Gerald Kia of Naperville
Customer Reviews of Gerald Kia of Naperville
Review type:
Kia Soul purchase
Optima HECU Fuse recall
by Glenn on 10/01/2024updated 10/08/2024Everything went very well and was completed quickly.Thank you for choosing Gerald Kia of Naperville and for your positive feedback! I'm delighted to hear that everything went smoothly and efficiently for you. I look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia EV9 Gerald Kia of Naperville
by Lee on 10/07/2024Quentin was knowledgeable and a great host. Carlos was helpful in getting me the deal I was looking for.Thank you for your wonderful review! We're thrilled to hear that Quentin provided you with knowledgeable service and that Carlos was able to help you secure the deal you were looking for. Your satisfaction is important to us at Gerald Kia of Naperville. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
My review
by Jeanne on 09/20/2024updated 10/01/2024Teresa is the person who helped me when I got there for my appointment She is very kind and helpful I will definitely ask for her every timeThank you, Jeanne, for your wonderful feedback! I'm thrilled to hear that Teresa provided you with such kind and helpful service during your appointment at Gerald Kia of Naperville. I truly appreciate your support and look forward to seeing you again. Don’t hesitate to reach out anytime you need assistance! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great service
by Jo Ellyn on 09/15/2024updated 09/24/2024Sal was very nice, he really listened to what I said I was looking for. He wasn't pushy, and understood my situation. He found me the perfect car. Everyone there was great to work with. Brett in financing was awesome! He made closing so… relaxed, stress free and actually fun. He was wonderful!Thank you so much for your wonderful review! I'm thrilled to hear that Sal and Brett made your experience at Gerald Kia of Naperville so positive. It's great to know that you found the perfect car and that our team provided a relaxed and enjoyable atmosphere. I appreciate your kind words and hope to see you again soon! Feel free to share your experience with others as well! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald Kia of Naperville for great service!!
by Chicagoua on 09/21/2024My K900 developed what seemed to be a very slow leak over a week. I texted Greg Brown, Service Consultant, and Anthony Triner, GM, asking for any insight. Anthony said it sounded like a puncture, Greg said to come in right away that… afternoon and they had an EV6 Wind loaner for me! Greg texted me in the morning that I had picked up a small screw, it all fixed and there was no charge!! Excellent service, great communication and extremely accommodating! Gerald Kia of Naperville is the #1 place I strongly recommend for Kia service and sales!Thank you so much for your wonderful review! We're thrilled to hear that your experience with Greg and Anthony at Gerald Kia of Naperville was so positive. It's great to know that we could assist you promptly and resolve the issue with your K900 smoothly. Your recommendation means a lot to us! We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Fixing my car breaks
by Edward on 09/20/2024Quick action to fix my car.Thank you for your kind words! We're glad to hear that you had a quick and efficient experience with us at Gerald Kia of Naperville. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
service dept- Kyle
by Elizabeth on 09/13/2024updated 09/19/2024The staff was prompt and polite. They were able to keep me updated and performed the work in the prescribed timeframeThank you for your kind words! I'm thrilled to hear that our staff was prompt and polite, and that we kept you updated throughout the process. At Gerald Kia of Naperville, I strive to provide exceptional service, and it's great to know we met your expectations. I look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
SIX star service
by Robert on 09/15/2024The staff at Kia always make me and my wife feel so very special whenever we visit the dealership. Particularly, Theresa, head of the service department. That's why every member of our family drives a Kia.Thank you, Robert, for your wonderful review! We're thrilled to hear that our staff, especially Theresa, made you and your wife feel special during your visits to Gerald Kia of Naperville. It's truly rewarding to know that our service has inspired your entire family to drive Kias. We look forward to welcoming you back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Oil change
by John on 09/12/2024In and out really quick! Nice people working in the service department.Thank you for your wonderful feedback! I'm thrilled to hear that your experience with our service department at Gerald Kia of Naperville was quick and pleasant. Our team always strives to provide efficient and friendly service. I look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Got me in quickly for Warranty work
by Brian on 09/09/2024The construction was a bit taxing but the service agent got me in quickly and your car wash process and detail has improved greatly. Thank youThank you for your review, Brian! We're glad to hear that despite the construction, our service agent was able to assist you quickly. It's also great to know that you noticed the improvements in our car wash and detailing process. We appreciate your feedback and look forward to seeing you again at Gerald Kia of Naperville! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
I don't know what you mean by Review Title.
