INFINITI of Naperville

I had no problem buying my Q50 last summer. Then I traded in my car for another 3 months later and submitted a refund request for the gap coverage. I did this the first week of november. They took a week + to process on 11-14 and I still do not have my refund of $1500+ almost 9 weeks later. They can process my downpayment check and arrange financing the same day, but it takes 9 weeks for a refund? That is not even the worst part, I stopped into the dealer just before Christmas for an update....5 weeks later. Talked to Sean Pelkey. I had to go in because he did not return 2 calls. I called Sean again last week and have yet to receive a return call 4 business days later. Horrible customer service when they have to cut a check to you. Try the Infiniti of Lisle Store as I bought my previous car there and never had a problem. Also, I would avoid Sean unless you are giving him money. Sean, don't get mad when you read this, learn to return phone calls.