INFINITI of Naperville
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Customer Reviews of INFINITI of Naperville
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by SRS on 01/12/2022Joseph was amazing he worked wonders for me. He was friendly and his expertise was pristine. He worked hard to give me something that was not only in my budget but affordable. His hard work is definitely what your looking for when… purchasing a vehicle.They just keep lying...
by 110cw115 on 09/15/2018I purchase a lot of vehicles and have never been lied to like this. This is so unfortunate because I wanted to love this place. They treat you so well at first that it felt right when I was buying. Unfortunately, bought close to closing… time on the last day of the month so was under pressure to take advantage of the deal that would be good âonly tonightâ. Should have known better. First the car had some strange bug nests (not simple spiderwebs...these were cotton ball shaped with tiny bugs in and around them) growing in the door jam and trunk. Yuck. But the salesman assured me he had never seen anything like that and took care of it. But still. Gross. But, because I felt the deal was good and wanted a new car, I moved forward. That is on me, I guess. Unfortunately, I wish I could just get my old car back. I was told the vehicle has capabilities that it just doesn't have. Was absolutely lied to. On top of that, while I was inside purchasing, the salesman said that the check engine light came on. First the bugs, now this. Why didn't I just leave? I was able to drive my new car home but the dealership had to return to pick it up the next day. They had it a couple days so I did not realize I was lied to until after getting the car back and taking the time to set it all up. When I contacted the dealer and told them that they lied, they said they did not. They do not like the word "lied" and prefer "misinformed". I was told that InTouch has the same capabilities as Apple CarPlay. This is just not true. Regardless, they got the sale they wanted and I was lied to. They offered to have me come in to continue to go over the features. This is not easy for me with my schedule so have not yet been able to so, but I will when I can. In the meantime, I've researched and watched every Infiniti tutorial I can find. The manager even confirmed that it cannot do what Apply CarPlay can. The car also began pulling to the right and the driver seat was clicking after just 3 weeks. Then, when I went to check on why my car feels as though there is moisture getting in, I see that there are remnants of the bug nests STILL IN THE DOOR. And , then, we see that some of the plastic is still on the car. Was this car ever really detailed for delivery? I was told they had 3 guys look it over top to bottom to make sure there were no bugs. More lies. After originally posting a review on Facebook, the manager reached out and offered to take care of the warranty issues as well as to detail the interior of the car. I was again able to use their valet service for the repairs. I was told this service was included with my purchase, yet, management keeps using it as something special they are doing for me. This car is too new to have had 3 service issues already. Could not be more disappointed. Well, I thought I could not be more disappointed until I received my car back after the detail and find dirty handprints and crumbs and the plastic still there. I had hoped after outright lying about their product and refusing to make this right, that they would have done something to lessen my frustration. But they did not and will not. They lied yet again. The only way to fix this at this point would be to return my car to me and forget this ever happened. Unfortunately, I cannot recommend the dealership nor the QX60.Excellent Service
by ltgomes on 04/30/2018My experience in leasing a new 2018 Q50 from Infiniti of Naperville was fantastic. Doug Belgio did an excellent job of working with me the perfect vehicle for me at an amazing price. He was very patient and helpful in answering all my… questions throughout the entire process. Once the leasing price was determined, Mark Felson did an amazing job of describing the additional features I could add to the vehicle and was very knowledge of each of the products. Mark also did a great job of answering all my questions on the features of the car I ended up leasing. Finally, Paul A. Kay did a great job of explaining the details of my lease and was very pleasant to work with.10 weeks and counting for refund
by imnotelvis on 01/26/2017I had no problem buying my Q50 last summer. Then I traded in my car for another 3 months later and submitted a refund request for the gap coverage. I did this the first week of november. They took a week + to process on 11-14 and I still do… not have my refund of $1500+ almost 9 weeks later. They can process my downpayment check and arrange financing the same day, but it takes 9 weeks for a refund? That is not even the worst part, I stopped into the dealer just before Christmas for an update....5 weeks later. Talked to Sean Pelkey. I had to go in because he did not return 2 calls. I called Sean again last week and have yet to receive a return call 4 business days later. Horrible customer service when they have to cut a check to you. Try the Infiniti of Lisle Store as I bought my previous car there and never had a problem. Also, I would avoid Sean unless you are giving him money. Sean, don't get mad when you read this, learn to return phone calls.Excellent Sales Professionals
by veryhappywife1 on 08/31/2016Infinity of Naperville is the best and part of that is because of Randy Chin. Randy helped us find our second Infinity and my wife could not be happier. Randy was patient with us and he was thorough with the system to find one that was… just right. Randy also introduced us to Ray who did the financials and Dallas for the technical walk through of the vehicle. They were both professional and fun. We are satisfied customers and will be back to see Randy in a few years for our third Infinity. Ask for Randy. You will get grass roots salesmanship with Infinity style.Great Buying Experience
by Gino_Mori on 08/11/2016I purchased a 2016 QX50 on August 1, and Jon Hale from Infiniti Naperville created a great experience in all departments. Jon made sure we received the best deal available, and made the entire process efficient and hassle free. I… visited numerous dealerships in the weeks leading up to our purchase date, and once we met Jon and the Infiniti team, our search was over. John Hale, Justin Rogers, and Joseph Limjuco were all key reasons we decided to make our purchase. Thank you gentlemen!Great experience!
