Gerald Kia of North Aurora
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Dealership Service Review
service Rating
Great service department and personnel
Written byon 10/22/2023
Treated respectively by personnel at the service center. Have been bringing my wife's Soul here to be serviced since we bought it Dec. 2015. If I wasn't happy with the service, would I keep coming back for 8 years? John Kainz, the service manager, made me feel comfortable the first time I met him. Whenever they had suggested something, never felt as if I was being strong armed into something. When the time comes will return for another Kia.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 10/24/2023
Dealer Response
Ed, thank you for taking the time to share your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Sincerely,
Chuck Settles
General Manager
Gerald Kia of North Aurora
csettles@geraldauto.com
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