Gerald Kia of Naperville
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Dealership Service Review
service Rating
Great Experience
Written byon 04/14/2024
Service was completed quickly. Also I realized when I got home that I was charged for a tire rotation that the tech annotated that he did not perform. I called and the money was refunded to me the same day. My customer service rep apologized and I even got a follow up call saying the transaction had been completed. Oh and the courtesy care wash and vacuum was also a plus,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of Naperville on 04/15/2024
Dealer Response
Denise, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Sincerely,
Anthony Triner
General Manager
Gerald Kia of Naperville
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