by Mary on 08/30/2024updated 09/06/2024Chris was very nice and patient and explained everything to me about my tire. He was fantastic! Also, I did not have to wait to long. I love the fact tgg he at they wash and vacuum my car as well.Thank you, Chris, for your wonderful review! We’re thrilled to hear about your positive experience at Gerald Kia of Naperville, especially with Chris’s excellent service regarding your tire. It’s great that you appreciated the quick turnaround and our complimentary car wash and vacuum service. We look forward to welcoming you back next time! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service
by Rosemary on 08/28/2024updated 09/05/2024everyone is very personable, professional and helpful. Also, the facilities are very clean.Thank you so much for your wonderful review! We're thrilled to hear that you found our team at Gerald Kia of Naperville personable, professional, and helpful. We take pride in maintaining a clean and welcoming environment for our customers. We look forward to seeing you again on your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
We were treated professionally with both salesman and Finance Officer.
by Procerfina on 08/26/2024updated 09/03/2024We were treated professionally, and they have explained every detail up to the financing process. Very good sales representative and financing officer. We will definitely recommend Gerald Dealership. Keep up the good work.Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our team at Gerald Kia of Naperville. It’s great to know that our sales representative and financing officer provided you with the detailed information you needed. We truly appreciate your recommendation and look forward to serving you again in the future. Keep an eye out for the good work we’re always striving to deliver! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Recall work
by Sylvia on 08/25/2024updated 09/03/2024Fast and I got a car for the dayThank you so much for your positive review! We appreciate your feedback about the fast service at Gerald Kia of Naperville. We're glad you enjoyed having a car for the day. We hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia ❤️
by Shannon on 09/01/2024Everyone is so nice the waiting room has goodies nice and cleanThank you so much for your wonderful review! We're thrilled to hear that you enjoyed our clean waiting room and the goodies we provide. At Gerald Kia of Naperville, we strive to create a pleasant experience for all our customers. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Customer Service
by Nick and Julie on 09/01/2024The Service Rep, Teresa was fabulous, she explained everything to us and helped us understand everything that needed to be done to keep our car running.Thank you for your feedback! We're glad to hear that Teresa provided you with excellent service and helped you understand the necessary care for your vehicle. At Gerald Kia of Naperville, we strive to ensure our customers feel informed and supported. We look forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great experience!
by Richard on 09/01/2024Very friendly staff and quick/efficient service team.Thank you for your kind words, Richard! We're thrilled to hear that you had a great experience with our friendly staff and efficient service team at Gerald Kia of Naperville. Your satisfaction is important to us, and we look forward to welcoming you back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Efficient Service
by Tara on 08/28/2024Very efficient. No time wasted dropping off or picking upThank you, Tara! We appreciate your positive feedback about your experience at Gerald Kia of Naperville. It's great to hear that you found our service efficient. We look forward to welcoming you back soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
2 leases and 2 purchases! 🥳🥳🥳
by TAvery on 08/26/2024I've worked with Gerald Kia for two leases and the purchase of both leases. The dealership is centrally located and the waiting areas are very comfortable. They do have a little play room for little car buyers. When I purchased my last… lease I was short on time and Sergio Jimenez really hustled to get the paperwork together in a short amount of time. I really appreciate his professionalism and efforts! Thank you Sergio! Martha Miller worked miracles in financing and I am very grateful for her involvement in this transaction. She was very helpful in effectively guiding me in the process. Thank you Gerald Kia of Naperville!Thank you! We truly appreciate your kind words about your experiences at Gerald Kia of Naperville. We're thrilled to hear that Sergio and Martha provided you with exceptional service during your leases and purchase. It's great to know that you found our facilities comfortable and family-friendly. Your feedback means a lot to us, and we look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Very fast recall service
by Souvik on 08/19/2024updated 08/26/2024Very prompt and fast serviceThank you for your kind words! We appreciate your feedback about the prompt and fast service you received at Gerald Kia of Naperville. We strive to provide the best experience for our customers and are glad to hear you had a great visit. We look forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Best Kia dealer around.
by Angela on 08/23/2024My experiences with Gerald Kia have all been exceptional. Everyone is friendly and helpful.Thank you for your wonderful feedback! I'm thrilled to hear that your experiences with Gerald Kia of Naperville have been exceptional. Our team takes pride in being friendly and helpful, and it's great to see that reflected in your visits. I look forward to welcoming you back soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your positive feedback! I'm thrilled to hear that Gerald Kia of Naperville was able to accommodate your company's needs. We appreciate your support and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
by Gerald Kia of Naperville on 07/24/2025