Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Oil Change Service
by Ani on 03/13/2024It was a super quick process, and they washed my car as well. Richard was also very nice, and answered any questions that I had.Ani, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of North Aurora we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A goo experience.
by Jeffrey on 03/11/2024Nice people explained everything.Thank you for this amazing review! We really appreciate your business, Jeffrey. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service
by Richard on 03/10/2024They were excellent in jumping onto the emergency problem we encountered on our Optima. Very willing to help, very courteous, and professional.Richard, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Adil and Team Should Get RAISES!
by Martin on 03/04/2024Adil and the rest of the team were fantastic! I never felt pressured to do anything I wasn't comfortable with, they welcomed me with open arms and dealt with all of my questions even though it was over 2 hours past closing time when we were… done. I've never been in a friendlier car dealership in my life. Absolutely amazing!Martin, we’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values firsthand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great oil change experience
by Joe on 03/05/2024Richard was very helpful in getting me an appointment for me that worked for my schedule. He let me know as soon as the car was ready. And the car was very nice and clean when I got it back.Thanks for your outstanding review, Joe! I'm very happy to hear that Richars was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Highly recommend Gerald Kia!
by Courtney on 03/03/2024We had the pleasure of working with Akos and Chris. They were amazing people who care about meeting your needs. They even went out of their way to buy my husband and I lunch since we were starving waiting on the process!! Talk about… customer service! A++Courtney, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I drive 45 minutes one way, if that says anything
by Kara on 02/29/2024Comprehensive maintenance completed faster than estimated. The waiting area is nice and the refreshments are appreciated.Kara, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good experience
by Nataly on 02/25/2024I love how kind everyone was! It was such a smooth process returning my lease and getting a new car.Thanks for letting us know of your complete satisfaction, Nataly. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
1st visit
by Brian on 02/25/2024Being able to work from the waiting station and being quicker than they originally thought.Brian, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Happy I chose to go to Kia North Aurora!
by Shane on 02/20/2024My sales associate was extremely knowledgeable about all the vehicles helping me to make my decision.Thank you for leaving us this great review, Shane! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My Go to for Kia Service
by Dan on 02/17/2024Quick and friendly. Didn’t sell me any services I didn’t need. No pressure attitude.Thank you for this amazing review! We really appreciate your business, Dan. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Servive
by Janet on 02/15/2024Friendly, courteous and competent peopleJanet, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
One of the best Kia stores
by Valid on 02/14/2024Good attitude towards customers. Providing all information and services for customersThank you for this amazing review! We really appreciate your business, Valid. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service at Kia N. Aurora
by William on 02/11/2024An excellent service experience. I came in for the 100K service and the team did a great job of informing me of the costs (and) items that I'd already taken care of previously. It saved me some dollars which was much appreciated. In… addition, the take-in and check-out processes were easy and the service tech (Thomas) was really friendly. I waited while the car was serviced and worked in the customer area - enjoyed the coffee and wi-fi.Your compliments and kind words mean so much to us and our team, William! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Would definitely come back again!
by JG on 02/10/2024Excellent customer service. And very quick!Thank you so much for taking the time to share your feedback with us, JG! We work hard to make sure our guests have an excellent service experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Solid Appt.
by Danny on 02/09/2024Concise, straight forward, on-time, good wifi.Thank you for providing this amazing feedback, Danny! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The Best
by John on 02/04/2024Friendliest staff and ease of transaction.We appreciate you for letting others know about your experience, John! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good service center
by Adam on 02/04/2024Transparency about what was going to be done and how much time it was going to take.Adam, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Communication
by Dale on 01/16/2024The staff is very helpful. They listen to what the problem is then ask questions. They keep you in the loop and so far have solved the problem.Thank you for leaving us this great review, Dale! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
j5
by Johnny on 01/12/2024everyone is always friendly and helpfulWe appreciate you for letting others know about your experience, Johnny! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service review
by Kerry on 01/12/2024EfficientYour great feedback truly made our day, Kerry! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025