by Munkymegs on 06/04/2016Joe Peters was the best salesman I have ever worked with. Had the best experience at infinity of Naperville. Everyone is very nice!Great experience / Hassle free
by muurraadd on 06/01/2016I had specific requests for my vehicle. All of which were met, and got it ready in few days. The pricing was very competitive and I didn't need to look anywhere else. Few emails and phone calls, walked into the dealership for less than 30… min and drove out in my new car ( Infinite QX50). John Hale made things really smooth.Hello Muurraadd, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Jon Hale to assist with your vehicle needs. Jon does an excellent job. On behalf of Jon and the entire Infiniti of Napervile team we thank you for your business
Great Experience
by mrm1227 on 05/20/2016I worked with Adam Murczek at Inifniti of Naperville Adam was a pleasure to work with and I always felt he was working to get me the best deal possible and kept me informed every step of the process..thanks Adam for a great experienceHello, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Adam to assist with your vehicle needs. Adam really does great job working with each of his clients specific needs. On behalf of Adam and the entire Infiniti of Napervile team we thank you for your business
My QX50 lease experience at Infiniti of Naperville
by bob_berg1 on 05/19/2016A huge thank you to the entire staff at this dealership! My sales rep Joe,business manager Adam and Justin who went over all the vehicles systems with me. I've been buying new cars for over 40 years but this was my first lease. Every… question I had was answered and they all made the entire process a pleasure!Hello Bob, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Joe to assist with your vehicle needs. Joe, Adam and Justin really do an excellent job. We are confident you will have many trouble free miles with your new vehicle. On behalf of Joe, Adam, Justin and the entire Infiniti of Napervile team we thank you for your business
Test Drive Infinity FX37
by acride2016 on 05/17/2016Adam at Infinity of Naperville was knowledgeable and very helpful in educating me on the Infinity FX37 during my test drive. I have never owned an Infinity vehicle. Based on how I was treated I would definitely give Adam my business should… I decide to purchase.Hello,Thank you so much for allowing Infiniti of Naperville and Adam to assist with your vehicle needs. Adam does an excellent job and is truly an asset to the organization. On behalf of Adam and the entire Infiniti of Napervile team we thank you for the opportunity to earn your business
Round 4
by TroyKane on 05/14/2016This is the 4th Car I have leased from Infiniti of Naperville and my expirence is always outstanding. Everyone is very profession, fair, and don't waste your time. Jon Hale was my sales professional and Dallas Carlson was my Delivery… Specialist.Hello Troy, Congratulations on your recent (4th) vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Jon to assist with your vehicle needs. Jon and Dallas truly pride themselves on their professionalism. On behalf of Jon, Dallas and the entire Infiniti of Napervile team we sincerely thank you for your Continued business!
Excellent after sales customer service
by sarahduncan3 on 05/11/2016What can I say...But thanks to Adam Murczek, salesman. He is simply your advocate at Infinity of Naperville. He follows through with clients to ensure satisfactory experience. You don't only get a vehicle at Infinity....you got family. Adam… truly cares!Hello Sarah, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Adam to assist with your vehicle needs. Adam does Great job and is and continues to stand out as one of best client adovacates. On behalf of Adam and the entire Infiniti of Napervile team we thank you for your business
Exceptional Service
by Karen2082 on 05/10/2016My experience with the team at Infinity of Naperville has been exceptional. Starting from my sales rep Jon Hale and the patience he demonstrated during the sales process that can be stressful in itself. He went as far as to delivery my… plate to my home and installed them. Now that dedicated service! Not to mention Finance manager Joe A+++Hello Karen, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Jon Hale to assist with your vehicle needs. Jon does an excellent job and is truly an asset to the organization. On behalf of Jon and the entire Infiniti of Napervile team we thank you for your business
Excellent service and a great value!
