Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Great experience
Great Service!
by Christie on 04/07/2024Gerald Kia has friendly, professional staff. I feel I get a great deal, they give me honest feedback on what maintenance my car needs and not just trying to get money out of my pocket.Christie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Appointment
by Joshua on 04/08/2024Great communication and service wasn't as long as they initially thought it would be. Seamless and professional service.We are thrilled to read your review, Joshua! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Best KIA Dealer
by Charles on 04/04/2024Professional friendly helpfulCharles, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia of North Aurora is Amazing!!!
by Michael B. - From Montgomery on 04/06/2024Gerald Kia of North Aurora stands by their lifetime power train warranty, and the service department is top notch! Service Manager John is the reason I have continued to buy cars at this location, because he is a man of integrity and I… will only go to Gerald Kia of North Aurora to have my car serviced!Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great
by Keith on 04/05/2024Friendly, professional, fastThank you so much for your glowing review, Keith! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service
by Rachelle on 04/04/2024Rich helped me with all my concerns from the recall and maintenance. Excellent service!Rachelle, it’s great to know that Rich provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Pleasant Experience to buy a car at Gerald North Aurora
by Lynn on 03/25/2024The staff Akos in Sales, Dan in Finance, and Chuck the General Manager were all very kind and helpful.Thank you for leaving us this great review, Lynn! We are very happy to hear that we could be very kind and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Michael
by Michael on 03/24/2024Told me upfront how long the wait would be.We appreciate you for letting others know about your experience, Michael! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Happy with service received
by Nicole on 03/22/2024Service advisor kept me updated and had my car done in the same time frame he gave me. Went through multipoint inspection with me and also gave me quotes for my brakes that would need to be done at the next appointment.Hi Nicole, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience
by Kevin on 03/21/2024Chuck and Adil were great to deal with, fair deal and very professional all the way through.Kevin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change
by Kimberly on 03/21/2024Friendly and knowledgeable staff.Kimberly, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Karla on 03/17/2024Fast and friendly.Service department was kind, helpful and knowledgeable. I highly recommend Gerald Kia of North Aurora to friends and family.We really appreciate the kind recommendation, Karla. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Dunlap
by Deborah on 03/13/2024Friendly EfficientWe cannot thank you enough for this glowing review of our service center, Deborah! We know how valuable your time is and we aim to provide efficient and friendly service to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil Change Service
by Ani on 03/13/2024It was a super quick process, and they washed my car as well. Richard was also very nice, and answered any questions that I had.Ani, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of North Aurora we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A goo experience.
by Jeffrey on 03/11/2024Nice people explained everything.Thank you for this amazing review! We really appreciate your business, Jeffrey. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service
by Richard on 03/10/2024They were excellent in jumping onto the emergency problem we encountered on our Optima. Very willing to help, very courteous, and professional.Richard, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Adil and Team Should Get RAISES!
by Martin on 03/04/2024Adil and the rest of the team were fantastic! I never felt pressured to do anything I wasn't comfortable with, they welcomed me with open arms and dealt with all of my questions even though it was over 2 hours past closing time when we were… done. I've never been in a friendlier car dealership in my life. Absolutely amazing!Martin, we’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values firsthand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great oil change experience
by Joe on 03/05/2024Richard was very helpful in getting me an appointment for me that worked for my schedule. He let me know as soon as the car was ready. And the car was very nice and clean when I got it back.Thanks for your outstanding review, Joe! I'm very happy to hear that Richars was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Highly recommend Gerald Kia!
by Courtney on 03/03/2024We had the pleasure of working with Akos and Chris. They were amazing people who care about meeting your needs. They even went out of their way to buy my husband and I lunch since we were starving waiting on the process!! Talk about… customer service! A++Courtney, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I drive 45 minutes one way, if that says anything
by Kara on 02/29/2024Comprehensive maintenance completed faster than estimated. The waiting area is nice and the refreshments are appreciated.Kara, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good experience
by Nataly on 02/25/2024I love how kind everyone was! It was such a smooth process returning my lease and getting a new car.Thanks for letting us know of your complete satisfaction, Nataly. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 05/22/2025