Gerald Kia of North Aurora
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Dealership Service Review
service Rating
Excellent service
Written by 04/28/2024
onI scheduled an appointment for an oil change, tire rotation, and air filter change. Upon arriving, Richard informed me that the tire rotation was not necessary at this time , saving me valuable money. He took the time to explain what service was recommended at the time and was also very helpful helping me setting up the Sunbit financing for it. Also informed me of what will be needed upon my next service appointment helping me to be able to plan ahead. Very much appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 05/01/2024
Dealer Response
Thank you so much for taking the time to write such great feedback, Kelly. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Richard was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs.
Sincerely,
Chuck Settles
General Manager
Gerald Kia of North Aurora
csettles@geraldauto.com
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