by Maria_Maria on 05/11/2016Highly recommend this dealership! All of the staff were friendly and professional. I received great service and left happily with a certified pre-owned vehicle at a great price. I'm glad I went to Infiniti of Naperville!Hello Maria, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville to assist with your vehicle needs. We hope you have many trouble free miles with your new vehicle. On behalf of the entire Infiniti of Napervile team we thank you for your business
Time to Replace my 2003 I35
by carmina3 on 05/10/2016Unfortunately for me it looks like the time has come to replace my 2003 Infinity I 35, which I have enjoyed for thirteen years now. I always thought I would replace it when the time came with a Toyota Camry or a Honda Accord. My husband and… I spent time discussing leasing and took a test drive. We were very very happy with Adam. He is extremely professional and knowledgeable. Since we are very careful on big decisions and this for us is a big decision. Lease? Buy? Repair the old car? There is a real good chance we may be back.Hello Carmina, Congratulations on your recent vehicle purchase. Thank you so much for allowing Infiniti of Naperville and Adam to assist with your vehicle needs. We really appreciate you taking the time to write not only one but two reviews for Adam. He does an excellent job and is truly an asset to the organization. We hope you have many trouble free miles with your new vehicle. On behalf of Adam and the entire Infiniti of Napervile team, we thank Again for your business
FIRST CLASS
by 1STQ50_65554 on 04/27/2014updated 09/03/2014I am in the business and wish I had the staff at this store working with me!!!!! This all started with Tony S. made this internet purchase perfect Tony even came in early on his late start. Tony set me up with Scott R as my salesman WOW.… Ryan I great delivery person he spent so much helpful time introducing me to my new Q50. Steve C. thanked me several times even took the time to sit down with me. When you buy a high line car and want the high line experience go see Naperville Infiniti and talk to the above TEAM........Painless Transaction Trade in for Trade Up
by CarmonKK on 09/02/2014The management team in Naperville was second to none- from Ray W. in Finance to Adam A. in Used Cars up to Steve C. the Executive Manager of the store! I traded in my car and the transaction couldn't have gone more smoothly. A fair deal was… received for the trade in and I was on my way within a few short hours with my new car! Highly recommend you trust this team with all your car needs!Great Experience
by rkarlin1 on 01/27/2010By far the best experience purchasing a car! Everyone was friendly and accomodating. Sales person wasn't aggresive or pushy. Entire experience was relaxed and enjoyable. I would definitely recommend anyone looking for an infiniti to this… dealer. A+ sales and service.Infiniti of Lisle
by tashunta on 06/15/2009I just purchased my second vehicle from Infiniti of Lisle. My salesman was Steve Johnson and he did everything possible to accomodate my needs for a new car. He and the staff were attentive of my needs for my new vehicle and made the… process easy and exciting. Upon arriving home with my new car I discovered I had a nail in my tire, that could not be repaired, needless to say I was devastated. Infiniti of Lisle was to my rescue the next day and made sure that the problem was taken care of. They could have easily overlooked the problem but they were there for me 100%. I really appreciate Steve Johnson, Pete Korelis, and all the service department for there outstanding help. If you are are looking to purchase an Infiniti I recommend you go to Infiniti of Lisle and I am sure you will b happy with the service you receive. Tashunta JordanInfiniti of Lisle
by arsanybanoub on 05/28/2009I bought a 09 G37 at Infiniti of Lisle, from a salesman named Moe Skaik, who really made this process fun and enjoyable. Moe did a great job because he knew what cars he had in stock, and we were able to select the right one that I really… wanted "09 G37 Gray/black with Navigation!" Dealership was easy going, financing was quick, and great service. I truly recommend this dealership to anymore, very helpful people and they really try to work with the customer, Moe is not bushy and really wanted me to buy what I wanted, not what he wanted to sell me. Once again, great dealership, great people, see Moe Skaik for sales very helpful guy. Thanks again
About our dealership
Congratulations on your recent vehicle purchase. I apologize for the delay in response to your review. Joe really goes above and beyond for his clients. On behalf of Joe Peters and the entire Infiniti of Naperville team, we thank you for your business.
by dmorrone on 07/21/2016