71 on 08/21/2018updated 08/27/2018The service dept is top notch. Friendly & Professional.Excellent
by Geraldt on 08/13/2018updated 08/24/2018Had appointment, was In & out. No hidden chargesFord Edge
by Roy Altonen on 07/31/2018updated 08/09/2018everything went very well, always very goodOil Change
by Kevin Wern on 07/31/2018updated 08/09/2018Please with serviceCar repair
by Bigjohn on 07/21/2018Horrible. Went to get the tires rotated and have lifetime alignment on this car. They couldn't align the wheels because of faulty tie rods and "bad" rack and pinion. They wanted to charge me $1350 to replace; so I got the repair doneโฆ elsewhere for $325.00. The rack and pinion is fine. I replaced the front brake pads and rotors two days later and noticed one stud came off very easily because it was stripped; Quick Lane is the last place to work on it. I took it back to Quick Lane who after much argument said they would fix the stud for free. While doing my brake job I was going to grease the caliper then being tired from work and realizing how humorous that was didn't wipe the little bit of grease off the caliper to the mechanics satisfaction. In his fit of rage he loosened the caliper,let it fall, where it was dangling by the brake line. Any experienced mechanic knows this is improper and could cause brake failure later down the road. The service manager Pete went on to belittle me in front of several mechanics. He owes me a public apology but I will never see it. They also charged me $60. to do the alignment, when it shouldn't have cost me anything stating that they had to do the repairs. It dose not state that anywhere in my documentation. I just purchased a 2017 Roush Mus tang from another dealer due to a snotty sales staff. I had previously purchased an F 250 with a diesel from another dealer for the same reason. I guess loosing approximately a $100,000 in sales, plus a customer, who owns six vehicles that need repair eventually, for life is part of their business plan.A Satisfied Ford Owner
by Satisfied on 07/06/2018It was quick & easy to make the appointment. The day of the appointment I drove in, the oil was changed, the 45G mile check up was performed. As I was checking out, I remembered having an issue with one of my tires tripping the low airโฆ sensor. I asked them to check it out, which they did immediately. Very satisfactory experience.Always satisfied!!
by Franklin55 on 04/30/2018updated 05/22/2018Always great fast service. Unfortunately this time had a nail in a tire. It needed to be replaced and delivered from another location. Did not wait long at all. Very happy!!!New to us. Ford Escape 2016
by Hoaglandbay on 02/26/2018updated 03/06/2018I love my Certified Pre-owned vehicle. Everything does not work on it, but I have confidence in Rod Baker Ford to fix everything.Purchasing my new 2017 Ford Focus
by camay99 on 08/14/2017Don was an Awesome Salesman and was very patient. He was suppose to only work until 4 but stayed well over that so I can drive my new car home that day. Adam, as always, been helpful, respectful and an awesome person to work with. He got meโฆ the best deal possible and knew exactly what I was looking for financially.Oil Change n Tire Rotation
by mking0519 on 07/05/2017updated 07/17/2017Went I for an oil change and tire rotation for the first time. Had no appointment. Service went better than expected with very little wait. In and out in under an hour. Car runs well. Techs gave me feexback on what my car needed goingโฆ forward but didn't press me to take immediate action. Location is close to my house. Will definitely return.Sad upon pick up
by Huska2013 on 07/04/2017updated 07/17/2017After spending over a $1000 and having it all day, I was disappointed it wasn't washed when I picked it up.THE go to location for car care
by Drive14 on 06/26/2017I was treated with total respect! I left the building and did my grocery shopping. My phone number was taken before I left and I received a call when the service for my car was completed 15 minutes sooner than expected! (There I wasโฆ standing in the check-out line.....) I'll be back to the conveniently located Quick Lane Tire & Auto CenterGood Customer Service
by hwarren on 06/05/2017updated 06/20/2017The service writer was very nice. I had an oil change and warranty work. It was my first oil change (I was told it would be comped). They accidentally charged me but when I mentioned it was my first oil change, they apologized and tookโฆ care of it. It is never a matter of making a mistake, we all do that, but they handled it very well. I will be back.my radio is back and my navigation before memorial weekend
by dimidimi on 05/29/2017updated 06/08/2017I was satisfied with their service last week of my car- at first I was upset because I didn't have radio and no navigation in my car last Thursday because the maintenance dept told when they updated my navigation with new Sd card the screenโฆ and radio quit or didn't work- got my car back Thursday night went home with no radio in my car. I told my husband about it-- were a little bit dismayed. Then Friday morning I got a call from the head of the maintenance department at Rod Baker Ford in Plainfield to swing so that they can get the radio code number for my car so that they could order the part needed to fix it... to make the story short I went back Friday morning to maintenance dept. I waited 45 minutes and they told me they made my radio and my navigation work. Very happy!!! When I heard it because I need radio and navigation for my memorial weekend. Thank you Rod Baker and maintenance dept.Awesome dealership
by TTat71776 on 06/06/2017Our car was in and out in the time frame we were given (actually faster!). Everyone at Rod Baker Ford is always very professional and easy to deal with!!Your positive review means a lot to us and weยre happy we could help you! We hope you continue to choose Rod Baker Ford Sales Inc. for all your vehicle needs! Take care!
2017 Ford Fusion
by Kirstan70 on 04/24/2017updated 05/05/2017We had a great experience! We walked into the showroom close to the end of the day and both the salesman and finance guy did everything possible to put us in the car we wanted at the right price! Great job!Great Experience
by drbrunswick on 03/06/2017updated 03/16/2017Great experience start to finish! Never felt pressured, James made sure to find the Explorer we wanted with every option we asked for. Great experience and we'll be back when we decide to buy again.Service
by Jbtrk29 on 01/03/2017Service was great, very professional and courteous.Great Job!
by Sherr2210 on 12/23/2016updated 01/03/2017The Service department took care of all my concerns with flying colors!!Regular service on my trucks.
by Franklin55 on 12/23/2016updated 01/03/2017I like the service and the time and manner in which you dealt with my truck and everything was great.
About our dealership
Thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
by kunes_country1 on 06/28/2017