Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Great experience
Great Service
by Katherine on 09/13/2023Great service, as always. Car was done before time promised, Everything is explained and recommendations were made.Katherine, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Quick and high quality service. AAA+++
by Jesse on 08/31/2023Very quick service, professional and courteous staff. I believe that this is the best service that I have ever received. The mechanics were very informative and cared for all my concerns.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Experience
by Charles on 08/26/2023Quick, Friendly, Knowledgeable staff. Timely updates on progress.Charles, I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Nice staff
by Brenda on 08/24/2023Very nice person who checked me in and outThanks for your outstanding review, Brenda! I'm very happy to hear that our staff was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A+++ experience
by Caylee on 08/21/2023Friendly staff and easy to work with.Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Another satisfied soul
by Michael on 08/21/2023Jacob Larson my salesman was really good to work with!! Pleasant experience and definitely appreciate you!!Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Timely & Great Service
by Tracy on 08/15/2023Took me right away and was finished when they had indicated. Took care of the things I had come in for.Tracy, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Gerald Kia of North Aurora provided you with a great dealer experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
quick & efficient
by Teresa on 08/14/2023wifi. loved the wifi.Thank you for visiting our service department and for leaving the kind words, Teresa. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia new vehicle purchase
by Richard on 08/08/2023cordial, quick, easy,We appreciate you for letting others know about your experience, Richard! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service from Adil
by DeeAnna on 08/07/2023Adil was wonderful and very helpful. We did not feel pressured.Thank you for taking the time to write about your experience with us, DeeAnna! At Gerald Kia of North Aurora, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Adil was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Routine end of 3rd year Telluride service
by Roger on 08/03/2023Clear explanation of evaluations and work done. Summarized that all applicable service bulletins had been performed.Thanks for giving us the opportunity to service your vehicle, Roger. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My Experience
by Jeff on 07/31/2023Clean, professional, courteous employees, and fair pricing. Not sure what else you could ask for!To say thank you is not enough, Jeff! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Gerald Kia of North Aurora again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Appointment
by Jennifer on 07/29/2023I was able to drop off and pick up with no problems. Staff was very friendlyHi Jennifer, and thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great place to buy a car and get service!
by Meredith on 07/23/2023All the staff were very friendly! Quick service and good results!Thank you for reaching out Meredith! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very good service
by Alanvarghese on 07/21/2023Ramiro was very knowledgeable. Though I had done some research on my end he was able to explain each and every feature of the car and helped me understand the finance optionsWe love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Gerald Kia of North Aurora was able to provide you with a very good experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Attentive Service
by Heather on 07/16/2023I was helped immediately, everything was explained to me, and all my questions were answered.Heather, I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Jose on 07/13/2023Andrew, service advisor went above and beyondJose, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Andrew went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service!
by Kimberly on 07/08/2023The people in the service department were very courteous and polite and they completed the work on my car quickly. They also took the time to explain what was done and the results of all inspections.Kimberly, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always Professional
by Raymond on 07/05/2023They do a great job!Thank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Ivonne on 07/05/2023Everyone very nice and informativeIvonne, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
caring KIA
by Gale on 07/03/2023attentive, caring staffThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 05/22/2025