Gerald Kia of Naperville
Customer Reviews of Gerald Kia of Naperville
Review type:
10/10 service
Great Service
by Michael on 06/02/2024Car was finished when promisedThank you, Michael, for taking the time to leave your positive review. We appreciate your feedback about the timely completion of your car service at Gerald Kia of Naperville. Please visit us again for all your future automotive needs! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service Appointment
by Brian on 05/23/2024updated 05/29/2024Everything happened just as my advisor said it would. Time frames an all. Added extra services and I got out a little earlier than expected.Thank you for the positive review, Brian! I am thrilled to hear that everything went smoothly and even better than expected. I look forward to serving you again in the future at Gerald Kia of Naperville. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald Kia Seevice
by David on 05/29/2024The staff is always friendly and they get the the work done on time.Thank you for the kind words, David! We appreciate your feedback and are glad to hear that you found our staff friendly and efficient. We look forward to assisting you again in the future. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Second time at Kia of Naperville
by Frank on 05/25/2024Friendly staff, clean & welcoming facilities. Chyma & Oscar were great answering questions. Finance department was very straight forward. This was our second time doing business here, always a great experience.Thank you, Frank, for taking the time to share your positive experience with us at Gerald Kia of Naperville! We are thrilled to hear that Chyma, Oscar, and our finance department provided excellent service. We truly appreciate your loyalty and repeat business. Looking forward to welcoming you back for another great experience in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia Seltos 2024 EX Lease Process
by Jaime Mejia on 05/23/2024I am so satisfied with how I was treated at the Gerald Kia Naperville. Robert Samy (Sales Rep) Anthony Trainer (General Manager) Martha Miller (Finance) were extremely outstanding providing the best deal, explaining everything, and advising… for any further move. I've been in other dealerships before and have never been treated so well.Thank you, Jaime, for sharing your fantastic experience at Gerald Kia of Naperville! We are thrilled to hear that Robert, Anthony, and Martha provided exceptional service, helping you secure the best deal and offering valuable advice. We truly appreciate your kind words and look forward to welcoming you back in the future. Drive safely! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Pain Free
by Mike on 05/23/2024Quick and easyThank you for the 4-star review, Mike. We appreciate your feedback and are glad to hear that your experience was quick and easy. If you have any further comments or need assistance, please feel free to reach out to us at Gerald Kia of Naperville. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
*****
by Dinesh on 05/22/2024Dorry was very helpfulThank you for the 5-star rating, Dinesh. We appreciate your feedback and are glad to hear that Dorry was helpful during your visit. Please feel free to reach out if you need any further assistance. Gerald Kia of Naperville strives to provide excellent service to all our customers. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great experience
by Dee on 05/20/2024Quick and easyThank you for the 5-star rating, Dee! We appreciate your feedback and are glad to hear that your experience with Gerald Kia of Naperville was quick and easy. We look forward to serving you again in the future. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
The best place to buy and service your car!
by Daniel on 05/17/2024Friendly, knowledgeable, and always willing to help.Thank you, Daniel! We are thrilled to hear about your positive experience with Gerald Kia of Naperville. Our team is always here to assist you with a smile. We look forward to serving you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia Gerald Naperville
by Ryan on 05/16/2024All of the staff were very nice. Chyma was my sales rep and he answered all questions I had, along with being honest and understanding of my needs. The manager Carlos and the Finance manager were very helpful in determining what was best… for me financially. Helped me understand leasing vs financing and helped get me to a monthly payment that I was comfortable with paying. Also, was my first time buying a car so they helped me feel less stressed. Highly recommend going there and I will go back in the future.Thank you, Ryan, for sharing your positive experience with us at Gerald Kia of Naperville! We are thrilled to hear that Chyma, Carlos, and our Finance manager provided excellent customer service, making your first-time car buying experience stress-free. We strive to assist our customers in finding the best financial option that suits their needs. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service and Staff
by Ethan on 05/10/2024My service rep was friendly, knowledgeable and helpful. The waiting area is very comfortable and there are refreshments. I was able to work for 1.5 hours on my laptop comfortably.Thank you for your kind words, Ethan! We are delighted to hear that you had a positive experience at Gerald Kia of Naperville. Our team strives to provide excellent service, and we are thrilled that you found our waiting area comfortable and conducive to productivity. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia is the best!
by Ashton on 05/10/2024Very friendly and even had a courtesy vehicle driver drive me home while my part was on order for later in the day.Thank you, Ashton! We're glad you had a positive experience with us at Gerald Kia of Naperville. Providing exceptional service, like arranging a courtesy vehicle for you, is what we strive for every day. We appreciate your feedback and look forward to assisting you in the future. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service
by Judith on 05/06/2024I talked to my service rep in advance and discussed maintenance needed and estimated cost. Shuttle service was provided and I am pleased with the work.Judith, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Gerald Kia of Naperville. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Best Service Dept
by Karina on 05/05/2024Everyone is super friendly and it feels like they genuinely enjoy what they do. This is honestly the best Kia Service Dept I've been to. Thank you everyone!Karina, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Excellent service
by Scott on 04/29/2024Able to get in for the appointment in a few days.Thank you for this amazing review! We really appreciate your business, Scott. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald survey
by Earl on 04/17/2024Work was done quickly and efficiently. The people were courteous and knowledgeable.Thank you for reaching out Earl! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald Kia Support
by Rich K on 04/15/2024Clean and on time.Thank you so much for your glowing review, Rich! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Fas and friendly
by Bridget on 04/15/2024The service team is fast and friendlyBridget, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Experience
by Denise on 04/14/2024Service was completed quickly. Also I realized when I got home that I was charged for a tire rotation that the tech annotated that he did not perform. I called and the money was refunded to me the same day. My customer service rep… apologized and I even got a follow up call saying the transaction had been completed. Oh and the courtesy care wash and vacuum was also a plus,Denise, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Seamless Car Buying Experience!!
by Reed on 04/10/2024Matt was very experienced and led us easily through the car buying process!Congratulations on your new vehicle, Reed. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Matt was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Experience
by Tayler on 04/05/2024Everyone there was kind and extremely helpful. They listened to my payment goals and did what they could to get me in a comfortable spot. I really enjoyed my experience and love my new car.Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your kind feedback, Chris! It's great to hear that Bryant was able to assist you during your buying process. Your recommendation means a lot to us at Gerald Kia of Naperville. We look forward to seeing you again. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
by Gerald Kia of Naperville on 07/30/2025