Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Best service!
by Gina on 05/13/2024Richard Olsen is an amazing service person. He kept me in the loop regarding my repairs, answered any questions and was extremely helpful.Thank you for your kind words, Gina! We're delighted to hear that Richard provided you with exceptional service and kept you informed throughout your repairs. We are proud to have Richard on our team to assist customers like you. We appreciate your feedback and look forward to serving you again at Gerald Kia of North Aurora. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Julie on 04/29/2024Extremely fast and efficient service. We would not take our car for service anywhere else.Hi Julie and thank you for your great feedback! I appreciate your kind words and I will be sure to pass them on to our team. However, I see that you gave a negative star rating, and I would like to discuss your experience further if there were any less satisfying aspects about your experience. Please feel free to reach out to me directly. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Quick Service
by Ronald on 04/28/2024Super fast service installing a new battery.We appreciate you for letting others know about your experience, Ronald! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service
by Kelly on 04/28/2024I scheduled an appointment for an oil change, tire rotation, and air filter change. Upon arriving, Richard informed me that the tire rotation was not necessary at this time , saving me valuable money. He took the time to explain what… service was recommended at the time and was also very helpful helping me setting up the Sunbit financing for it. Also informed me of what will be needed upon my next service appointment helping me to be able to plan ahead. Very much appreciated.Thank you so much for taking the time to write such great feedback, Kelly. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Richard was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Erica on 04/27/2024The process was quick and easy.Thank you so much for your glowing review, Erica! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Experience!
by Samantha on 04/22/2024I live about 2 hours away so I appreciated the flexibility being able to communicate via email for most of the deal. Tyler was great to work with and helped make the process so easy!Hi Samantha, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia is a great place to get your vehicle serviced.
by Henrietta on 04/12/2024I was acknowledged immediately with a smile. I was informed about what was going to be done to my vehicle and how long it would take. I was checked on periodically with updates. The staff was so friendly. It was really a great experience.Thank you for taking the time to write this great review, Henrietta. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
overall rating
by Stephanie on 04/12/2024everyone is always courteous and helpful and service is on time and greatStephanie, thank you for sharing this great feedback with us. We feel our service department is what makes Gerald Kia of North Aurora special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service!
by Christie on 04/07/2024Gerald Kia has friendly, professional staff. I feel I get a great deal, they give me honest feedback on what maintenance my car needs and not just trying to get money out of my pocket.Christie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Appointment
by Joshua on 04/08/2024Great communication and service wasn't as long as they initially thought it would be. Seamless and professional service.We are thrilled to read your review, Joshua! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Best KIA Dealer
by Charles on 04/04/2024Professional friendly helpfulCharles, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia of North Aurora is Amazing!!!
by Michael B. - From Montgomery on 04/06/2024Gerald Kia of North Aurora stands by their lifetime power train warranty, and the service department is top notch! Service Manager John is the reason I have continued to buy cars at this location, because he is a man of integrity and I… will only go to Gerald Kia of North Aurora to have my car serviced!Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great
by Keith on 04/05/2024Friendly, professional, fastThank you so much for your glowing review, Keith! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service
by Rachelle on 04/04/2024Rich helped me with all my concerns from the recall and maintenance. Excellent service!Rachelle, it’s great to know that Rich provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Pleasant Experience to buy a car at Gerald North Aurora
by Lynn on 03/25/2024The staff Akos in Sales, Dan in Finance, and Chuck the General Manager were all very kind and helpful.Thank you for leaving us this great review, Lynn! We are very happy to hear that we could be very kind and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Michael
by Michael on 03/24/2024Told me upfront how long the wait would be.We appreciate you for letting others know about your experience, Michael! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Happy with service received
by Nicole on 03/22/2024Service advisor kept me updated and had my car done in the same time frame he gave me. Went through multipoint inspection with me and also gave me quotes for my brakes that would need to be done at the next appointment.Hi Nicole, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience
by Kevin on 03/21/2024Chuck and Adil were great to deal with, fair deal and very professional all the way through.Kevin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change
by Kimberly on 03/21/2024Friendly and knowledgeable staff.Kimberly, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Karla on 03/17/2024Fast and friendly.Service department was kind, helpful and knowledgeable. I highly recommend Gerald Kia of North Aurora to friends and family.We really appreciate the kind recommendation, Karla. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Dunlap
by Deborah on 03/13/2024Friendly EfficientWe cannot thank you enough for this glowing review of our service center, Deborah! We know how valuable your time is and we aim to provide efficient and friendly service to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025